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Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Columbus, OH

4.1
391 Reviews

391 Reviews of Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

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January 09, 2024

I love Bob Caldwell, they treat me rite every time I come in for service More

by deephan1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Deephan for endorsing Kevin's efforts and thrilled to hear this is consistent with prior visits. Hope this reply finds you well! -Justin Harmon (General Manager)

January 09, 2024

Great customer service Workers done pretty quick. Mechanic was very knowledgeable. Great prices would recommend two friends and family also great inventory on cars. More

by jjhumphries34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks JJ for taking the time to review. Glad to hear the folks you worked with, were able to make the visit worth your while. Have great start to the New Year! -Justin Harmon (General Manager)

January 09, 2024

Dealership ended up needing my car longer than originally scheduled to perform services and as a result, they requested to come and pick my rental while i was out of town and drop my car off at my house (inf More

by jordcrof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendy Swartz
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, if the vehicle was simply dropped off with items in the vehicle I could understand why the staff would be surprised but when we pick up a vehicle or have a vehicle returned the process is to check the exterior and interior to ensure it's clean, FREE OF CUSTOMERS BELONGINGS, and no damage. Pretty standard and apologize that this was not done correctly. If there is anything that I can assist with my direct information 614-880-2824 or justin@caldwellchrysler.com. Happy to help and I appreciate the feedback. -Justin Harmon (General Manager)

January 08, 2024

C.S. was 2nd to none. Logan / Cory Amazing ambassadors of the dealership. So impressed. More

by Jimcain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew in Parts and worked w/ local mechanic to find hard to find part. Did a great job and worked w/ Logan and Cory throughout the schedule, Cody Mudd-Curtis, Logan Horn
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Means a lot to the crew met/ exceeded your expectations Jim. Proves that both after 5 years Cody and Logan are able to get the job dome right. Thank you Jim for the business and review! -Justin Harmon (General Manager)

Jan 10, 2024 -

Jimcain responded

Thank you again. What was a very frustrating mechanical issue was handled with kid-gloves and quickly resolved - OVER THE HOLIDAYS. With much appreciation - Jim

January 05, 2024

The service rep Coady was very professional and the work was done as estimated and explained to me by the mechanic Todd. I would definitely recommend service work to others here. More

by marvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Parker, Cody Mudd-Curtis
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for highlighting not only the advisor, but the technicians efforts to get your vehicle back in peak condition. Marvin we appreciate your business and your review! -Justin Harmon (General Manager)

January 05, 2024

Great service. Very slow. Took an hour and 45 minutes to do an oil change. More

by Ftgraves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very sorry for the wait time and I would be happy to offer you a free oil change for your wait. I can be reached at 614-880-2824 or justin@caldwellchrysler.com to get you your coupon. Thank you for the business and the feedback. -Justin Harmon (General Manager)

January 04, 2024

Because of the time restraints, I was not able to get serviced. I sat there from 1:30 pm just to find out at 4:00 they were just getting ready to start on my car. When I arrived they told me it would t More

by Zi
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get the person’s name
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

First I would like to apologize. From time to time, we are overwhelmed with traffic but to give false etas is not appropriate and sorry that your time was respected. That said, I would be happy to assist any future visits or discuss your latest in more detail. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. We will discuss your concern with the team and we also have a new manager that started this Monday, so we will insure this is not an issue moving forward. Thank you for the feedback and the business. -Justin Harmon (General Manager)

January 03, 2024

Great Service, but I had to wait for 1 hour before my car was taken for service and that should not happen More

by Amer Dahche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Amer, I certainly apologize for the wait and something we constantly discuss. The factory requires us to be "First come, First serve" on the express lane however this process lends itself to these types of results which is clearly not ideal. Thank you Amer for the feedback and your review inspires me to reopen the conversation with management. Hope the New Year is finding you well and thank you for your business! -Justin Harmon (General Manager)

January 03, 2024

I like this dealership because they take care of my truck, without taking advantage of me or the situation. I took it in for a transmission warning and it had nothing to do with the transmission. I kno More

by ALE4CBJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

This are the stories we look for as a general manager and proud of Wendy and the team doing the right thing. Glad to hear you can use that cash for something else more necessary, maybe even fun. Thank you for the review and your business! -Justin Harmon

January 03, 2024

I've used Bob Caldwell for my jeep service needs for over 10 years. I have always been satisfied with how I was treated, the quality of the work, and the timely manner they have serviced my vehicles in. More

by bobsi2203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Jan 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That means a lot to hear the quality of each visit has been consistent and satisfactory. It's more important than ever to take care of customers and obviously the end result is return business and kind reviews like your Bob. Thank you for choosing Caldwell for your vehicle needs and thank you for taking the time to leave a review! -Justin Harmon (General Manager)

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