Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Always efficient with my time and very courteous. Waiting room amenities leave a bit to be desired. Waiting room amenities leave a bit to be desired. More

All around good people that I deal with. CODY is great and good to follow up with me. CODY is great and good to follow up with me. More

I took my car in on 12/18 at 12 pm for a scheduled appointment for coolant smell in car. Was told that that I was placed in a queue. Waited until almost closing time and tried to call to get a status. appointment for coolant smell in car. Was told that that I was placed in a queue. Waited until almost closing time and tried to call to get a status. Took 6 unanswered calls to finally find out they never looked at my car and it would be tomorrow before they could. On 12/19, my car was finally looked at, but service advisor had no idea what they did. Talked to shop foreman and was told they couldn't find a leak with pressure testing so it seemed like that was all they were going to do. Finally got to where he would drive car in the morning and would call with update. On 12/20 I received no calls and had to call service 18 times with no answer before finally getting someone to check status, but by the time I was able to talk to service, the shop foreman was gone and no info on problem. On 12/21 I called 6 unanswered times before finally getting status that heater core was leaking and that shop foreman forgot to follow up and let me know what the problem was. Got pricing and a estimate on time for repairs. Was told possibly 12/22 but more than likely 12/26. I received no calls on 12/26. I called 12/27 and was told the shop was waiting on a couple of parts and now it might take until 12/28 until car was finished. My car was finally finished on 12/27. Luckily, I was on vacation and could go without my car, although I was constantly being pushed to use a rental car supplied by the dealer which would be charged back to warranty. During the whole time I asked multiple times to talk with the service manager. I was able to talk to her on 12/19 but requested multiple other times to talk to her, only to be told she was in a meeting, away from her desk or had left for the day. Each time I was told that a note was left for her to call me. I never received a call from the service manager. Overall, probably the worst communication of any business I have dealt with, with the excuse being they were short on staff so that's why they didn't call or answer phones and why it took so long to even look at my car. If you make an appointment, you expect to have that slot, not be put in a queue and wait 2 days before the car is looked at. Service did great on fast lane oil changes, but not sure I would go back again for anything else More

They fixed several problems with my car, thank you. The problem was that they gave me an appointment for Monday and when the staff arrived they told me that I had to leave the car until Tuesday and it The problem was that they gave me an appointment for Monday and when the staff arrived they told me that I had to leave the car until Tuesday and it turned out that the car was delivered to me on Saturday, I had a lot of problems that week getting to work, but I am Be aware that this is a free service and will have its organizational problems. More

Friendly staff. Service seems to be thorough and done with quality. Check in process could be a little more streamlined. Service seems to be thorough and done with quality. Check in process could be a little more streamlined. More

Friendly and attentive staff. Fast service. They kept me updated throughout the day. Got it all done in a day. Fast service. They kept me updated throughout the day. Got it all done in a day. More

Well organized service department with an excellent waiting area that made waiting on my repair a breeze. Thanks! waiting area that made waiting on my repair a breeze. Thanks! More

The service department is professional, courteous and do quality work. They also don’t try to sneak in service that is not needed. I am pleased with their service. quality work. They also don’t try to sneak in service that is not needed. I am pleased with their service. More

Efficient and timely service, staff are helpful and courteous, excellent communication. Great experience, as always! courteous, excellent communication. Great experience, as always! More

They are very fast and efficient with providing quality service with every visit I make there. service with every visit I make there. More