Bob Caldwell Chrysler Dodge Jeep RAM

Bob Caldwell Chrysler Dodge Jeep RAM responded

Wow, really hate to see this. We average over 500 videos sent to customers per month and pride ourselves on these walk arounds. It's a requisite for a sales person to send a certain amount per month and disappointed to hear that one was requested and never received it. Based on the anonymity of these reviews, I'm curious (for future business) who was responsible for dropping the ball? If you would be so kind to let me know who your salesperson was, I would be happy to look into it and make sure it does not happen again. We also have 4 sales managers and myself that can assist or jump in as needed. justin@caldwellchrysler.com or 614-880-2824 direct line if you would be willing to help us better our process. Thank you for the feedback and sorry we dropped the ball and lost a vehicle sale. -Justin Harmon (General Manager)

jimmy.a responded

Obviously you didn't read the review. I got the video, but it took 3 days. It also did not cover under the under hood area as I had asked. I recieved several email responses, but they all just asked for my phone number and for me to set an appointment to come to your dealership. Had I received the info that I asked for, I would have gladly gave you what you asked for. As my review states, I purchased a similar vehicle. I purchased from a dealership that got me the pics that I asked for and got them quickly, while never once demanding my information. I also traveled just over 100 miles farther to purchase. In my opinion, demanding my info to get a few pics (I could not have cared any less about the poorly shot video) was unnecessary. You had my name and email address, your just needed to prive their dominance It would have taken less time to get the pics than to shoot the video. The emails would have been fewer, so your rep would have spent less time. You had the car and it was closer to me. It looks to me like you spent more to NOTsell a car.

Bob Caldwell Chrysler Dodge Jeep RAM responded

Shannon has impressed customers and managers alike with her ability to show undivided focus and professionalism that virtually every customer has a similar outstanding experience. Very proud of her and thankful for customers like you Jason willing to take the time to provide the positive feedback and provide Shannon and Bob Caldwell Automotive the opportunity to earn your business. Thanks and hope the season is treating you well! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks B Lee! Shannon is having a pretty stellar month considering the economic scares coming from news and feds. Heading into the tougher months, it will be imperative that we consistent stay on our toes and provide the best service to every customer every time. Thank you for the opportunity to earn you business and taking the time to write. -Justin Harmon (General Manager @ Bob Caldwell Automotive)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Heavily sought after vehicle and happy to hear it has a happy owner. Thank you very much for the review and opportunity to earn your business. -Justin Harmon (General Manager at Bob Caldwell)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very sorry to see this and if you want to contact me directly, I would be happy to assist 614-880-2824 or jharmon@caldwellautomotive.com. Brakes are 2 hours per front or back. If you were asked for 3.5 hours you had other repairs, diag or maintenance. 2 hours is the standard charge for brakes industry wide. Again, happy to chat more but we would not charge 3.5 for a brake job and if someone here tried to do that I would make sure it does not happen again. -Justin Harmon (General Manager @ Bob Caldwell Automotive)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the feedback Sarah. Josh has narrowed in on the best way to assist customers and believe it shows through online reviews and feedback through the Chrysler surveys but the biggest accomplishment and benefit Josh has is the time he allowed himself to figure the job out. Each month he improves and proud to see the young man make a profession out of working at Caldwell. That said, appreciate you Sarah giving Josh and our company an opportunity to earn your business. Means a lot. Cheers. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear Shannon made an impression on you and appreciate you sharing the positive experience. Thank you for the opportunity to earn your business and taking the time to write. Have a great week! -Justin Harmon (General Manager)

Judd responded

Worked with Shannon who was transparent, real and got me in a great car for a great price! She wasn’t pushy at all! Super laid back and easy to work with! The car I wanted had sold before I could get there but she found me almost the same version for around the same price! 10/10 would recommend!

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Mary for taking the time to write. Thrilled to hear you were happy with the videos the sales staff sends out to all (potential) customers. It's a lot of work from the staff but endorses the value from those efforts when customers provide the feedback. Glad to hear Shannon was a good fit and although it comes to no surprise (again) the feedback is valuable. Thank you Mary for the opportunity to earn your business and hope the vehicle works out for many years. -Justin Harmon (General manager @ Bob Caldwell)

Bob Caldwell Chrysler Dodge Jeep RAM responded

...and we appreciate the feedback you are able to provide. Thank you for the 5 stars and thank you for the opportunity to earn your business! -Justin Harmon (General Manager)