Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Columbus, OH

4.1
391 Reviews
Call Service Center (614) 888-2331

391 Reviews of Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Sort by
October 15, 2023

Very speedy service and reliability. Happy I was able to get a loaner while waiting for repairs over night. More

by Brandon M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Report | Print
Oct 23, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Loaners have been very hot commodities as of recent. We currently have 265 Open ROs and 65 customers with their vehicles here waiting for parts and 25 loaners. Needless to say, we never will have enough loaners for everyone but slowly trying to increase our fleet to better take care of our customers. Thank you for the business and comments Brandon! -Justin Harmon (General Manager)

October 13, 2023

Disappointed with service. Been a loyal customer since 2006. Questionable work/repair done on automobile. More

by Doriswhitfield67
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Service agent
Report | Print
Oct 14, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Doris, I'm sorry to hear this. I see that you worked with Kevin to have some routine maintenance completed on your 200. Please let me know how I can help or what made the experience questionable. Always want to understand what bothers customers and here until 2:00 today and here Monday through Saturday next week. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. Thank you for the business and feedback. -Justin Harmon (General Manager)

October 10, 2023

I like how you don’t need an appointment for regular services. Great service. Would recommend. More

by bmarusky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name, woman though very nice and helpful
Report | Print
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the feedback. I'm personally indifferent. 90% of the time, no problem but some Saturdays and holidays we get blasted with oil changes and it can take more than an hour which is not great. Nonetheless the people have spoken! We will continue to offer express services first come, first serve. Appreciate the business and feedback! -Justin Harmon (General Manager)

October 10, 2023

Routine Maintenance appt and Recall was taken care of professionally and quickly.Service Department offered complimentary beverages and internet to make wait tolerable. My experience was very positive an More

by dgischel99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Report | Print
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the detailed description of your visit. Amazing how a drink and some snacks can make a visit worth while. We'll keep em' coming. Thank you for the business and taking the time to detail the experience. Have a great weekend! -Justin Harmon (General Manager)

October 10, 2023

My experience with your dealership has been great since I bought the 1500 Ram truck. The quality of the truck has been great, therefore all I have to do is bring it in for inspections. Service department i More

by Mygdmail.gd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Parker
Report | Print
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ha, appreciate the handle name as well as the review content. Thank you for the business and the 1500 is the only vehicle I'll drive, you have good taste! Thanks! -Justin Harmon (General Manager)

October 07, 2023

Took my $550. 00 with 0% fix They are there to rub customer Charged me first and did 0% fix. Had to return with issue unresolved More

by Nar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
0% rating
Report | Print
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry to hear you were unhappy with the price and result. I would be happy to look into the issue if you could reach out? I simply do not have enough information to work on. Please call or email me directly at 614-880-2824 or justin@caldwellchrysler.com. Thank you! -Justin Harmon (General Manager)

October 06, 2023

Very professional got my car right in figured out what was wrong with it got it fixed and back to me in record time. Thanks a lot. More

by Rsmith93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Report | Print
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Really happy to see Logan receiving some fan mail. Only her 2 second month in her new position (Service Lane Manager) and proving she has the know how and energy to make it work. Thank you for the kind words and choosing Bob Caldwell to trust your vehicle. -Justin Harmon (General Manager)

October 06, 2023

Cody Mudd-Curtis and team are awesome. The communication and professionalism is second to none!! More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
Report | Print
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Todd! Cody has been a rock holding down that service department. Despite his youth, Cody is our senior service advisor and has come such a long way from working nights as our oil change advisor. Really neat to watch his progress. Thank you Todd for the endorsement and choosing Bob Caldwell to take care of your vehicle. -Justin Harmon (General Manager)

October 05, 2023

They are disrespectful for me and they don’t welcome you at all and they cheep More

by tbokobah1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt pickens
Report | Print
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well, so not our best feedback this month and sorry the experience was poorly received. Happy to jump in and get involved to understand a bit more. 614-880-2824 is my direct extension and justin@caldwellchrysler.com is my direct email. Sorry for the hassle and happy to make it right if deemed appropriate. -Justin Harmon (General Manager)

Oct 15, 2023 -

tbokobah1 responded

Still my car is not fixed

October 04, 2023

My service advisor was very communicative. He was very informative and helpful. Would come again! More

by nadlyrenaud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Report | Print
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Big time review. Kevin is continuously graduating through the ranks as a service advisor and always important to hear customers reactions. Thank you for the review and glad to hear Kevin made the experience a pleasant one. -Justin Harmon (General Manager)

1
...
17
18
19
...
40