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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,370 Reviews
Call Dealership (614) 888-2331
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,370 reviews

December 02, 2023

Awesome environment with outstanding customer service among the employees. I was impressed with the services I received from bod Caldwell More

by bigken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz, Lisvet Rizo, Todd Montgomery, Cody Mudd-Curtis, Kevin Watson, Logan Horn, Matt Pickens
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Dec 06, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Big Ken. On a side note, I was just hanging out with a good friend Monday that we call Big Ken, crazy. Glad to hear the service went smooth and appreciate the kind broadcast to all of the service staff. There job does not get easier around the holidays and can't tell you how much these types of reviews help motivate. Have a great end of the year and thank you again for the business and taking the time to review! -Justin Harmon (General Manager)

December 02, 2023

Lost my keys and paperwork. Was there a half an hour before they finally found the keys. But with no paperwork, who knows what work was done. Very disappointing. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know who I talked to.
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Dec 06, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Scott apologize that your advisor was not prepared upon arrival and would like to offer your next oil change for free hoping this will help with your latest experience. If you print this out and present during your next visit I will personally sign off. Again sorry for the wait and I will continue to work with staff to better smooth out the process. Thank you for the feedback and hope the holidays are treating you well! -Justin Harmon (General Manager)

December 01, 2023

My appointment was scheduled for 11:00 am on a Tuesday, for a simple service. It was not worked on until Thursday, leaving me without my car for two full days with no notice or warning. Communication from More

by Kbonomo28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Montgomery
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Dec 01, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very sorry to see this and I would be happy to look into this if you would be willing to reach out. If this is something we dropped the ball on I promise to make it right. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. Thank you for the business and sorry we were not on our game during your visit. -Justin Harmon (General Manager)

December 01, 2023

Had a fast turnaround time to get my truck back on the road. Everything went smooth More

by ddcallahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Technician Todd Parker took the time to personally discuss my truck with me as well as the work that he did do. Very nice to have this type of personal touch with a technician , Cody Mudd-Curtis
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Dec 01, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

...and it typically is with Cody. Thank you for highlighting Cody's process and we appreciate your business. -Justin Harmon (General Manager)

November 29, 2023

Caldwell Chrysler worked very hard to get me in the car I wanted for the price I wanted. More

by mmanter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinny Selby, Jaohn Maula
Report | Print
Nov 30, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks for saying that. It's been a real struggle with interest rates and prices of vehicles to not only find a price point that a customer wants, a lot of the times it comes down to affordability. Thank you for highlighting Vinny and John's efforts and we're happy you are happy. Hope the end of November is finishing strong for you! -Justin Harmon (General Manager)

Nov 30, 2023 -

mmanter responded

I went to many dealerships and Caldwell was the only one who showed they wanted my business, even reaching out after the initial deal fell through. That speaks volumes to me. My father in law bought two vans from Caldwell and this shows me why. Very rare these days for a dealership to go to such lengths to take care of the customer.

November 29, 2023

I liked the kindness of the people who treated me. and definitely stick with them More

by Amancio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Vergara
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Nov 30, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for endorsing Maria's efforts and glad to hear she made an impression! -Justin Harmon (General Manager)

November 29, 2023

The easiest car purchase I have ever had. They went out of their way to accommodate me by delivering my new car and taking back my trades all over the phone and through emails. More

by ted
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Brown, Vinny Selby
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Nov 30, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always appreciate hearing this Ted. It's been a grind for the sales folks after the last few months and business continues to get tougher and tougher....and now they have to fight the weather too. It can be a brutal job. That said, it's customers like you that keep them coming back and motivated. For that we thank you! -Justin Harmon (General Manager)

November 28, 2023

My purchase was a very Smooth and easy process . I will definitely recommend using Bob Caldwell Automotive. More

by Mikerosebrook
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Diddle
Report | Print
Nov 30, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear everything went smooth Mike and please reach out if there is anything we can answer/ help with. Appreciate your business and review! -Justin Harmon (General Manager)

November 28, 2023

Courtesy at the forefront. Timeliness on point. My truck has a get up and go feel! Thank you to Kevin who assisted me this morning. More

by Wendi.m.davis
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Report | Print
Nov 30, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

It's great when leaving service you can feel the value of the visit. So often the service department has to fix something and the operations are the same as they were. Thanks Wendi for highlighting Kevin's efforts and we appreciate you choosing Caldwell when trusting a dealer to work on your vehicle. Hope the holidays are finding you well! -Justin Harmon (General Manager)

November 27, 2023

I am insulted that a dealership where I purchased a car would charge me $175 to look at a problem with my car to determine the cost, to see if I should invest in the marginally unnecessary repair. Not retu More

by rbrown4431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendy Swartz
Report | Print
Nov 27, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Happy to look into the details but need some additional information if you would allow me to look into the issue. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. Sorry for any hassle but if you could just let me know who you are, that would give me the opportunity to see what we did wrong and credit you back if justified. Thank you! -Justin Harmon (General Manager)

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