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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,385 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,385 reviews

September 27, 2023

The dealership itself wasn’t bad. The service was okay. Not the best , but not the worst More

by Cargar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Sep 29, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

OK, well we have some work to do. Thank you for the business and appreciate the feedback. -Justin Harmon (General Manager)

September 27, 2023

I really enjoyed the hospitality that they provided as well as the selection of vehicles, I found the exact car I was looking for! More

by Matthew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
Sep 29, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Love to hear when a deal works out. People, product, and price....typically the reason why most dealers average 30% sales to showroom visits. Sounds like all 3 P's came together. Thank you Matthew for the opportunity to earn your business and taking the time to provide feedback. -Justin Harmon (General Manager)

September 26, 2023

Quoted time was off which made me late for work. Way overcharged for an air filter. 70 dollars is ridiculous. More

by toby.norman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t work with sales people. Even your survey sucks.
Sep 29, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Toby, I apologize for the lack of timeliness and not respecting your schedule. I will make sure we review with service management and make this a focus. Each quarter we price shop so next month we will make sure we are inline with flat rate and menu items. Thank you for the feedback. Appreciate your business and sorry the latest visit was not our best work. -Justin Harmon (General Manager)

September 26, 2023

Wendy was very professional and helpful. I was happy to hear that the issue was due to a recall so no out of pocket costs to me. More

by MissP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kali Hutchinson
Sep 29, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ha, yes we are happy for you too. Makes life easier for everybody when their vehicle has some type of coverage. Average service visits are now over $400 per and service agreements on new vehicles are still $2000-$2500. Only makes sense. Thank you MissP for your business and taking the time to commend Wendy's efforts! -Justin Harmon (General Manager)

September 25, 2023

I always base my experience off customer service. With that mentioned I had a great experience. Lisvet printed a coupon to assist me with lowering the cost. It would be nice to receive a free gift More

by les123dowdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisvet
Sep 29, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear the visit went well with Lisvet. Appreciate the idea of a gift to customers and something we will consider moving forward. Thank you for the business and feedback. -Justin Harmon (General Manager)

September 24, 2023

Jordan was awesome! Everyone was very friendly and helpful. Best experience buying a car yet. More

by rymccleery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Gillete
Sep 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to see Jordan receive his 1st 5 star review. Thank you for supporting Jordan's efforts and giving Bob Caldwell an opportunity to earn your business! -Justin Harmon (General Manager)

September 24, 2023

I was really pleased with the service with buying the truck and with Kevin our salesman. More

by Bryan Cable
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Adams
Sep 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Bryan. Kevin is continuously selling more and more vehicles and rarely an issue. Lucky to have him on the team! -Justin Harmon (General Manager)

September 23, 2023

Dino was great! Took care of us and got us the best deal on a new truck More

by jake.turner.jpg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
Sep 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear the visit worked out! Thank you Jake for giving Bob Caldwell a shot to earn your business and following up with the review. -Justin Harmon (General Manager)

September 23, 2023

I stopped by to get an oil change & multi-point inspection on Sunday, but the Parts department was closed. However, I described my issue & the 1st gentleman I spoke was very knowledgeable in explai More

by Sylvia Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin - 5 stars
Sep 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very detailed Sylvia and appreciate the feedback. Very fortunate to have individuals here that are focused on the long game and not chasing money for only short term benefits. If there is anything else we can do, we will be here to help......except Sundays for service and parts. Thank you for the review and opportunity to earn your business! -Justin Harmon (General Manager)

September 23, 2023

This most recent service my electric running bias’s were disconnected when I picked my truck up. A tech came out and fixed them. After leaving the dealership I noticed a dent ion the passenger side of my tr More

by Prcole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin
Sep 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry to hear this and happy to jump in if the issue has not yet been resolved. 614-880-2824 or justin@caldwellchrysler.com. We can make this right. -Justin Harmon (General Manager)

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