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Bob Caldwell Chrysler Dodge Jeep RAM

Columbus, OH

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Reviews
Vehicles
4.6
1,385 Reviews
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1888 Morse Rd

Columbus, OH

43229

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Showing 1,385 reviews

March 11, 2021

This is my second time working with this dealership, and each visit has exceeded prior expectations. I’m grateful to have my new Grand Cherokee driving off their lot, and look forward to any future needs More

by brittparker3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy King
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Mar 13, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thats great! Cindy sets the tone on the showroom for customers and employees and thankful to have her as part of the team! Thank you for the continuous support for our company and sharing with the world. -Justin Harmon (GM)

March 10, 2021

I purchased my vehicle and just had my first oil change at Bob Caldwell Chrysler Jeep. I have had excellent service! They were quick and polite. I recommend this dealership for your Jeep needs! More

by julsireland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Guendert
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Mar 13, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Yes!! One of the most vital heartbeats of the dealership that gets thrown to the way side and botched is the "Almighty Oil Change". Despite the pricing fluctuations, it's not a profit center and hence the lack of attention the oil change receives but it's a loyalty thing. If a dealer can't perfect the oil change, (usually rotation), and a multi-point inspection in a realistic time frame, customer has no reason to comeback. Long winded response to your review but makes the review that much more important to me. Thank you for the business and review. -Justin Harmon (GM)

March 09, 2021

Wish they did not have their TV set to Fox News. That is an absolute insult to fair minded people and reflects poorly on Caldwell. More

by farmbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe in Service
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Mar 13, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ha, sorry you were offended about the station the tv is on. We leave the remote in the customer lounge so this must have been the channel the last customer left it on. If you are looking for a corporate statement from Caldwell....."we prefer no news channels" ha! Realistically we have basic cable and remote available for any customer to choose what you prefer to watch. Nonetheless apologize and hope the rest the experience went well. Thanks. -Justin Harmon (GM)

Mar 13, 2021 -

farmbo responded

Thanks for the response. When I arrived for service at 8:00 the TV was tuned to Fox News and the volume was turned up in the unoccupied waiting room.. I was unable to change channels but that could be My Bad due to the unfamiliar remote. I'm glad Caldwell is sensitive to the fact that Fox News is toxic to probably a majority of customers in Central Ohio. It's bad for business. With all the competition in the new car market, it would a deal breaker for me to support a dealership that promoted Fox news, so thanks for clarifying that it is not Caldwell policy. A "no news channel" is fine by me. Best, Tony Logan Caldwell buyer since 2005

March 02, 2021

You guys were super fast getting my car back to me!! Thank You so much! Very happy with the out come! 5 stars for you More

by kischareinier68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Miller
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Mar 02, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always the goal and happy to hear this visit the goal was met. Thank you for the business and review! -Justin H (GM)

February 27, 2021

Excellent dealership, very clean and friendly. Dino was perfect to work with. Would definitely recommend this dealer to anyone. Will be back in the future. Thank you. More

by sparsons
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
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Mar 02, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the kind words. Dino had a great month and squeaked out sales person of the month so proud of his accomplishments and the added bonus is customers like you are satisfied as well. Appreciate the opportunity to earn your business and review. -Justin H (GM)

February 18, 2021

My engine light came on and I knew I was past due for an oil change. Due to COVID-19 we are not driving as much as usual. The battery was not being charged. Service was completed in a timely manner. More

by MikeA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brook Wilson
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Feb 19, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the constructive feedback and rating. It's wild the difference in driving habits 2019 vs 2020 and we have seen quite a few problems with vehicles sitting. Glad to hear Brooke was able to make the problem as painless as possible. Please let us know how we can be of service in the future and thank you for the business. -Justin H (GM)

February 15, 2021

Amazing service and Outstanding customer service. Informed me step by step with concerning issues. Brooke was amazing along my journey there. Ty will be back More

by Fields.bj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brooke in service dept
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Feb 19, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it. Thrilled with Brooke and she has been a tremendous help to the dealership in multiple forms. Thank you for the business and taking the time to leave a review. -Justin H (GM)

February 13, 2021

Xavier was great to work with! Very patient and took his time to make sure everything went smoothly. Will definitely send our friends looking for a new vehicle More

by acomommy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
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Feb 19, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Happy to hear everything went well for you. Patience is a critical role in sales and thrilled to hear it has been recognized. Thank you for the review and the business. -Justin H (GM)

February 13, 2021

Absolutely best customer service in town! Everyone was extremely friendly and professional. Would definitely recommend to all our family in friends that are in the market for anew or used car More

by Megan C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cindy King
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Feb 19, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Megan. Been a tough month for these sales folks with Covid and weather so really a great thing to hear that everyone was happy and willing to assist. Enjoy your new vehicle! -Justin H (GM)

February 10, 2021

Very helpful. I didn't feel pressured into buying anything I wasn't ready for. Jason even warned me before I said anything to not check for loans before I find the car I wanted. I mentioned I was new More

by Kyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy Head, Xavier Esposito, Cortney Hunter, Randy Landrum, Pat Stokes
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Feb 12, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Kyle. Jason has more experience than most on any showroom floor and still treats everyone the same as he would like to be treated which we very much appreciate. Happy to hear everything went smooth and pressure is a big no no here. We know there are deals lost because of it but pressure is no good for anyone involved and no one needs additional stress (especially these days). Thanks Kyle for giving us a shot and thanks for taking the time to leave the review. -Justin H (GM)

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