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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

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Reviews
Vehicles
4.6
1,383 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,383 reviews

November 19, 2023

Devin was a wonderful salesperson. Very kind and respectful throughout the process. He was diligent on returning calls and answering questions. Most of all he was extremely patient wit More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin Simms
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it Mike. We do not want any of our staff to sell with a hint of pressure. Fact of the matter, pressure should never be necessary when making any purchase if the product and price are in line. Thank you for mentioning that Mike and glad to hear the experience turned out to be a good one. Thank you for the business and taking the time to leave the review. -Justin Harmon (General Manager)

November 19, 2023

My Jeep was serviced in the timely manner. The waiting areas are clean and comfortable. Very relaxing experience. More

by Maurice V Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the summary Maurice! Funny that you mention the cleanliness as 2 weeks ago we just switched cleaning companies. The timing could not be better for a review. Thank you for the business and review! -Justin Harmon (General Manager)

November 19, 2023

Amazing staff, amazing customer service. . I'm very happy I chose to go to Caldwell for my car. More

by Big Red
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it! We try our hardest to make sure we can show a little more customer service than some of the bigger dealer groups and we feel like we are doing that when we get reviews like this. Thank you for allowing Dino the opportunity and pleased to hear that it was not a waste of your time. -Justin Harmon (General Manager)

November 18, 2023

Was very professional! A very personable person. Answered every and all questions that I had! More

by haidleralexa02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Not the first time we have heard this but the consistent positive reviews we hear from Dino's customers really makes us appreciate his efforts and reinforces why Dino is the face of Bob Caldwell. Thank you for providing Dino with the opportunity and glad to hear (once again) that Dino took the opportunity seriously. -Justin Harmon (General Manager)

November 17, 2023

Everyone is cool, had no trouble getting my car taken care of . Would recommend for sure. More

by Dema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Dema. We are just coming off armageddon from UAW strike. None of the parts were showing up and when they did, they were weeks, sometimes month+ late which led to some serious aggravation. Glad to hear that we were able to get you in and out and thank you for recognizing the efforts Dema! -Justin Harmon (General Manager)

November 17, 2023

I had a great experience at the dealership. Shane was incredibly helpful and attentive today. More

by V. Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane McLoughlin
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear that Shane was able to assist you with your evaluation. Shane is helping customers with the current market value of their vehicle while having your vehicle serviced. We totally understand most people are not interested in trading when they intend on coming to service but having the knowledge of what equity you have in your vehicle in this crazy market (we think) is valuable. Glad to hear you feel the same. Thank you for taking the time to endorse Shane's efforts. -Justin Harmon (General Manager)

November 16, 2023

Wendy my service advisor was fantastic. She had the answers for all my questions. The dealership was very clean and everyone was very professional……A+ Thank you. More

by lucky7764
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That is great to hear. We are very fortunate to have Wendy as our front post advisor. She is good with customers and very knowledgeable. Glad to hear it when customer and manager views are on the same page. Appreciate your business and review! -Justin Harmon (General Manager)

November 16, 2023

Not coming back, ever. Never got back to me on price for new Grand Cherokee. Could not program key fob. More

by Former Customer
Recommend Dealer
No
Employees Worked With
Do not remember, threw away his card
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I would be happy to jump in immediately and very sorry if the team dropped the ball. I can be reached directly at 614-880-2824 or justin@caldwellchrysler.com. Again very sorry but happy to make things right. -Justin Harmon (General Manager)

November 15, 2023

Great costumer service. Listens to your concerns of your vehicle. Keeps you updated about your vehicle(as to if any recall is due on the vehicle) More

by Arbai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lawson
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the kind words. It's what every customer facing business should do every time but there is a noticeable difference when done correctly. Thank you for the business Arbai and taking the time fill out the review. -Justin Harmon (General Manager)

November 15, 2023

Nice people, great service. I’m going to stretch this review to the minimum of 15 words. I just reached it. More

by Mta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisvet.
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

We appreciate the rating and thank you for trusting Bob Caldwell for any service needs. Hope the upcoming holidays find you well! -Justin Harmon (General Manager)

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