Bob Caldwell Chrysler Dodge Jeep RAM

I was left with a bad taste in my mouth by Caldwell. First, when a customer comes to you with specific issues, I would not advise the technician to respond with other cosmetic issues, before even addre First, when a customer comes to you with specific issues, I would not advise the technician to respond with other cosmetic issues, before even addressing the initial concerns. First, address the customer concerns in a timely manner. Secondly, when you are given an initial quote, but given an updated quote 6 hrs later that is 5x’s the I initial quote, however the most basic details of diagnosing an issue, such as running a computer diagnostic, have not yet been performed, that leads the customer to mistrust the service department. When the proposed estimate is potentially 5x’s more than the initial estimate, that sends a red flag. Honestly, I felt a bit taken given that I don’t have an established relationship with this service department so I took my business elsewhere. I may be in the minority, but I would not recommend Caldwell to any Dodge customers. Again, the tactics felt shady and left me with a bad taste in my mouth. More

We bought a Jeep from Shannon. My husband and I really appreciated how she helped answer all of our questions and did not pressure us, nor act as if she didn’t have time to help us My husband and I really appreciated how she helped answer all of our questions and did not pressure us, nor act as if she didn’t have time to help us. She’s knowledgeable about the entire process and is a great Sales rep! Thanks Shannon for helping us through the grueling buying process of car shopping! More

Nice staff! They get ya in an get ya out. I recommend them for service They get ya in an get ya out. I recommend them for service More

Very customer focused. Their Service Department was very friendly and helpful with our repair. So glad we bought our vehicle from Bob Caldwell! Their Service Department was very friendly and helpful with our repair. So glad we bought our vehicle from Bob Caldwell! More

I don’t know the name of the guy who helped me this morning but he did a great job. Actually looking at my papers his name is Cody morning but he did a great job. Actually looking at my papers his name is Cody More

Came in for spare key, staff gave me a quick overview of what was needed and how long it would take, checked that key fob was in stock and had my in out in under 30 minutes what was needed and how long it would take, checked that key fob was in stock and had my in out in under 30 minutes More

They are customer friendly and they answered my every question and also made sure that my car was going to be in the best shape possible. question and also made sure that my car was going to be in the best shape possible. More

The salesman was a liar and now I have a vehicle with serveral issues never will purchase here are will I refer anyone serveral issues never will purchase here are will I refer anyone More