Bob Caldwell Chrysler Dodge Jeep RAM

Bob Caldwell Chrysler Dodge Jeep RAM responded

The accusations of fraud and non-disclosure could not be further than the truth. 1) Buyer's guide posted on vehicle and signed by customer shows zero manufacture warranty. 2) "CanAm" Service and parts agreement signed by customer and provided to all customers (free of charge) that purchase a Canadian vehicle less than 5 years old and less than 60,000 miles specifically to cover mechanical components. 3) Lastly we have customers review a Carfax including said customer that not only shows origin of vehicle, but also discloses coverages on the customer's vehicle. We have followed the same process diligently throughout the last several years. The process was reviewed by OADA counsel and through local counsel to confirm disclosure is conspicuous and clear to any buyer. These 3 are all examples of disclosure that customer is bullishly dismissing. He even mentioned on the phone that it's a manufacture problem but i expect the dealer to take care of it. Please note there have also been multiple other defaming and inaccurate reviews left on Yelp and other review sites. I responded to original threat within 24 hours of complaint and had followed up continuously. Not willing to make an offer at this time. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Rachel has clearly picked up quite a fan club here in the last week! Great to hear everything went smooth Mallynn and really appreciate you taking the time to leave the 5 star review. Means a lot to Rachel, myself and everyone else that works here. Stay warm and hope this Winter has found you well! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always a pleasure to see Tim receiving a compliment. He is a driven individual and puts his attention 100% on the customer in front of him. Nice to hear his help was well received. Thank you Kevin for the opportunity to earn your business and taking the time to highlight the transaction. Stay warm! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to hear Carol! Tim is a character and really brought charisma and personality to our sales floor. Something we feel is important at a family owned and operated business. Glad the to hear the process was smooth and we thank you for giving us an opportunity to earn your business. Have a great weekend! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Cody is the GOAT in the service drive...at least for the last couple years Cody has refined his abilities and really proven to be a super star. Glad to hear you feel the same Jeff. Appreciate your business and thank you for the review! -Justin Harmon (General Manager)