Bob Caldwell Chrysler Dodge Jeep RAM

Bob Caldwell Chrysler Dodge Jeep RAM responded

Customer service is vital as more dealers, more factories, more choices are available and yet the amount of money to spend is not. Thank you Charley for endorsing Austin's efforts and appreciate your business! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great plug Natasha and thank you x2 for your loyalty and review. It means a lot! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Robert. Kevin has really showed some serious talent and experience with some heavier vehicles and glad he is here to help us grow this part of the business. Appreciate the review and giving Kevin the opportunity! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks London. Communication is the key and more often than not all of these reviews (good and bad) all come down to communication. Thank you for making that known London. Appreciate your business and review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the long distance compliment and business. Glad Kevin was able to make it happen! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it Terry and hope the Fall is treating you well! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Adam, we apologize for the delay. The Oil change and tire rotation only take an hour and can be handled by any of our technicians. An electrical repair requires a specific technician. The vehicle was dropped off at 5:45 p.m. which most of our technicians have left for the week. Saturday, despite being one of the few dealers open, still only have 4-5 technicians and the chances that there is an electrical technician available and present is slim. Sunday we are closed. The door electrical issue actually was tracked back to bent door pins along with a faulty third brake light. Overall a 5 hour job. I understand your frustration and some of these take 30-60 minutes but often can take much longer than that. -Justin Harmon (General Manager)

adam.carson11 responded

Justin- I have spoken with Matt Pickens about this issue at length, last Wednesday the 18th. I explained to him that when i dropped my vehicle off the night before service (8am Saturday was my appointment) his staff admitted my vehicle and explained that it would be done Saturday. I was also told by Matt that for this fix and it should have never been scheduled on the weekend. (No-one told me that service was closed Sunday, I had to call Saturday night, talked with sales and they allowed me to come to the dealership and get equipment out of my truck that I needed for Sunday and Monday.) They also set an expectation for delivery back to me on the same day. I didn't authorize anything to be fixed it was purely an oil and tire rotation and they were supposed to look at the clip that is on the door as its cracked. When I picked up the car it was also not explained to me that the third light got fixed, never authorized that fix but I am glad they did it, because no-one called me over the weekend or on Monday to tell me there was an issue. I had to get an UBER to work and back home on Monday. When I picked up the vehicle it still wasn't explained to me what it took to fix the vehicle. Please speak with him to understand where the missteps were coming from lack of communication with the drop off, service needed and delivery after the work completed as well as an expectation of service delivery timing that was explained to me that was incorrect.

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Deborah. We are very fortunate to have the crew we have. Very self motivated and that's something that is near impossible to teach. Glad to hear the visit went well Deborah and look forward to your next visit! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Wendy is a champion and love hearing the customers agree. Means a lot to know their contribution is appreciated. Cheers! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, it's something I think we can do better. It's a shame that the receipt given to customers is really unappealing and tough to read. That said, for an advisor to review the repair order, it helps put finality and confidence to a job done. Glad you pointed that out. Thank you for the business and 5 star review! -Justin Harmon (General Manager)