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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

4.6
1,369 Reviews

1888 Morse Rd

Columbus, OH

43229

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Showing 1,369 reviews

September 01, 2021

Extremely disappointed with Service department- had a scheduled appointment, dropped of vehicle at 9am and rented a car for the day. Called at 3pm and they hadn’t started work and didn’t know if they’d More

by Jkarnap12
Customer Service
Recommend Dealer
No
Employees Worked With
Anthony
Sep 04, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Hate to hear it but appreciate the constructive criticism. Fact of the matter is we are not overly busy but have been hit hard with high level of driveability work which requires certain techs to diag and correct. Normally, next day review and repair is average for industry standard and recently just hit harder than normal. Nonetheless, no excuses and we will review in the next Service meeting. Thank you for the opportunity and review. -Justin Harmon (Dealer)

August 28, 2021

Stopped in just looking around And looking at prices.. Did not know if I wanted to buy a car.. Gentleman Walked up and asked if I had any questions about the vehicles. And I was not rushed and was very w More

by Big Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tucker Detweiler
Sep 01, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Big Mike! Happy to hear the experience went well with Tucker. We have a nice percentage of younger sales professionals on the floor and thrilled to see that all of them including Tucker are viewed as courteous and viewed well from the customer perspective. Congrats on your Charger Mike and here to assist you as needed. -Justin Harmon (Dealer)

August 25, 2021

They worked on ma dodge but the noise coming out it very annoying. They rarely have you speak to mechanic who fixed the car-sad More

by Petclay
Recommend Dealer
No
Employees Worked With
Jackson in Services
Aug 28, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

We are always more than willing to have a tech speak with the customer. This does not happen often but with intermittent concerns or comebacks or generally odd issues we encourage the tech and customer speak so that there is nothing lost in translation. That said the advisors job is to make sure everything is verbalized in a manner that is understandable for the customer. The advisor serves the purpose to communicate throughout the time the vehicle is hear, work with third party companies and coordinate repairs with parts department. Finally they must make sure all documentation and paperwork is perfected for the benefit of parties involved. Seemingly simple it becomes a difficult job when you have 20-30 customers at any given time and rarely is each repair simple. The advisor allows the tech that time to be spent with their best skill set which is repairing the vehicle. If there is anything that is still a concern on your vehicle, I would be happy to setup an appointment and if the tech needs to be involved, we can make that happen too. Sorry to hear your last visit did not meet your expectations and here to pick up and loose strings. Thank you for the opportunity. -Justin Harmon (Dealer)

August 18, 2021

My name is Annette m salad I’m very satisfied with the service department for the way they have treated me. They always have being very respectful and courteous with me. I thank Joe Miller and the persona More

by Salasannettem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miller
Aug 21, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Joe has been responsible for many happy customers and every month sets the bar for customer satisfaction. I very much appreciate your reinforcement and motivation to continue to make an effort. Thank you for your business Annette! -Justin Harmon (Dealer)

August 17, 2021

Exelent cervice and friendly i recomended.reasonable Exelent cervice and friendly i recomended. reasonable prices I recomended. they help you and attend you fast More

by j.romero2415
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary
Aug 21, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very happy to hear your visit went smooth. Appreciate your business and taking the time review. -Justin Harmon (Dealer)

August 09, 2021

The service tech was amazing and honest. My last experience was not good. And I wasn't going to ever bring my Jeep back to Bob Caldwell. However I do believe in 2nd chances and I'm glad I did. This More

by Danad2222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None was listed
Aug 14, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for giving us another shot! We can never claim we are perfect, (and a lot of the reason I like to respond to all reviews), but thrilled to hear 2nd go around went well, appreciate the review and business! -Justin Harmon (Dealer)

August 07, 2021

Jay was one of the top car salesman that I have dealt with. ( and I have bought plenty of cars ) very knowledgeable, polite, and no pressure. I wish that this dealership was closer to home I would buy fr More

by jpstevens4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay powers
Aug 14, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you. With only 1 full month in the business makes your review that much more impactful. Thank you for your kind words and opportunity to earn your business! -Justin Harmon (Dealer)

August 05, 2021

Excellent all around. Patrick L. was very helpful and I did not feel pressured. My questions were answered and I felt comfortable at the dealership with all that I interacted with from sales, sales manager More

by k1zzy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Ledenko
Aug 07, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for sharing! Patrick continues to execute and stay focused. From day 1 he has been courteous to employees and customers and continues to grow his experience and skill set. Thank you for providing Patrick and Bob Caldwell the opportunity to earn your business and thank you for taking the time to write! -Justin Harmon (Dealer)

July 31, 2021

Great car buying experience. I can’t thank you enough! Our sales rep Greg Haemmerle & sales manager Mike Cooper were both outright excellent to deal with. They made it From start to finish...The BEST! The More

by Grichards
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Haemmerle
Aug 03, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Awesome review Greg and really appreciate you taking the time to write. Can't tell you how much these mean to me personally as day to day is typically riddled with issues, nice to know what's not seen is what is working well. Thank you for providing us the opportunity to earn your business and writing the review! -Justin Harmon (Dealer)

July 27, 2021

Purpose of Visit: Recommended Interval Inspection and Maintenance Customer Service rec’d from Service Dept./Advisor(s) and Dealership Associates: Professional, Courteous, Knowledgeable, Informative, More

by Jeepster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall Service Advisor’s name
Jul 30, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the business and feedback. I'm very proud of the team in service and appreciate the comments from customers as yourself! -Justin Harmon (Dealer)

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