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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

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Employees
Reviews
Vehicles
4.7
1,491 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,491 reviews

May 16, 2022

Feel service communication was Poor and told different stories on part issues. Poor service advisor. More

by Pepper24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robbie service advisor
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May 18, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry to see this and one of our primary reasons for hiring an additional service manager and dedicated express advisor in the last couple weeks. We will continue to monitor progress and promise to correct issues like this. If there is anything I can assist in the meantime I can be reached at 614-880-2824 or jharmon@caldwellautomotive.com. Thank you for the feedback and apologize for the experience. -Justin Harmon (Dealer and General Manager)

May 14, 2022

Great it was simple and easy and fast very friendly people and service I would recommend More

by Chrisppdoc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abe Buentello
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May 18, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always love seeing Abe hit the 5 star list. An unsung hero Abe consistently has high customer satisfaction scores and solid online reviews. Never can have too many but clearly he is dialed in on the process. Thank you for taking the time to review and giving Abe a shot to sell a car. -Justin Harmon (Dealer)

May 13, 2022

We were greeted with care and explained everything we ask about. No one was pushy and that means a lots More

by Natnat1978
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Powers
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May 18, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

One of out cardinal rules is to not be pushy and really appreciate the recognition from the customers like yourself. Despite Jay's excellent run on car sales, proves you don't need to push your customers to sell vehicles. Thank you for the business and feedback. -Justin Harmon (dealer)

May 12, 2022

Had a great experience purchasing our new Pacifica! Shannon was super helpful, and even played with our son while we signed papers! Super happy with our experience and our vehicle! More

by delvecchiokristyna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Schuyler
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May 18, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for noting how important it is to incorporate the whole family into the car buying experience. Keeping sons and daughters occupied during a car buying experience can be overwhelming at times and not only make it tough on mom and dad but cascade into other customer's experience. Can't teach this but happy to see the acknowledgment of Shannon's efforts. Means a lot. Thank you for the opportunity and review. -Justin Harmon (Dealer)

May 10, 2022

Shannon Schuyler was my sales person. She was excellent! The whole experience was great. Great deal and great service. I highly recommend them! 👍👍 More

by Victor.3700@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Schuyler
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May 18, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thrilled to hear it and always rooting for Shannon. She has shown true poise and effort to make this job into a career and reinforcement from customers like yourself mean the world. Thank you for providing Shannon and Bob Caldwell the opportunity to earn your business! -Justin Harmon (Dealer)

April 30, 2022

I have always had a great experience when getting my vehicles serviced. Their service and sales teams are friendly and courteous. More

by Edward_a_hirsel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Savannah and Joe in the Service Dept
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May 02, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to hear and thank you for being a Caldwell customer and taking the time to provide feedback. Means a lot. -Justin Harmon (Dealer)

April 30, 2022

Great service. Very helpful. Kept me updated on the service of my vehicle definitely will use them again More

by dogcat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
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May 02, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the feedback. We have been putting intense focus into the customer service side of the mechanical facility with extra support individuals including a dedicated Express writer and Lane manager. This feedback helps us know the decision works well for the customers and ultimately our long term success. Appreciate the feedback. -Justin Harmon (Dealer)

April 27, 2022

Service representative, Cody, was very professional and helpful. The services provided by dealership were correct and timely. More

by Rwade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody
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Apr 28, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it Rwade. Appreciate the business and feedback! -Justin Harmon (Dealer)

April 27, 2022

My Teck was very informative and the time it took to service my car was right o the money More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito, Greg Haemmerle, Jessica Gonzalez-Corona, Tucker Detweiler
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Apr 28, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks for saying that Christine. It's our goal but a near impossible thing to coordinate daily. Luckily there is a strong support staff that I'm proud and fortunate to have here to assist. Thank you for servicing with Caldwell and thank you for the review. -Justin Harmon (Dealer)

April 25, 2022

Jay came in on his day off. Everyone we encountered were pleasant, offered us beverages. Most important, no one was pushy or rude. Thanks to all! More

by teresa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Powers
Report | Print
Apr 28, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I love it Teresa! It's one of the most important things for me to hear that Jay and the team were not pushy. Reviews like this mean a lot to everyone here at Caldwell and we very much appreciate the opportunity to earn your business! -Justin Harmon (Dealer)

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