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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

Overview
Reviews
Vehicles
4.6
1,388 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,388 reviews

May 20, 2022

Set up appt online keeps informed throughout and gets you in and out timely manner More

by Therock12096721
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Savannah marcum
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May 23, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear the appointment scheduler was a handy benefit to you. We are putting pressure on our vendors for some additional advancement and understand that we should be seeing some new features coming soon. Thank you for the business and hopping on Dealerrater. -Justin Harmon (Dealer)

May 20, 2022

We recently purchased a Jeep Wrangler from Bob Caldwell Automotive, and the experience was simply awesome. The team was professional, knowledgeable and welcoming. We’ve purchased a few vehicles from Bob More

by tom.issler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Bond, Isreal Spear
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May 23, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great review Tom and thank you not only for this purchase but your years of business. Means a bunch for us competing against dealers 10 times our size. Our goal is to bring relationship and personality back into business. It has appeared to be a bit of a lost art over the last couple years. Enjoy your new Jeep and let us know if there is anything we can do in the future. Cheers! -Justin Harmon (Dealer)

May 20, 2022

I was treated the I hope all customers are treated so I didn’t think I was above that. More

by Bellgahanna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miller
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May 23, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you very much for the service business and taking the time to review. -Justin Harmon (General Manager)

May 20, 2022

Everyone was super nice and helpful I now have a beautiful new Jeep! Thank you More

by Victoria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Ledenko, Shannon Schuyler
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May 23, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Victoria. Great time of the year to get a new vehicle, especially a Jeep! Happy to hear the staff was courteous and appreciate the feedback! -Justin Harmon (Dealer)

May 19, 2022

Always courteous, never pushy. They listen to your needs and make it as easy as possible to fill them. More

by Janelanigan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Ledenko, Shannon Schuyler
Report | Print
May 23, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, common (and frankly ridiculous) error for folks to not write down and ensure the customers are heard and the concerns/ needs are at minimum addressed, ideally honored. Happy to hear Patrick and Shannon were receptive and found the vehicle that met your needs. Thank you Jane for your business and feedback! -Justin Harmon (Dealer)

May 18, 2022

They were friendly and polite. I would recommend my family and friends. And I will be returning at a later date. Thanks More

by Belinda Custer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Savannah Marcum
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May 17, 2022

The staff are always very pleasant and the service is excellent. We always get our oil changes at Bob Caldwell More

by mjbelkofer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Fenstemaker
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May 18, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Love to hear it and thank you for the continuous loyalty. Please make sure to take advantage of our oil change packages if you are loyal to Bob Caldwell. It will save you substantial money and keep you on the scheduled maintenance. The rumor that changing oil on the vehicle is the most importance maintenance you can do is true! Thank you for the business and review! -Justin Harmon (Dealer and General Manager)

May 16, 2022

Feel service communication was Poor and told different stories on part issues. Poor service advisor. More

by Pepper24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robbie service advisor
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May 18, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry to see this and one of our primary reasons for hiring an additional service manager and dedicated express advisor in the last couple weeks. We will continue to monitor progress and promise to correct issues like this. If there is anything I can assist in the meantime I can be reached at 614-880-2824 or jharmon@caldwellautomotive.com. Thank you for the feedback and apologize for the experience. -Justin Harmon (Dealer and General Manager)

May 14, 2022

Great it was simple and easy and fast very friendly people and service I would recommend More

by Chrisppdoc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe Buentello
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May 18, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always love seeing Abe hit the 5 star list. An unsung hero Abe consistently has high customer satisfaction scores and solid online reviews. Never can have too many but clearly he is dialed in on the process. Thank you for taking the time to review and giving Abe a shot to sell a car. -Justin Harmon (Dealer)

May 13, 2022

We were greeted with care and explained everything we ask about. No one was pushy and that means a lots More

by Natnat1978
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Powers
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May 18, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

One of out cardinal rules is to not be pushy and really appreciate the recognition from the customers like yourself. Despite Jay's excellent run on car sales, proves you don't need to push your customers to sell vehicles. Thank you for the business and feedback. -Justin Harmon (dealer)

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