Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Communication is not their forte. I thought my car would be ready the next day; instead, it took 4. All they had to do was tell me, but they never called to advise me. I thought my car would be ready the next day; instead, it took 4. All they had to do was tell me, but they never called to advise me. More

I really appreciate the great and speedy service that Bob Caldwell provides. Thank you again see you soon! Caldwell provides. Thank you again see you soon! More

I always take my car to the dealer and I always deal witk Kevin. He is always professional, respectful and knowledgeabl. He answers all my questions and if he doesn't know the answer he always takes the tim Kevin. He is always professional, respectful and knowledgeabl. He answers all my questions and if he doesn't know the answer he always takes the time to find out. I've had my car for 7 years now and I never take it anywhere else even if I just need air in my tires, there the best and I will always deal with Kevin unless he happens not to work for them anymore. More

I had a very good experience with Bob Caldwell. I took my jeep to get serviced and it took them less than the time that was quoted to. I really appreciate how they handled my vehicle. I had a very I took my jeep to get serviced and it took them less than the time that was quoted to. I really appreciate how they handled my vehicle. I had a very good service person. Her name is Lizvet and she was very thorough and helpful with my questions and concerns. Thank you again for all that you do! More

The work took longer than estimated due to one of the technicians being out. More communication would be better through the process. Would be great if they gave my jeep a wash before I picked it up. Did technicians being out. More communication would be better through the process. Would be great if they gave my jeep a wash before I picked it up. Did give me $50 off my service for my inconvenience More

The service staff was efficient and friendly. The work that was done on my car was good and the price reasonable. The waiting room was comfortable. The work that was done on my car was good and the price reasonable. The waiting room was comfortable. More

Phenomenal customer service and value. Highly recommend their business for any services needed in the future Highly recommend their business for any services needed in the future More

I had a appointment on the 2nd of January for an recall, and was told I could wait on my car or drop it off. I dropped my 2014 Jeep Cherokee off on the night of January 1st so my car would be there first th and was told I could wait on my car or drop it off. I dropped my 2014 Jeep Cherokee off on the night of January 1st so my car would be there first thing on the morning of the 2nd. I never received an call all day and called them around 6pm to find out they didn't get to my car and it would be the following day the 3rd as far as getting my car back. I never received a call on the 3rd about my car either and winded up having to call them and ask what's the problem is and why can't anyone reach out to me why I'm not getting my car fixed when I had an appointment. I was giving the run around about only certain macanichs fix that particular recall when I calked them at the end of the second day. I let them know thats fine but I would think they knew that when I made the appointment. I then mentioned that at least I should of been kept in the loop. I felt that I have been offere an loaner car for the inconvenience. I feel they didn't care if it was an hardship on me or not. More

I’ve been coming here since I purchased my vehicle. They handle all my request promptly and to my standards. Thanks and see you in about 6 months. They handle all my request promptly and to my standards. Thanks and see you in about 6 months. More

Had an appt. . They did not get any work done the day of appt. No phone call to tell me it would not get done. Was told check in is when I get put in the cue. So . They did not get any work done the day of appt. No phone call to tell me it would not get done. Was told check in is when I get put in the cue. So what your really telling me is your "appointments" are really a number you get and you have to stand and wait in line for them to call your number. Had my car a second day. Called at the end of my work day to check on status, my car still had not been touched. Told them not to bother and would be picking up my keys. While waiting for my keys I got hear how the strike was to blame for their back up. I understand unavailable parts have caused issues for them. My car did not need any parts. And my bigger issue was the lack of communication from a service oriented establishment. In my job if our customer is not going to get their product when they are expecting it we call them ahead of time and let them know. More