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Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Columbus, OH

4.1
391 Reviews

391 Reviews of Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

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November 13, 2023

I took my jeep in because the auto stop function wasn’t working. They had my jeep for six days and when I got it back, it was still not working even though they said they replaced the auxiliary battery and More

by Amanda Knieper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry for any delays and hassles Amanda. We commonly see the auto stop function stop for various reasons and some are normal for jeep operations. That said, we understand and apologize if you need to bring the vehicle back in. If you feel that you are not receiving the support from the staff please let me know. 614-880-2824 is my direct extension and justin@caldwellchrysler.com goes straight to my inbox as well. Thank you for the business and feedback! -Justin Harmon (General Manager)

November 13, 2023

The truth is I'm not happy at all, I've taken my car to get it fixed and you can't tell what the fault is, how is it possible, that's what you're supposed to do. I'm so disappointed in the cars I bought. More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin
Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Daniel, I agree with you that we should always be able to fix a customers concern unless we have a condition that is intermittent. This usually comes with electrical issues that present themselves every so often. In these instances we can not duplicate customers concern we often are asked to check all of the wiring but a majority of the times, this is not efficient and sometimes impossible to track down an issue that is not presenting itself while in the shop. Consistent with all mechanical shops. That said, I would be happy to jump in and take a deeper dive if you would willing to provide some details. Direct line 614-880-2824 or justin@caldwellchrysler.com. -Justin Harmon (General Manager)

November 13, 2023

I've been coming here for a long time. I was a little disappointed with my last experience. Usually, everything is great, not this time. I went in for an oil change and asked to have m More

by 09jprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn't work with any of these people
Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I apologize for the less than ideal service and would be happy to assist if there is anything I can do? Already brought this review to the attention of our service manager and director. I can be reached directly at 614-880-2824 or justin@caldwellchrysler.com. Thank you for the feedback and sorry we were not on our game during your most recent visit. -Justin Harmon (General Manager)

November 10, 2023

High say/do on commitments. Appreciate Kevin and the friendly staff for creating a great overall experience. Kevin was very helpful in connecting me with Ram customer service to More

by Plackeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with sales - worked with Kevin in the service dept. 4 stars.
Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Plackada. Kevin has proven to have the social and business skills and furthermore the product knowledge to show the value. We are fortunate to have Kevin as part of the team and thrilled to hear customers feel the same. Hope the vehicle treats you well for many years to come! -Justin Harmon (General Manager)

November 09, 2023

Cody was great and kept me in the loop on what was going on and explained what all was done and why. Great experience. More

by josh_frymier2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None. Was there for service.
Nov 20, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Josh. We've found that customers understand if there are complications in any repair but only if the communication cadence is to the customer's preference. That said (and even if the repair is completed in the time expected) if the communication is not there, customers are a bit more concerned. Appreciate your business Josh and taking the time to recognize Cody's efforts. -Justin Harmon (General Manager)

November 04, 2023

Cody always keeps us informed on what services we need. Was able to get us new snow tires ina timely manner. More

by Brendadevine47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Nov 09, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Brenda. Cody has earned himself our biggest commercial accounts based on his tenure and his proof that he can follow through with the customer. Appreciate the positive feedback and we're here to make sure the service continues to be quality! -Justin Harmon (General Manager)

November 04, 2023

Friendly staff attentive. Austin working in service department very good very ice. I'll return for maintenance. More

by St_Titan3
Recommend Dealer
Yes
Employees Worked With
Austin
Nov 09, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

It's important for dealers and businesses to receive this feedback to know where we need to focus. Thank you for the business and giving us an understanding where (and where not) we need to concentrate our efforts. Cheers! -Justin Harmon (General Manager)

November 03, 2023

Both the Service Advisor and the Service Technician were polite and professional. I was very impressed with them. The work being done was performed as it should be. It was the end of the day, thus the reaso More

by dhealey
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Conner; did not get the Service Technicians name.
Nov 09, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, great review. A lot of technicians are scared to death of talking to customers but here is a testament of how much the customer values hearing the information straight from the individual fixing the vehicle. Thank you for highlighting this. Appreciate your business and review! -Justin Harmon (General Manager)

November 01, 2023

Handled very professionally. I was serviced in a timely manner. I will continue to use the services. More

by mbuynak12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kali Hutchinson
Nov 09, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear everything went smooth during your visit. If there is anything we can do to make the experience better, we are all ears. Hope your week is going well and we appreciate your business and review. -Justin Harmon (General Manager)

October 31, 2023

We were very impressed with everyone we dealt with at this dealership more specifically Cody Mudd Curtis for his excellent service and dedication! Thanks a lot, we were in a pinch and you saved us! Tha More

by marc_diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tucker Detweiler
Nov 01, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Mark and Diane. It's crazy how dependent we are on vehicles in Columbus Ohio. Happy to hear the crew was able to resolve the issue and get you back on track. Thank you for the kind review and trusting Bob Caldwell with your vehicle! -Justin Harmon (General Manager)

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