Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,369 Reviews
Call Dealership (614) 888-2331
View Awards

1888 Morse Rd

Columbus, OH

43229

Directions

By Type

Showing 1,369 reviews

October 17, 2023

We have been shopping around looking for good used cars going to multiple dealerships throughout Columbus and Marysville Ohio and finally ended up at Caldwell in Columbus. By far the friendliest dealership More

by Terry Bricker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Starner
Report | Print
Oct 23, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Love it! We hear often about customers that shop here and buy elsewhere but always that much sweeter to hear the opposite. Thank you Terry for picking Caldwell and glad to hear the experience went smooth! -Justin Harmon (General Manager)

October 15, 2023

Very speedy service and reliability. Happy I was able to get a loaner while waiting for repairs over night. More

by Brandon M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Report | Print
Oct 23, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Loaners have been very hot commodities as of recent. We currently have 265 Open ROs and 65 customers with their vehicles here waiting for parts and 25 loaners. Needless to say, we never will have enough loaners for everyone but slowly trying to increase our fleet to better take care of our customers. Thank you for the business and comments Brandon! -Justin Harmon (General Manager)

October 15, 2023

They were very helpful, explained the options for us on a buy vs lease and worked out the best deal to fit our needs. More

by ohioreed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Starner 5, Tyler Plas 5, Nick Brown 5
Report | Print
Oct 23, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great feedback. It's always a good idea (when buying a new vehicle) to check out lease rates. Does not work for a lot of people but we have a lot of customers that are not considering a lease and when they see their options, it's the better way to go. Thank you Reed for the review and opportunity to earn your business! -Justin Harmon (General Manager)

October 13, 2023

Disappointed with service. Been a loyal customer since 2006. Questionable work/repair done on automobile. More

by Doriswhitfield67
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Service agent
Report | Print
Oct 14, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Doris, I'm sorry to hear this. I see that you worked with Kevin to have some routine maintenance completed on your 200. Please let me know how I can help or what made the experience questionable. Always want to understand what bothers customers and here until 2:00 today and here Monday through Saturday next week. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. Thank you for the business and feedback. -Justin Harmon (General Manager)

October 11, 2023

I’ve gone to Caldwell for my last several cars. Each time, I shop around, and each time, I come back and buy from these folks. Getting a car is an easy process here, and the prices are hard to be More

by DMB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
Report | Print
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for saying that. We have always been criticized for having lower prices from our peers but I would rather sell 200 cars at $1000 than 100 car at $2000. Helps the return business and helps our Parts and Service department. Thank you very much for your business and your review! -Justin Harmon (General Manager)

October 11, 2023

dino was very helpful and patient made my first buying experience a good one. definitely would refer a friend More

by azjhontaylor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
nick , Dino Westerfield
Report | Print
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Dino wins the customer award. Not only does he sell the most vehicles month after month, he also has the most 5 star reviews consistently month after month. Fortunate to have him as part of the team! -Justin Harmon (General Manager)

October 10, 2023

I like how you don’t need an appointment for regular services. Great service. Would recommend. More

by bmarusky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name, woman though very nice and helpful
Report | Print
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the feedback. I'm personally indifferent. 90% of the time, no problem but some Saturdays and holidays we get blasted with oil changes and it can take more than an hour which is not great. Nonetheless the people have spoken! We will continue to offer express services first come, first serve. Appreciate the business and feedback! -Justin Harmon (General Manager)

October 10, 2023

Pressured sold me high priced service warranty. I returned the next day to cancel,waiting 45 minutes. They told me paperwork was sent to the bank. I believe that was a lie because I hadn’t paid the More

by gibarbie426
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jay Powers
Report | Print
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I do not encourage high pressure and service contracts can be cancelled at anytime. Please let me know if I need to assist as I would also like to know who had pressured you into a service contract. 614-880-2824 or justin@caldwellchrysler.com. Sorry for the experience. -Justin Harmon (General Manager)

October 10, 2023

Kevin and Tyler did a great job I have a small business and definitely would recommend them for any other small businesses in Ohio along with just any individual. More

by Devinday19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin, Tyler, Steve 5 stars
Report | Print
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

This is great to see. We also have our own finance arm that leases exclusively to other businesses all makes and models, any terms over 12 months, and even finance equipment. Both Kevin and Tyler have been on the upswing and happy to here their sales increase is not impacting the customer experience. Thank you for the business and feedback Devin! -Justin Harmon (General Manager)

October 10, 2023

Routine Maintenance appt and Recall was taken care of professionally and quickly.Service Department offered complimentary beverages and internet to make wait tolerable. My experience was very positive an More

by dgischel99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Report | Print
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the detailed description of your visit. Amazing how a drink and some snacks can make a visit worth while. We'll keep em' coming. Thank you for the business and taking the time to detail the experience. Have a great weekend! -Justin Harmon (General Manager)

1
...
57
58
59
...
137