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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,383 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,383 reviews

October 10, 2023

I like how you don’t need an appointment for regular services. Great service. Would recommend. More

by bmarusky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name, woman though very nice and helpful
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the feedback. I'm personally indifferent. 90% of the time, no problem but some Saturdays and holidays we get blasted with oil changes and it can take more than an hour which is not great. Nonetheless the people have spoken! We will continue to offer express services first come, first serve. Appreciate the business and feedback! -Justin Harmon (General Manager)

October 10, 2023

Pressured sold me high priced service warranty. I returned the next day to cancel,waiting 45 minutes. They told me paperwork was sent to the bank. I believe that was a lie because I hadn’t paid the More

by gibarbie426
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jay Powers
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I do not encourage high pressure and service contracts can be cancelled at anytime. Please let me know if I need to assist as I would also like to know who had pressured you into a service contract. 614-880-2824 or justin@caldwellchrysler.com. Sorry for the experience. -Justin Harmon (General Manager)

October 10, 2023

Kevin and Tyler did a great job I have a small business and definitely would recommend them for any other small businesses in Ohio along with just any individual. More

by Devinday19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin, Tyler, Steve 5 stars
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

This is great to see. We also have our own finance arm that leases exclusively to other businesses all makes and models, any terms over 12 months, and even finance equipment. Both Kevin and Tyler have been on the upswing and happy to here their sales increase is not impacting the customer experience. Thank you for the business and feedback Devin! -Justin Harmon (General Manager)

October 10, 2023

Routine Maintenance appt and Recall was taken care of professionally and quickly.Service Department offered complimentary beverages and internet to make wait tolerable. My experience was very positive an More

by dgischel99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the detailed description of your visit. Amazing how a drink and some snacks can make a visit worth while. We'll keep em' coming. Thank you for the business and taking the time to detail the experience. Have a great weekend! -Justin Harmon (General Manager)

October 10, 2023

My experience with your dealership has been great since I bought the 1500 Ram truck. The quality of the truck has been great, therefore all I have to do is bring it in for inspections. Service department i More

by Mygdmail.gd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Parker
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ha, appreciate the handle name as well as the review content. Thank you for the business and the 1500 is the only vehicle I'll drive, you have good taste! Thanks! -Justin Harmon (General Manager)

October 09, 2023

This seller who helper me, was very attentive, did everything she could help the customers, congratulations thank you. More

by tomv4026
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Vergara
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Maria is and always had been such a tremendous help to our business and happy to hear that the customers feel the same. Thank you very much for choosing Caldwell to assist you with your vehicular needs! -Justin Harmon (General Manager)

October 07, 2023

Took my $550. 00 with 0% fix They are there to rub customer Charged me first and did 0% fix. Had to return with issue unresolved More

by Nar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
0% rating
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry to hear you were unhappy with the price and result. I would be happy to look into the issue if you could reach out? I simply do not have enough information to work on. Please call or email me directly at 614-880-2824 or justin@caldwellchrysler.com. Thank you! -Justin Harmon (General Manager)

October 06, 2023

Everyone was very helpful and able to help me into the vehicle I wanted. They were willing to work with us to make it happen. More

by Rissyk1990
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Wilson
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear to negotiations proved to work for both parties. Dealers are not in a great spot right now with higher priced vehicles and ballooning interest rates. Albeit Used car prices have come down, monthly payments have not and budgetary constraints are a real thing. Thank you for giving us a shot to earn your business and taking the time to provide feedback. -Justin Harmon (General Manager)

October 06, 2023

Very professional got my car right in figured out what was wrong with it got it fixed and back to me in record time. Thanks a lot. More

by Rsmith93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Really happy to see Logan receiving some fan mail. Only her 2 second month in her new position (Service Lane Manager) and proving she has the know how and energy to make it work. Thank you for the kind words and choosing Bob Caldwell to trust your vehicle. -Justin Harmon (General Manager)

October 06, 2023

Cody Mudd-Curtis and team are awesome. The communication and professionalism is second to none!! More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Todd! Cody has been a rock holding down that service department. Despite his youth, Cody is our senior service advisor and has come such a long way from working nights as our oil change advisor. Really neat to watch his progress. Thank you Todd for the endorsement and choosing Bob Caldwell to take care of your vehicle. -Justin Harmon (General Manager)

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