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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,369 Reviews

1888 Morse Rd

Columbus, OH

43229

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Showing 1,369 reviews

November 16, 2021

Dealer experience was excellent. Chris Day was very helpful, went out of his way to respond to our needs and inquiries. Would recommend him to anyone looking for a new or used vehicle. More

by pjpoodie
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Day
Nov 26, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

We have seen a good deal of Chris Day compliments and love seeing them. Appreciate the business and review! -Justin Harmon (Dealer)

November 12, 2021

Great customer experience. All of my concerns were addressed and expected time frames were made clear as well as next steps. I hesitated between rating 4 or 5 stars, as I did not receive the vehicl More

by brian.m.brewer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie
Nov 26, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the comments Brian. Huge issue for me that customers are not receiving the multi-point. Even if there are no recommendations, it's essential to communicate this with all customers. Thank you for the feedback! -Justin Harmon (Dealer)

November 08, 2021

I absolutely love your service department. Cody is very knowledgeable and took the time to explain everything and answer all my questions. I give 100% customer satisfactory. More

by Carolyn Moghrabi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody/ service dept
Nov 26, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Happy to hear that Carolyn. Cody has been stepping up for the last couple months and thrilled to hear customers feedback that supports the efforts. Have a great weekend and thank you for the business and taking the time to write! -Justin Harmon (Dealer)

November 03, 2021

Quick service. Charles was helpful and kept me informed via text. Very nice job Thanks More

by Michael.riley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles. Cleaning staff thanked me for coming. In
Nov 08, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very glad to see this. Express Lane is very important to us at Bob Caldwell and the feedback is well received good, bad or indifferent. These are the types of customers we are unaware of the customer's satisfaction and reviews like this Michael allow us the information to manage. Thanks you for the business and review! -Justin Harmon (Dealer)

November 03, 2021

Excellent experience! I will definitely be back in the future. I got an oil change and it was done quickly. The lady I talked to was very nice. More

by Corey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Long
Nov 08, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Perfect, thank you Corey. Happy to have Robert as part of the team and good to hear he is representing the company well. -Justin Harmon (Dealer)

November 02, 2021

The young man who waited on me was pleasant and explained everything to me. He was patient and answered all my questions. More

by Irene
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Darrough, Dino Westerfield
Nov 08, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Irene and happy to hear Dino was easy to work with. Hope you found the time worth while. -Justin Harmon (Dealer)

October 31, 2021

Worked with Jay Powers on my recent purchase and he was a pleasure to work with, very knowledgeable and professional. A great asset to the company. More

by dcDarin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Powers
Nov 01, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Agreed! Takes a lot of courage to jump industries but with Jay's effort and determination his chance of failure is virtually impossible. Happy to hear his customer's feel the same. Thank you for your business and taking the time to leave a review. -Justin Harmon (Dealer)

October 31, 2021

5th time we have purchased here. Everyone is very professional. Very nice. Thank you. We have a dream car More

by Amandajayne3030
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito, Jason Lawson, Cindy King, Dino Westerfield, Greg Haemmerle, John Bang, Maria Vergara, Steve Guendert, Jessica Gonzalez-Corona, Jorge Vergara
Nov 01, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the kind words! Looks like there was an army involved based on the number of sales reps tagged, ha! Appreciate the opportunity to earn your business! -Justin Harmon (Dealer)

October 30, 2021

Dino & the rest of the staff always make it an process and transition when buying a car. More

by Jordanrudd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
Nov 01, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear your experiences have all been smooth and glad to hear Dino was able to quarterback. Thank you for the business and review! -Justin Harmon (Dealer)

October 28, 2021

I just did some work with Xavier! He was real good!! He made my visit go as smoothly as possible, follow up calls were made and questions answered right away!! Then Charlie Handled the service part, and he More

by Gailenb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Oct 28, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always excited to hear that Sales and service were both able to get the job done well! Glad to hear everything went smooth. Thank you for the business and taking the time to leave the review! -Justin Harmon (Dealer)

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