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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,369 Reviews

1888 Morse Rd

Columbus, OH

43229

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Showing 1,369 reviews

February 17, 2022

They were very helpful and got me in to fix my truck as soon as possible. Robbie kept me up-to-date on what was going on with my truck and when is should be done. More

by Sharita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie
Feb 24, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Happy to hear this Sharita and glad you were satisfied with Rob's effort. Hope we were able to earn the chance to see you again and appreciate your business and review! -Justin Harmon (Dealer)

February 16, 2022

Smooth check in of vehicle, comfortable waiting room, communicate thru text until my vehicle is ready More

by Tina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie/service dept
Feb 24, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate you taking the time Tina. Charlie is high energy, professional and great with the communication but means more to hear this from you. Appreciate your business! -Justin Harmon (Dealer)

February 15, 2022

Zak asked a lot of questions to fully understand the problems with my vehicle.He kept me well informed of its status. The service technician diagnosed the problem, quickly corrected it and car was ready More

by duplain45069
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zak Carrabine
Feb 16, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it! Zack continues to get better each day and always good to hear he was asking questions. Many of those questions go nowhere but the chance that the technician gets hung up, they come in very handy and help everyone's efficiency. Appreciate the business and taking the time to write! -Justin Harmon (Dealer)

February 12, 2022

Isreal, Dino, Matt and Jeff were all great to work with. I did have a small issue with a tire leaking air. When I took the car back to them they got it into the service area right away and corrected the pro More

by Hustlin Honey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isreal Spears 5/5 stars, Dino Westerfield
Feb 16, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear that they were able to assist on the sales and service side. Sorry to hear that the air was low and hope that you are not still having issues. If so, please let us know so we can take care of it. Thank you for the business and review! -Justin Harmon (Dealer)

February 03, 2022

poor customer service, lazy. have had my car there 7 times for the same water leak issue that they cant seem to fix. only good thing is the service manager who helps me throughout this issue More

by jeep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zak
Feb 05, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very sorry to hear this and absolutely would be happy to get involved if you are willing to give me a shot? (614) 880-2824 or justin@caldwellchrysler.com. I was involved with another water issue in which the customer ended up happy and in lieu of getting into the details, I'd like to review and see what options I can assist with. Clearly 7 times is way past too many. Let me know. -Justin Harmon (Dealer)

February 01, 2022

I went for an oil change and tire rotation during peak hours and waited no longer than an hour. The experience was pleasant. More

by Ariam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon
Feb 05, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it Ariam. It's the death for dealers to make sure although we should not be the fastest, can't be slow. 1 hour is reasonable expectation for management assuming the vehicle is inspected and fixed properly. Thank you Ariam for the business and feedback! -Justin Harmon (Dealer)

January 31, 2022

My experience with Dino in sales/leasing was flawless! I will definitely work with him next time I need a new vehicle! More

by slbruns
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky, Dino Westerfield
Jan 31, 2022 -

slbruns responded

Dino was very knowledgeable and professional. He took the time to show me a few things on my vehicle that I was not familiar with.!

Feb 01, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Happy to hear everything went smooth and thank you very much for allowing Caldwell (and Dino) the opportunity to earn your business and the great review! -Justin Harmon (Dealer)

January 31, 2022

The service department was very disappointing. The man who took my car in for service did write the ticket up for oil change and tire rotation. When I went to the cashier I discovered this. I had never ha More

by slbruns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
Jan 31, 2022 -

slbruns responded

I plan to return for my next auto lease or purchase to this dealership.

Jan 31, 2022 -

slbruns responded

I will definitely ask to work with Dino when I return.

Feb 01, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very sorry to hear that there was a miscommunication in the service drive. I'm happy to comp you a free rotation for your troubles to make up for the mistake. Silver lining excited to hear Dino is your go to guy for sales. Call me anytime I can assist with the rotation (614-880-2824 or justin@caldwellchrysler.com) Thank you for your business and feedback. -Justin Harmon (Dealer)

January 29, 2022

Good fast service Dino does everything possible to make your time there easy great guy to deal with straight forward and honest More

by laneduffy4857
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
Feb 01, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Here it often but never too much. Happy to hear Dino represented the company well and more excited to hear that you enjoyed the experience. Thank you for your business and review! -Justin Harmon (Dealer)

January 29, 2022

Dino is a great salesman, he did everything possible for us ! Left with my dream jeep More

by Mariahrexroad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
Feb 01, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Love to hear it Maria. Hopefully you can dodge the remaining Winter storms and truly get to enjoy what the Jeep has to offer in the Spring time......not to say this is not a great vehicle during inclemate conditions. Appreciate the business and review! -Justin Harmon (Dealer)

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