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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,369 Reviews
Call Dealership (614) 888-2331
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,369 reviews

November 17, 2023

Everyone is cool, had no trouble getting my car taken care of . Would recommend for sure. More

by Dema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Dema. We are just coming off armageddon from UAW strike. None of the parts were showing up and when they did, they were weeks, sometimes month+ late which led to some serious aggravation. Glad to hear that we were able to get you in and out and thank you for recognizing the efforts Dema! -Justin Harmon (General Manager)

November 17, 2023

I had a great experience at the dealership. Shane was incredibly helpful and attentive today. More

by V. Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane McLoughlin
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear that Shane was able to assist you with your evaluation. Shane is helping customers with the current market value of their vehicle while having your vehicle serviced. We totally understand most people are not interested in trading when they intend on coming to service but having the knowledge of what equity you have in your vehicle in this crazy market (we think) is valuable. Glad to hear you feel the same. Thank you for taking the time to endorse Shane's efforts. -Justin Harmon (General Manager)

November 16, 2023

Wendy my service advisor was fantastic. She had the answers for all my questions. The dealership was very clean and everyone was very professional……A+ Thank you. More

by lucky7764
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That is great to hear. We are very fortunate to have Wendy as our front post advisor. She is good with customers and very knowledgeable. Glad to hear it when customer and manager views are on the same page. Appreciate your business and review! -Justin Harmon (General Manager)

November 16, 2023

Not coming back, ever. Never got back to me on price for new Grand Cherokee. Could not program key fob. More

by Former Customer
Recommend Dealer
No
Employees Worked With
Do not remember, threw away his card
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I would be happy to jump in immediately and very sorry if the team dropped the ball. I can be reached directly at 614-880-2824 or justin@caldwellchrysler.com. Again very sorry but happy to make things right. -Justin Harmon (General Manager)

November 15, 2023

Nice people, great service. I’m going to stretch this review to the minimum of 15 words. I just reached it. More

by Mta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisvet.
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

We appreciate the rating and thank you for trusting Bob Caldwell for any service needs. Hope the upcoming holidays find you well! -Justin Harmon (General Manager)

November 15, 2023

Great costumer service. Listens to your concerns of your vehicle. Keeps you updated about your vehicle(as to if any recall is due on the vehicle) More

by Arbai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lawson
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the kind words. It's what every customer facing business should do every time but there is a noticeable difference when done correctly. Thank you for the business Arbai and taking the time fill out the review. -Justin Harmon (General Manager)

November 15, 2023

They were very helpful getting me a loner car during my time waiting for my car car to be looked at. More

by Donaldkbrown7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady service advisor blond hair
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

We currently have 30 loaner vehicles yet 300 open repair orders. No car lot has enough loaner vehicles to cover for the amount of parts on back order. That said, thank you Donald for recognizing when a loaner is necessary. Glad to hear the service went as expected +. Appreciate your business and review. -Justin Harmon (General Manager)

November 14, 2023

Excellent service. great people, my experience with them was good. Very helpful Salesman Robert we really appreciate all the help. More

by samuelmartinez964
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Debolt
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Albeit only Roberts 3rd month in the business, he has only received positive feedback from his customers which (obviously) is not going unnoticed. Thank you Samuel for providing Robert and Bob Caldwell an opportunity to earn your business and thank you again for providing feedback. It's the only wind to help us know where to sail. Cheers! -Justin Harmon (General Manager)

November 13, 2023

I took my jeep in because the auto stop function wasn’t working. They had my jeep for six days and when I got it back, it was still not working even though they said they replaced the auxiliary battery and More

by Amanda Knieper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry for any delays and hassles Amanda. We commonly see the auto stop function stop for various reasons and some are normal for jeep operations. That said, we understand and apologize if you need to bring the vehicle back in. If you feel that you are not receiving the support from the staff please let me know. 614-880-2824 is my direct extension and justin@caldwellchrysler.com goes straight to my inbox as well. Thank you for the business and feedback! -Justin Harmon (General Manager)

November 13, 2023

The truth is I'm not happy at all, I've taken my car to get it fixed and you can't tell what the fault is, how is it possible, that's what you're supposed to do. I'm so disappointed in the cars I bought. More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Daniel, I agree with you that we should always be able to fix a customers concern unless we have a condition that is intermittent. This usually comes with electrical issues that present themselves every so often. In these instances we can not duplicate customers concern we often are asked to check all of the wiring but a majority of the times, this is not efficient and sometimes impossible to track down an issue that is not presenting itself while in the shop. Consistent with all mechanical shops. That said, I would be happy to jump in and take a deeper dive if you would willing to provide some details. Direct line 614-880-2824 or justin@caldwellchrysler.com. -Justin Harmon (General Manager)

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