Bob Caldwell Chrysler Dodge Jeep RAM

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well, truth be told, Joe just walked out and would not respond to anyone why he quit. That said, I want to make sure we get to the root of your issue and apologize that we were not as transparent with communication. Matt, the service manager is reaching out to you now to help resolve your issue and if you need additional assistance you are more than welcome to call me on my direct line 614-880-2824 or justin@caldwellchrysler.com. Again, sorry for any undo stress and we are here to make it right. Thanks. -Justin Harmon (General Manager)

lisam615.lm responded

Good morning and thank you for your transparency, Justin. I appreciate that and I'm not necessarily upset with Wendy, but I am upset with the lack of communication. My intent when I first spoke with her over a month ago, was to find out what was causing the "check engine" light to come on. It would stay and then go off. She put the code thing in and gathered that information so that when I was able to schedule the service, even if the light wasn't on, the tech would know what caused the code. Anyway, when I took the car in last week, and I asked for a detailed workup of what was needed for the code, she sent me all that was needed at the 100,000 mile mark. I get that to be protocol, again, I was needing to know specifically what needed to be done to stop the check engine light from coming on. So, longer story shorter, she called Endurance, they wouldn't cover what was wrong, I then again, just wanted what was presented to me as what I thought was the biggest thing wrong to be fixed. When I stated to have the radiator replaced, Wendy NEVER interjected that that wouldn't remove the check engine light. I WOULD NOT know that it wouldn't. Also, when I received the details of what is needed on the car, there is an ad for Sunbit financing of large costs so I went ahead and downloaded the QR code and was approved. When I went in to pick up my car, and pay with this new found source, no one in the building had done anything with this source of funding. So, they sent me home with my vehicle without paying until on Tuesday. I was so frustrated with the entire ordeal that I just payed on the spot, negating the use of the Sunbit funding because I didn't want something else to pop up. I'm just frustrated with the entire interaction. I think that while Wendy is probably a wonderful lady, she should make it a point to be more direct in what the customer needs to know regarding their vehicle. I asked for the "creaking sound" to be looked at. The tech, reports the "squeaking" sound to be from my breaks. For $150 or $175, I can tell the difference between creaking and squeaking! I paid for a person to say my breaks squeak. I know they do. I even told her, I think that my suspension needs to be checked because the car creaks when going over bumps...no suspension check was done. I can move on...I am not so sure I'll bring my car back though. This was way too much. I do sincerely appreciate your response. Lisa

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate that endorsement Ben! After 3 years of expanding the lot, adding some staff with commercial experience, and finally receiving some commercial inventory, we are very excited to make sure we are serving folks properly in this space. Makes this review that much more appreciated. Thank you Ben for your business and review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Shay for broadcasting the visit. Josh is no stranger to car sales and continues to impress his managers and peers with his effort and discipline. Appreciate your business Shay and thanks again for taking the time to post. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear that Kevin was able to make the experience a good one. Kevin, myself, and the rest of the staff are here to assist with any questions or needs you may have. Thank you for the opportunity! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Kevin has proven his worth over the last 2.5 months he has been working here. Very familiar with the space and very approachable whether it be work or on the golf course. Thank you for the review and opportunity to earn your business. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear the experience met your expectations Brian. Appreciate the business and rating. -Justin Harmon (General manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great summary Tonya and we all (including Cody) thank you for taking the time to applaud the efforts. Happy to hear the visit was painless. Have a great weekend and hope to see you back. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Andrea and Michael has some character that the customers all gravitate to. Thank you for highlighting the experience and giving Michael and Bob Caldwell an opportunity to earn your business! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the shoutout Shannon. Kevin has been a steady addition to that sales floor and happy to have him represent the dealership with our sales customers. Have a great day and thank you for your business and review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's great to hear both (x2) you were able to have a level of service that met your expectations. Happy to hear this round with Kevin worked out. Thank you for the opportunity to earn the repeat business. Have a great month end! -Justin Harmon (General Manager)