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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,370 Reviews

1888 Morse Rd

Columbus, OH

43229

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Showing 1,370 reviews

November 26, 2023

They were great and helped me out with a huge emergency. My key fob to my Ram truck died and i couldn't lock my truck without setting off my alarm. They were able to get me in same day and get it fixed at More

by KENLEDBETTER48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz, Todd Montgomery
Nov 27, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Ken for your years of business you have provided. Happy to hear that the staff has met your expectations and we strive to continue to do so! -Justin Harmon (General Manager)

November 24, 2023

Always friendly, always professional. This is my third lease at Bob Caldwell and will likely lease my next there too! More

by Darrin Brown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
Nov 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Darrin. We unfortunately are unable to compete with the monster dealer groups you see on TV seemingly every other hour so depend upon a better experience and more competitive value to our customers to get the job done. Thank you Darrin for your review and trusting Bob Caldwell with your vehicular needs. -Justin Harmon (General Manager)

November 22, 2023

It was very welcoming and a pleasure to work with the service team. Especially the Service Advisor I had. He was informative and pleasent. 10 out of 10. More

by Achevallard86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
Nov 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

These reviews mean a lot. Most folks are not thrilled to have to visit a service department even when it is voluntary. That said, any compliments to those "in the trenches" really speaks volumes. Thank you for your business and review! -Justin Harmon (General Manager)

November 22, 2023

We are from out of town, called and talked with Wendy and they scheduled us for the next day. When we arrived we were promptly checked in and assured us that they would take care of the vehicle. Later that d More

by mschewejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz
Nov 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great report. With 70 and 71 crossing through our city, out of state customers are not unusual. Happy to hear you were treated like a repeat customer. hat's how it's supposed to be. Thank you for trusting our folks and taking the time to summarize the experience. -Justin Harmon (General Manager)

November 22, 2023

Cody was very good to make sure things were checked out thoroughly and had parts ordered that wad need. Very good service! More

by marshallbrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
Nov 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear Cody was able to help out Brad. Cody is one of our superstar senior advisors and happy to hear that customers feel the same as we do! Cheers and hope November is treating you well! -Justin Harmon (General Manager)

November 21, 2023

I have no idea the status of my Gladiator. My last two oil changes/tire rotations didn’t include any statuses of my tires, filters, brakes, nothing at all. I have asked for these things. I ask More

by cjblessing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisvet Rizo
Nov 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for bringing this to our attention CJ. This was very helpful to understanding who we need to speak to and how we can make the experience better for the next customer. That said (and when written) I instructed our managers to reach out immediately to supply you the information that was missed during your visit. If your concerns have not been satisfied, please don't hesitate to reach out to me directly. I can be reached at 614-880-2824 and justin@caldwellchrysler.com. Very sorry for the poor customer service but want to make sure we fix our mistakes and ensure you feel valued. Thank you again for your business and review! -Justin Harmon (General Manager)

November 20, 2023

Excellent customer service, take cake my vehicle nice and quick. I was driven in without an appointment but still they took me with my service need. More

by buddhi katuwal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lawson, Jessica Gonzalez-Corona, Tucker Detweiler, Patrick Ledenko, Jay Powers, Abe Buentello, Joe Fenstemaker, Jonathan Johnson, Kali Hutchinson, Nevada Easley
Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, makes it really tricky when an appointment is not necessary for express business and at the end of the day, it works as long as we can show customers the value based on the time spent. Looks like the team nailed this one. Thank you Buddhi for your business and taking the time to leave a review. -Justin Harmon (General Manager)

November 19, 2023

Devin was a wonderful salesperson. Very kind and respectful throughout the process. He was diligent on returning calls and answering questions. Most of all he was extremely patient wit More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Simms
Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it Mike. We do not want any of our staff to sell with a hint of pressure. Fact of the matter, pressure should never be necessary when making any purchase if the product and price are in line. Thank you for mentioning that Mike and glad to hear the experience turned out to be a good one. Thank you for the business and taking the time to leave the review. -Justin Harmon (General Manager)

November 19, 2023

Amazing staff, amazing customer service. . I'm very happy I chose to go to Caldwell for my car. More

by Big Red
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it! We try our hardest to make sure we can show a little more customer service than some of the bigger dealer groups and we feel like we are doing that when we get reviews like this. Thank you for allowing Dino the opportunity and pleased to hear that it was not a waste of your time. -Justin Harmon (General Manager)

November 19, 2023

My Jeep was serviced in the timely manner. The waiting areas are clean and comfortable. Very relaxing experience. More

by Maurice V Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the summary Maurice! Funny that you mention the cleanliness as 2 weeks ago we just switched cleaning companies. The timing could not be better for a review. Thank you for the business and review! -Justin Harmon (General Manager)

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