Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you. Wendy has been a refreshing addition to the team and thanks to folks like you that take the time to provide feedback, it's clear she has the finger on the pulse. Thank you for the business and review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Todd, albeit new to Caldwell, is no stranger to the industry nor position. Great to see his first 5 star review and we appreciate your feedback. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for taking the time. Cody does a wonderful job and glad to hear the customers feel the same. Thank you for your business and taking the time to highlight Cody's efforts. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the kind comments. Cody has been working very hard for the last couple years to be where he is now. Very proud of him and thank you Joe for commending his efforts! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Customer service is vital as more dealers, more factories, more choices are available and yet the amount of money to spend is not. Thank you Charley for endorsing Austin's efforts and appreciate your business! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it Terry and hope the Fall is treating you well! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Adam, we apologize for the delay. The Oil change and tire rotation only take an hour and can be handled by any of our technicians. An electrical repair requires a specific technician. The vehicle was dropped off at 5:45 p.m. which most of our technicians have left for the week. Saturday, despite being one of the few dealers open, still only have 4-5 technicians and the chances that there is an electrical technician available and present is slim. Sunday we are closed. The door electrical issue actually was tracked back to bent door pins along with a faulty third brake light. Overall a 5 hour job. I understand your frustration and some of these take 30-60 minutes but often can take much longer than that. -Justin Harmon (General Manager)

adam.carson11 responded

Justin- I have spoken with Matt Pickens about this issue at length, last Wednesday the 18th. I explained to him that when i dropped my vehicle off the night before service (8am Saturday was my appointment) his staff admitted my vehicle and explained that it would be done Saturday. I was also told by Matt that for this fix and it should have never been scheduled on the weekend. (No-one told me that service was closed Sunday, I had to call Saturday night, talked with sales and they allowed me to come to the dealership and get equipment out of my truck that I needed for Sunday and Monday.) They also set an expectation for delivery back to me on the same day. I didn't authorize anything to be fixed it was purely an oil and tire rotation and they were supposed to look at the clip that is on the door as its cracked. When I picked up the car it was also not explained to me that the third light got fixed, never authorized that fix but I am glad they did it, because no-one called me over the weekend or on Monday to tell me there was an issue. I had to get an UBER to work and back home on Monday. When I picked up the vehicle it still wasn't explained to me what it took to fix the vehicle. Please speak with him to understand where the missteps were coming from lack of communication with the drop off, service needed and delivery after the work completed as well as an expectation of service delivery timing that was explained to me that was incorrect.

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, it's something I think we can do better. It's a shame that the receipt given to customers is really unappealing and tough to read. That said, for an advisor to review the repair order, it helps put finality and confidence to a job done. Glad you pointed that out. Thank you for the business and 5 star review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Deborah. We are very fortunate to have the crew we have. Very self motivated and that's something that is near impossible to teach. Glad to hear the visit went well Deborah and look forward to your next visit! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Wendy is a champion and love hearing the customers agree. Means a lot to know their contribution is appreciated. Cheers! -Justin Harmon (General Manager)