Bob Caldwell Chrysler Dodge Jeep RAM

Bob Caldwell Chrysler Dodge Jeep RAM responded

Adam, we apologize for the delay. The Oil change and tire rotation only take an hour and can be handled by any of our technicians. An electrical repair requires a specific technician. The vehicle was dropped off at 5:45 p.m. which most of our technicians have left for the week. Saturday, despite being one of the few dealers open, still only have 4-5 technicians and the chances that there is an electrical technician available and present is slim. Sunday we are closed. The door electrical issue actually was tracked back to bent door pins along with a faulty third brake light. Overall a 5 hour job. I understand your frustration and some of these take 30-60 minutes but often can take much longer than that. -Justin Harmon (General Manager)

adam.carson11 responded

Justin- I have spoken with Matt Pickens about this issue at length, last Wednesday the 18th. I explained to him that when i dropped my vehicle off the night before service (8am Saturday was my appointment) his staff admitted my vehicle and explained that it would be done Saturday. I was also told by Matt that for this fix and it should have never been scheduled on the weekend. (No-one told me that service was closed Sunday, I had to call Saturday night, talked with sales and they allowed me to come to the dealership and get equipment out of my truck that I needed for Sunday and Monday.) They also set an expectation for delivery back to me on the same day. I didn't authorize anything to be fixed it was purely an oil and tire rotation and they were supposed to look at the clip that is on the door as its cracked. When I picked up the car it was also not explained to me that the third light got fixed, never authorized that fix but I am glad they did it, because no-one called me over the weekend or on Monday to tell me there was an issue. I had to get an UBER to work and back home on Monday. When I picked up the vehicle it still wasn't explained to me what it took to fix the vehicle. Please speak with him to understand where the missteps were coming from lack of communication with the drop off, service needed and delivery after the work completed as well as an expectation of service delivery timing that was explained to me that was incorrect.

Bob Caldwell Chrysler Dodge Jeep RAM responded

Love it! We hear often about customers that shop here and buy elsewhere but always that much sweeter to hear the opposite. Thank you Terry for picking Caldwell and glad to hear the experience went smooth! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Wendy is a champion and love hearing the customers agree. Means a lot to know their contribution is appreciated. Cheers! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, it's something I think we can do better. It's a shame that the receipt given to customers is really unappealing and tough to read. That said, for an advisor to review the repair order, it helps put finality and confidence to a job done. Glad you pointed that out. Thank you for the business and 5 star review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Deborah. We are very fortunate to have the crew we have. Very self motivated and that's something that is near impossible to teach. Glad to hear the visit went well Deborah and look forward to your next visit! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Loaners have been very hot commodities as of recent. We currently have 265 Open ROs and 65 customers with their vehicles here waiting for parts and 25 loaners. Needless to say, we never will have enough loaners for everyone but slowly trying to increase our fleet to better take care of our customers. Thank you for the business and comments Brandon! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great feedback. It's always a good idea (when buying a new vehicle) to check out lease rates. Does not work for a lot of people but we have a lot of customers that are not considering a lease and when they see their options, it's the better way to go. Thank you Reed for the review and opportunity to earn your business! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Doris, I'm sorry to hear this. I see that you worked with Kevin to have some routine maintenance completed on your 200. Please let me know how I can help or what made the experience questionable. Always want to understand what bothers customers and here until 2:00 today and here Monday through Saturday next week. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. Thank you for the business and feedback. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Dino wins the customer award. Not only does he sell the most vehicles month after month, he also has the most 5 star reviews consistently month after month. Fortunate to have him as part of the team! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for saying that. We have always been criticized for having lower prices from our peers but I would rather sell 200 cars at $1000 than 100 car at $2000. Helps the return business and helps our Parts and Service department. Thank you very much for your business and your review! -Justin Harmon (General Manager)