Back

Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Columbus, OH

4.1
391 Reviews

391 Reviews of Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Sort by
December 02, 2023

Lost my keys and paperwork. Was there a half an hour before they finally found the keys. But with no paperwork, who knows what work was done. Very disappointing. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know who I talked to.
Dec 06, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Scott apologize that your advisor was not prepared upon arrival and would like to offer your next oil change for free hoping this will help with your latest experience. If you print this out and present during your next visit I will personally sign off. Again sorry for the wait and I will continue to work with staff to better smooth out the process. Thank you for the feedback and hope the holidays are treating you well! -Justin Harmon (General Manager)

December 02, 2023

Awesome environment with outstanding customer service among the employees. I was impressed with the services I received from bod Caldwell More

by bigken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz, Lisvet Rizo, Todd Montgomery, Cody Mudd-Curtis, Kevin Watson, Logan Horn, Matt Pickens
Dec 06, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Big Ken. On a side note, I was just hanging out with a good friend Monday that we call Big Ken, crazy. Glad to hear the service went smooth and appreciate the kind broadcast to all of the service staff. There job does not get easier around the holidays and can't tell you how much these types of reviews help motivate. Have a great end of the year and thank you again for the business and taking the time to review! -Justin Harmon (General Manager)

December 01, 2023

My appointment was scheduled for 11:00 am on a Tuesday, for a simple service. It was not worked on until Thursday, leaving me without my car for two full days with no notice or warning. Communication from More

by Kbonomo28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Montgomery
Dec 01, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very sorry to see this and I would be happy to look into this if you would be willing to reach out. If this is something we dropped the ball on I promise to make it right. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. Thank you for the business and sorry we were not on our game during your visit. -Justin Harmon (General Manager)

December 01, 2023

Had a fast turnaround time to get my truck back on the road. Everything went smooth More

by ddcallahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Technician Todd Parker took the time to personally discuss my truck with me as well as the work that he did do. Very nice to have this type of personal touch with a technician , Cody Mudd-Curtis
Dec 01, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

...and it typically is with Cody. Thank you for highlighting Cody's process and we appreciate your business. -Justin Harmon (General Manager)

November 28, 2023

Courtesy at the forefront. Timeliness on point. My truck has a get up and go feel! Thank you to Kevin who assisted me this morning. More

by Wendi.m.davis
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Nov 30, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

It's great when leaving service you can feel the value of the visit. So often the service department has to fix something and the operations are the same as they were. Thanks Wendi for highlighting Kevin's efforts and we appreciate you choosing Caldwell when trusting a dealer to work on your vehicle. Hope the holidays are finding you well! -Justin Harmon (General Manager)

November 27, 2023

They were great and helped me out with a huge emergency. My key fob to my Ram truck died and i couldn't lock my truck without setting off my alarm. They were able to get me in same day and get it fixed at More

by KENLEDBETTER48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz, Todd Montgomery
Nov 27, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Ken for your years of business you have provided. Happy to hear that the staff has met your expectations and we strive to continue to do so! -Justin Harmon (General Manager)

November 27, 2023

I am insulted that a dealership where I purchased a car would charge me $175 to look at a problem with my car to determine the cost, to see if I should invest in the marginally unnecessary repair. Not retu More

by rbrown4431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wendy Swartz
Nov 27, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Happy to look into the details but need some additional information if you would allow me to look into the issue. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. Sorry for any hassle but if you could just let me know who you are, that would give me the opportunity to see what we did wrong and credit you back if justified. Thank you! -Justin Harmon (General Manager)

November 22, 2023

It was very welcoming and a pleasure to work with the service team. Especially the Service Advisor I had. He was informative and pleasent. 10 out of 10. More

by Achevallard86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
Nov 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

These reviews mean a lot. Most folks are not thrilled to have to visit a service department even when it is voluntary. That said, any compliments to those "in the trenches" really speaks volumes. Thank you for your business and review! -Justin Harmon (General Manager)

November 22, 2023

We are from out of town, called and talked with Wendy and they scheduled us for the next day. When we arrived we were promptly checked in and assured us that they would take care of the vehicle. Later that d More

by mschewejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz
Nov 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great report. With 70 and 71 crossing through our city, out of state customers are not unusual. Happy to hear you were treated like a repeat customer. hat's how it's supposed to be. Thank you for trusting our folks and taking the time to summarize the experience. -Justin Harmon (General Manager)

November 22, 2023

Cody was very good to make sure things were checked out thoroughly and had parts ordered that wad need. Very good service! More

by marshallbrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
Nov 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear Cody was able to help out Brad. Cody is one of our superstar senior advisors and happy to hear that customers feel the same as we do! Cheers and hope November is treating you well! -Justin Harmon (General Manager)

...
14
...