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Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Columbus, OH

4.1
391 Reviews
Call Service Center (614) 888-2331

391 Reviews of Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

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November 21, 2023

I have no idea the status of my Gladiator. My last two oil changes/tire rotations didn’t include any statuses of my tires, filters, brakes, nothing at all. I have asked for these things. I ask More

by cjblessing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisvet Rizo
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Nov 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for bringing this to our attention CJ. This was very helpful to understanding who we need to speak to and how we can make the experience better for the next customer. That said (and when written) I instructed our managers to reach out immediately to supply you the information that was missed during your visit. If your concerns have not been satisfied, please don't hesitate to reach out to me directly. I can be reached at 614-880-2824 and justin@caldwellchrysler.com. Very sorry for the poor customer service but want to make sure we fix our mistakes and ensure you feel valued. Thank you again for your business and review! -Justin Harmon (General Manager)

November 20, 2023

Excellent customer service, take cake my vehicle nice and quick. I was driven in without an appointment but still they took me with my service need. More

by buddhi katuwal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lawson, Jessica Gonzalez-Corona, Tucker Detweiler, Patrick Ledenko, Jay Powers, Abe Buentello, Joe Fenstemaker, Jonathan Johnson, Kali Hutchinson, Nevada Easley
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, makes it really tricky when an appointment is not necessary for express business and at the end of the day, it works as long as we can show customers the value based on the time spent. Looks like the team nailed this one. Thank you Buddhi for your business and taking the time to leave a review. -Justin Harmon (General Manager)

November 19, 2023

My Jeep was serviced in the timely manner. The waiting areas are clean and comfortable. Very relaxing experience. More

by Maurice V Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the summary Maurice! Funny that you mention the cleanliness as 2 weeks ago we just switched cleaning companies. The timing could not be better for a review. Thank you for the business and review! -Justin Harmon (General Manager)

November 17, 2023

Everyone is cool, had no trouble getting my car taken care of . Would recommend for sure. More

by Dema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Report | Print
Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Dema. We are just coming off armageddon from UAW strike. None of the parts were showing up and when they did, they were weeks, sometimes month+ late which led to some serious aggravation. Glad to hear that we were able to get you in and out and thank you for recognizing the efforts Dema! -Justin Harmon (General Manager)

November 17, 2023

I had a great experience at the dealership. Shane was incredibly helpful and attentive today. More

by V. Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane McLoughlin
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear that Shane was able to assist you with your evaluation. Shane is helping customers with the current market value of their vehicle while having your vehicle serviced. We totally understand most people are not interested in trading when they intend on coming to service but having the knowledge of what equity you have in your vehicle in this crazy market (we think) is valuable. Glad to hear you feel the same. Thank you for taking the time to endorse Shane's efforts. -Justin Harmon (General Manager)

November 16, 2023

Wendy my service advisor was fantastic. She had the answers for all my questions. The dealership was very clean and everyone was very professional……A+ Thank you. More

by lucky7764
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy
Report | Print
Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That is great to hear. We are very fortunate to have Wendy as our front post advisor. She is good with customers and very knowledgeable. Glad to hear it when customer and manager views are on the same page. Appreciate your business and review! -Justin Harmon (General Manager)

November 16, 2023

Not coming back, ever. Never got back to me on price for new Grand Cherokee. Could not program key fob. More

by Former Customer
Recommend Dealer
No
Employees Worked With
Do not remember, threw away his card
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I would be happy to jump in immediately and very sorry if the team dropped the ball. I can be reached directly at 614-880-2824 or justin@caldwellchrysler.com. Again very sorry but happy to make things right. -Justin Harmon (General Manager)

November 15, 2023

They were very helpful getting me a loner car during my time waiting for my car car to be looked at. More

by Donaldkbrown7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady service advisor blond hair
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

We currently have 30 loaner vehicles yet 300 open repair orders. No car lot has enough loaner vehicles to cover for the amount of parts on back order. That said, thank you Donald for recognizing when a loaner is necessary. Glad to hear the service went as expected +. Appreciate your business and review. -Justin Harmon (General Manager)

November 15, 2023

Nice people, great service. I’m going to stretch this review to the minimum of 15 words. I just reached it. More

by Mta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisvet.
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Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

We appreciate the rating and thank you for trusting Bob Caldwell for any service needs. Hope the upcoming holidays find you well! -Justin Harmon (General Manager)

November 15, 2023

Great costumer service. Listens to your concerns of your vehicle. Keeps you updated about your vehicle(as to if any recall is due on the vehicle) More

by Arbai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Lawson
Report | Print
Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the kind words. It's what every customer facing business should do every time but there is a noticeable difference when done correctly. Thank you for the business Arbai and taking the time fill out the review. -Justin Harmon (General Manager)

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