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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,369 Reviews
Call Dealership (614) 888-2331
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,369 reviews

November 13, 2023

I've been coming here for a long time. I was a little disappointed with my last experience. Usually, everything is great, not this time. I went in for an oil change and asked to have m More

by 09jprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn't work with any of these people
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I apologize for the less than ideal service and would be happy to assist if there is anything I can do? Already brought this review to the attention of our service manager and director. I can be reached directly at 614-880-2824 or justin@caldwellchrysler.com. Thank you for the feedback and sorry we were not on our game during your most recent visit. -Justin Harmon (General Manager)

November 13, 2023

The salesman did a good job in helping us with the purchase of my truck. A extra shout to the finance guy who encouraged us not to under sell my 2011 Ram. I was able to sell my truck for 9000. Thanks More

by Dwight.Riffell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Diddle
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear the experience went smooth and you received some good advice from the team. It's not always about making money. Appreciate the business Dwight and thanks for taking a couple minutes for the shoutout. Hope the holidays treat you well! -Justin Harmon (General Manager)

November 12, 2023

My experience was excellent. Robert treated us amazing we were in out pretty quickly. I will recommend this dealership to my friends and family. More

by Olga.martinez40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert DeBolt
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to see Robert with his 1st review! Robert has spent much of his time thus far training, shadowing and making sure he is ready to take customers. Sounds like his efforts have paid off and really appreciate you Olga letting us know that the time you spent here was not wasted. Hope the rest of your week goes well and thank you for the business and review! -Justin Harmon (General Manager)

November 11, 2023

They did amazing making a stressful situation of buying a car easy and stress free! I could not be happier with Dino!! More

by Kaarlijoycec
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Karl and Joyce. Dino is one that can make car shopping a pleasure. With his experience, product knowledge and ability to talk to anyone, he is in the perfect spot and we are happy to have him represent the dealership. Thank you for the chance to earn your business and Dino, myself and the rest of the crew are here to assist as need be. -Justin Harmon (General Manager)

November 11, 2023

The salespeople were very nice and helpful! I'm not sure what else to say but there's a 15 word minimum lol More

by art2587rose
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Wilson
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's all that's necessary, ha. Glad to hear Jeremy was able to make an impression and we appreciate the opportunity to earn your business! -Justin Harmon (General Manager)

November 11, 2023

At first, they said warranty covered but it's not. They lied, and we were under pressure to pay. We think they were an advantage because we are Deaf. More

by eichler7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Wendy Swartz
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very sorry for any concerns. I can assure you no one is trying to take advantage of anyone. Although you do have a mechanical service agreement, this does not cover anything cosmetic, nor does anything most dealers offer. If there is something that I may have missed, happy to dig in deeper to the concern. justin@caldwellchrysler.com is my direct email and would be happy to assist. -Justin Harmon (General Manager)

November 10, 2023

Michael, Tyler and Brad were wonderful to work with! Never pushy and such fair pricing. It was a heartbreaking decision to trade in my Wrangler after 8 years of joy due to a health issue. They made this More

by shellkaye3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael, Tyler, Brad, 5 stars!
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very sorry to hear about any health issues and certainly proud of the team to make the experience less of of a burden for you. Appreciate you choosing Caldwell to assist you in this chapter in your life and hope to see you again on your terms. -Justin Harmon (General Manager)

November 10, 2023

Our sales rep was Tyler! He was so nice, respectful & knowledgeable! All were great there. More

by Vintagegirl44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the endorsing Tyler and his efforts and everyone at Bob Caldwell wants to thank you for offering us an opportunity to earn your business and leaving the review. Cheers! -Justin Harmon (General Manager)

November 10, 2023

High say/do on commitments. Appreciate Kevin and the friendly staff for creating a great overall experience. Kevin was very helpful in connecting me with Ram customer service to More

by Plackeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with sales - worked with Kevin in the service dept. 4 stars.
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Plackada. Kevin has proven to have the social and business skills and furthermore the product knowledge to show the value. We are fortunate to have Kevin as part of the team and thrilled to hear customers feel the same. Hope the vehicle treats you well for many years to come! -Justin Harmon (General Manager)

November 09, 2023

Cody was great and kept me in the loop on what was going on and explained what all was done and why. Great experience. More

by josh_frymier2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None. Was there for service.
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Josh. We've found that customers understand if there are complications in any repair but only if the communication cadence is to the customer's preference. That said (and even if the repair is completed in the time expected) if the communication is not there, customers are a bit more concerned. Appreciate your business Josh and taking the time to recognize Cody's efforts. -Justin Harmon (General Manager)

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