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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,383 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,383 reviews

November 28, 2023

Courtesy at the forefront. Timeliness on point. My truck has a get up and go feel! Thank you to Kevin who assisted me this morning. More

by Wendi.m.davis
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Nov 30, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

It's great when leaving service you can feel the value of the visit. So often the service department has to fix something and the operations are the same as they were. Thanks Wendi for highlighting Kevin's efforts and we appreciate you choosing Caldwell when trusting a dealer to work on your vehicle. Hope the holidays are finding you well! -Justin Harmon (General Manager)

November 28, 2023

My purchase was a very Smooth and easy process . I will definitely recommend using Bob Caldwell Automotive. More

by Mikerosebrook
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Diddle
Nov 30, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear everything went smooth Mike and please reach out if there is anything we can answer/ help with. Appreciate your business and review! -Justin Harmon (General Manager)

November 27, 2023

They were great and helped me out with a huge emergency. My key fob to my Ram truck died and i couldn't lock my truck without setting off my alarm. They were able to get me in same day and get it fixed at More

by KENLEDBETTER48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz, Todd Montgomery
Nov 27, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Ken for your years of business you have provided. Happy to hear that the staff has met your expectations and we strive to continue to do so! -Justin Harmon (General Manager)

November 27, 2023

I am insulted that a dealership where I purchased a car would charge me $175 to look at a problem with my car to determine the cost, to see if I should invest in the marginally unnecessary repair. Not retu More

by rbrown4431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendy Swartz
Nov 27, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Happy to look into the details but need some additional information if you would allow me to look into the issue. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. Sorry for any hassle but if you could just let me know who you are, that would give me the opportunity to see what we did wrong and credit you back if justified. Thank you! -Justin Harmon (General Manager)

November 24, 2023

Always friendly, always professional. This is my third lease at Bob Caldwell and will likely lease my next there too! More

by Darrin Brown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
Nov 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Darrin. We unfortunately are unable to compete with the monster dealer groups you see on TV seemingly every other hour so depend upon a better experience and more competitive value to our customers to get the job done. Thank you Darrin for your review and trusting Bob Caldwell with your vehicular needs. -Justin Harmon (General Manager)

November 22, 2023

Cody was very good to make sure things were checked out thoroughly and had parts ordered that wad need. Very good service! More

by marshallbrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
Nov 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear Cody was able to help out Brad. Cody is one of our superstar senior advisors and happy to hear that customers feel the same as we do! Cheers and hope November is treating you well! -Justin Harmon (General Manager)

November 22, 2023

We are from out of town, called and talked with Wendy and they scheduled us for the next day. When we arrived we were promptly checked in and assured us that they would take care of the vehicle. Later that d More

by mschewejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz
Nov 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great report. With 70 and 71 crossing through our city, out of state customers are not unusual. Happy to hear you were treated like a repeat customer. hat's how it's supposed to be. Thank you for trusting our folks and taking the time to summarize the experience. -Justin Harmon (General Manager)

November 22, 2023

It was very welcoming and a pleasure to work with the service team. Especially the Service Advisor I had. He was informative and pleasent. 10 out of 10. More

by Achevallard86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
Nov 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

These reviews mean a lot. Most folks are not thrilled to have to visit a service department even when it is voluntary. That said, any compliments to those "in the trenches" really speaks volumes. Thank you for your business and review! -Justin Harmon (General Manager)

November 21, 2023

I have no idea the status of my Gladiator. My last two oil changes/tire rotations didn’t include any statuses of my tires, filters, brakes, nothing at all. I have asked for these things. I ask More

by cjblessing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisvet Rizo
Nov 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for bringing this to our attention CJ. This was very helpful to understanding who we need to speak to and how we can make the experience better for the next customer. That said (and when written) I instructed our managers to reach out immediately to supply you the information that was missed during your visit. If your concerns have not been satisfied, please don't hesitate to reach out to me directly. I can be reached at 614-880-2824 and justin@caldwellchrysler.com. Very sorry for the poor customer service but want to make sure we fix our mistakes and ensure you feel valued. Thank you again for your business and review! -Justin Harmon (General Manager)

November 20, 2023

Excellent customer service, take cake my vehicle nice and quick. I was driven in without an appointment but still they took me with my service need. More

by buddhi katuwal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lawson, Jessica Gonzalez-Corona, Abe Buentello, Joe Fenstemaker, Jonathan Johnson, Kali Hutchinson, Nevada Easley, Jay Powers, Patrick Ledenko, Tucker Detweiler
Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, makes it really tricky when an appointment is not necessary for express business and at the end of the day, it works as long as we can show customers the value based on the time spent. Looks like the team nailed this one. Thank you Buddhi for your business and taking the time to leave a review. -Justin Harmon (General Manager)

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