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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,369 Reviews

1888 Morse Rd

Columbus, OH

43229

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Showing 1,369 reviews

May 13, 2022

We were greeted with care and explained everything we ask about. No one was pushy and that means a lots More

by Natnat1978
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Powers
May 18, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

One of out cardinal rules is to not be pushy and really appreciate the recognition from the customers like yourself. Despite Jay's excellent run on car sales, proves you don't need to push your customers to sell vehicles. Thank you for the business and feedback. -Justin Harmon (dealer)

May 12, 2022

Had a great experience purchasing our new Pacifica! Shannon was super helpful, and even played with our son while we signed papers! Super happy with our experience and our vehicle! More

by delvecchiokristyna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Schuyler
May 18, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for noting how important it is to incorporate the whole family into the car buying experience. Keeping sons and daughters occupied during a car buying experience can be overwhelming at times and not only make it tough on mom and dad but cascade into other customer's experience. Can't teach this but happy to see the acknowledgment of Shannon's efforts. Means a lot. Thank you for the opportunity and review. -Justin Harmon (Dealer)

May 10, 2022

Shannon Schuyler was my sales person. She was excellent! The whole experience was great. Great deal and great service. I highly recommend them! 👍👍 More

by Victor.3700@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Schuyler
May 18, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thrilled to hear it and always rooting for Shannon. She has shown true poise and effort to make this job into a career and reinforcement from customers like yourself mean the world. Thank you for providing Shannon and Bob Caldwell the opportunity to earn your business! -Justin Harmon (Dealer)

April 30, 2022

Great service. Very helpful. Kept me updated on the service of my vehicle definitely will use them again More

by dogcat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
May 02, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the feedback. We have been putting intense focus into the customer service side of the mechanical facility with extra support individuals including a dedicated Express writer and Lane manager. This feedback helps us know the decision works well for the customers and ultimately our long term success. Appreciate the feedback. -Justin Harmon (Dealer)

April 30, 2022

I have always had a great experience when getting my vehicles serviced. Their service and sales teams are friendly and courteous. More

by Edward_a_hirsel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Savannah and Joe in the Service Dept
May 02, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to hear and thank you for being a Caldwell customer and taking the time to provide feedback. Means a lot. -Justin Harmon (Dealer)

April 27, 2022

My Teck was very informative and the time it took to service my car was right o the money More

by Christine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito, Greg Haemmerle, Jessica Gonzalez-Corona, Tucker Detweiler
Apr 28, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks for saying that Christine. It's our goal but a near impossible thing to coordinate daily. Luckily there is a strong support staff that I'm proud and fortunate to have here to assist. Thank you for servicing with Caldwell and thank you for the review. -Justin Harmon (Dealer)

April 27, 2022

Service representative, Cody, was very professional and helpful. The services provided by dealership were correct and timely. More

by Rwade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
Apr 28, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it Rwade. Appreciate the business and feedback! -Justin Harmon (Dealer)

April 25, 2022

Jay came in on his day off. Everyone we encountered were pleasant, offered us beverages. Most important, no one was pushy or rude. Thanks to all! More

by teresa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Powers
Apr 28, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I love it Teresa! It's one of the most important things for me to hear that Jay and the team were not pushy. Reviews like this mean a lot to everyone here at Caldwell and we very much appreciate the opportunity to earn your business! -Justin Harmon (Dealer)

April 21, 2022

good afternoon my name is Javiera del campo, a few weeks ago you contacted me about a bad review I did, I tell you that a week ago I took my car because the Airbag light was on, They charged me 347.21 for a More

by Javieradelcampo93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zak
Apr 22, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Javier, trying to find your contact information in the system to reach out and remedy this situation (or at least get details) as soon as possible. My direct contact info is justin@caldwellchrysler.com or direct line 614-880-2824. Very sorry for any inconvenience and very sorry for any inconvenience. If we did anything wrong, I promise we will make it right. -Justin Harmon (Dealer)

May 06, 2022 -

Javieradelcampo93 responded

I sent you an email two days ago and you still haven't answered me, I hope you read this and you can solve my problem, I will have to pay again to fix the same airbag light on, without you having solved me when I paid the first time, is that fair?

April 18, 2022

Very professional. Waste little time. Customer service were amazing. No doubt Bob Cadwell is of one of the best car dealership in Columbus. More

by adwoabayaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember
Apr 22, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Strong comments and a great way to wrap up the week. Appreciate you taking the time to share. -Justin Harmon (Dealer)

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