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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

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Reviews
Vehicles
4.6
1,383 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,383 reviews

November 15, 2023

They were very helpful getting me a loner car during my time waiting for my car car to be looked at. More

by Donaldkbrown7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady service advisor blond hair
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

We currently have 30 loaner vehicles yet 300 open repair orders. No car lot has enough loaner vehicles to cover for the amount of parts on back order. That said, thank you Donald for recognizing when a loaner is necessary. Glad to hear the service went as expected +. Appreciate your business and review. -Justin Harmon (General Manager)

November 14, 2023

Excellent service. great people, my experience with them was good. Very helpful Salesman Robert we really appreciate all the help. More

by samuelmartinez964
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Debolt
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Albeit only Roberts 3rd month in the business, he has only received positive feedback from his customers which (obviously) is not going unnoticed. Thank you Samuel for providing Robert and Bob Caldwell an opportunity to earn your business and thank you again for providing feedback. It's the only wind to help us know where to sail. Cheers! -Justin Harmon (General Manager)

November 13, 2023

I've been coming here for a long time. I was a little disappointed with my last experience. Usually, everything is great, not this time. I went in for an oil change and asked to have m More

by 09jprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn't work with any of these people
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I apologize for the less than ideal service and would be happy to assist if there is anything I can do? Already brought this review to the attention of our service manager and director. I can be reached directly at 614-880-2824 or justin@caldwellchrysler.com. Thank you for the feedback and sorry we were not on our game during your most recent visit. -Justin Harmon (General Manager)

November 13, 2023

The salesman did a good job in helping us with the purchase of my truck. A extra shout to the finance guy who encouraged us not to under sell my 2011 Ram. I was able to sell my truck for 9000. Thanks More

by Dwight.Riffell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Diddle
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear the experience went smooth and you received some good advice from the team. It's not always about making money. Appreciate the business Dwight and thanks for taking a couple minutes for the shoutout. Hope the holidays treat you well! -Justin Harmon (General Manager)

November 13, 2023

I took my jeep in because the auto stop function wasn’t working. They had my jeep for six days and when I got it back, it was still not working even though they said they replaced the auxiliary battery and More

by Amanda Knieper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry for any delays and hassles Amanda. We commonly see the auto stop function stop for various reasons and some are normal for jeep operations. That said, we understand and apologize if you need to bring the vehicle back in. If you feel that you are not receiving the support from the staff please let me know. 614-880-2824 is my direct extension and justin@caldwellchrysler.com goes straight to my inbox as well. Thank you for the business and feedback! -Justin Harmon (General Manager)

November 13, 2023

The truth is I'm not happy at all, I've taken my car to get it fixed and you can't tell what the fault is, how is it possible, that's what you're supposed to do. I'm so disappointed in the cars I bought. More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Daniel, I agree with you that we should always be able to fix a customers concern unless we have a condition that is intermittent. This usually comes with electrical issues that present themselves every so often. In these instances we can not duplicate customers concern we often are asked to check all of the wiring but a majority of the times, this is not efficient and sometimes impossible to track down an issue that is not presenting itself while in the shop. Consistent with all mechanical shops. That said, I would be happy to jump in and take a deeper dive if you would willing to provide some details. Direct line 614-880-2824 or justin@caldwellchrysler.com. -Justin Harmon (General Manager)

November 12, 2023

My experience was excellent. Robert treated us amazing we were in out pretty quickly. I will recommend this dealership to my friends and family. More

by Olga.martinez40
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert DeBolt
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to see Robert with his 1st review! Robert has spent much of his time thus far training, shadowing and making sure he is ready to take customers. Sounds like his efforts have paid off and really appreciate you Olga letting us know that the time you spent here was not wasted. Hope the rest of your week goes well and thank you for the business and review! -Justin Harmon (General Manager)

November 11, 2023

The salespeople were very nice and helpful! I'm not sure what else to say but there's a 15 word minimum lol More

by art2587rose
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Wilson
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's all that's necessary, ha. Glad to hear Jeremy was able to make an impression and we appreciate the opportunity to earn your business! -Justin Harmon (General Manager)

November 11, 2023

At first, they said warranty covered but it's not. They lied, and we were under pressure to pay. We think they were an advantage because we are Deaf. More

by eichler7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Wendy Swartz
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very sorry for any concerns. I can assure you no one is trying to take advantage of anyone. Although you do have a mechanical service agreement, this does not cover anything cosmetic, nor does anything most dealers offer. If there is something that I may have missed, happy to dig in deeper to the concern. justin@caldwellchrysler.com is my direct email and would be happy to assist. -Justin Harmon (General Manager)

November 11, 2023

They did amazing making a stressful situation of buying a car easy and stress free! I could not be happier with Dino!! More

by Kaarlijoycec
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Karl and Joyce. Dino is one that can make car shopping a pleasure. With his experience, product knowledge and ability to talk to anyone, he is in the perfect spot and we are happy to have him represent the dealership. Thank you for the chance to earn your business and Dino, myself and the rest of the crew are here to assist as need be. -Justin Harmon (General Manager)

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