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Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Columbus, OH

4.1
391 Reviews

391 Reviews of Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

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October 02, 2023

Service was great! ! The whole team was easy to work with. Austin and Logan were very helpful! I’ll be back!! More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Horn and Austin Connor
Oct 13, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Jeff. Service has been very tricky for the last couple years due to the amount of back ordered parts but the UAW strike has made everyone's jobs insanely difficult. It's always great to hear from customers that appreciate the advisors efforts. Appreciate the business and comments Jeff. -Justin Harmon (General Manager)

September 30, 2023

I was greeted quickly, my questions answered and out the door within an hour. I will be back More

by hbbornstad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Schwartz
Oct 02, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Wendy has a stellar track record this month with feedback and frankly a strong record since she started. Lucky to have her on the front lines. Thank you for recognizing Wendy's efforts and thank you for allowing Wendy and Bob Caldwell the opportunity to earn your business. -Justin Harmon (General Manager)

September 30, 2023

They are fine compared to other local places around. They are slow and didn’t reset service lights before returning my car. So there were not a proper inspection before giving car back to customer. I ha More

by Khrombie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Watson
Oct 02, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very sorry that the repair was not completed. Typically these techs are extremely thorough and we consistently every month have a comeback rate lower than competitive dealers. We will be sure to review the process and talk to those involved. In the meantime you have Logan (service manager), Matt (Service director), and myself that will be sure that is familiar with your concern and available to assist. Thank you for the feedback and the business and look forward to correcting your issue. -Justin Harmon (General Manager)

September 30, 2023

I would recommend this dealership if you have the funds. The dealership is becoming to expensive for me therfore it's time for me to look elsewhere for my Jeep Wrangler needs and repair. This has nothing to More

by YVETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not interact with sales only service
Oct 02, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the compliments and the feedback Yvette! I will agree with you on the pricing. It is getting outrageous. That said, we quarterly price check all competition to ensure we are not the highest and not the lowest. October marks the next quarter and we will be doing some investigation again but as of June we were the second to lowest hourly rate of all surrounding Chrysler dealerships. Thank you again for the constructive comments and we will do our best to make sure we are competitive in the market and also able to support the folks that work here. Hope October is finding you well! -Justin Harmon (General Manager)

September 29, 2023

Thank you for letting me keep my old unblown airbag. We plan to hide it under the sofa cushion and blow Cousin Ephraim sky high when he comes to stay with us in October. You're 43 Ephraim, get your own More

by alexccjrb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carleton, Carlito, Carlisle, Cark
September 29, 2023

Service advisor did not follow through on the things he said he would do. I'll call you tomorrow -> nope I'll call you at 9am -> nope I'll expedite the parts order -> Nope Did he call after we talked More

by james.shumaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
Oct 02, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

James, very sorry that Kevin did not follow through. This is the most important part of the job and yet where too often we see folks fall short. In the event you need an additional contact other than Manager and Director, I can be reached directly at 614-880-2824 or justin@caldwellchrysler.com. Thank you for bringing it to our attention and sorry for the hassle. We appreciate your business! -Justin Harmon (General Manager)

September 29, 2023

I had my 2012 charger serviced regularly at bob Caldwell and with my new 2023 charger I will do the same More

by mike.riley1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service sept
Sep 29, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Fantastic! Congrats on the upgrade Mike and we are here to assist as needed. Appreciate your loyalty and thank you for taking the time to help our online presence. -Justin Harmon (General Manager)

September 28, 2023

Very, nice, smart, hard working, and friendly, today was my first time and and so happy. Great job More

by Oladunnipoju
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy
Sep 29, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very kind of you. We are also fond of Wendy and love to hear the feedback. Thank you for the opportunity to earn your business and hope that opportunity is available for the next automotive need. Have a great weekend! -Justin Harmon (General Manager)

September 27, 2023

The dealership itself wasn’t bad. The service was okay. Not the best , but not the worst More

by Cargar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Sep 29, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

OK, well we have some work to do. Thank you for the business and appreciate the feedback. -Justin Harmon (General Manager)

September 27, 2023

We come here for all of our service needs. The staff is always friendly and we never have a problem. More

by cgraham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Curtis
Sep 29, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you. Hard to train friendliness but thrilled to hear the smiles were out and about. Appreciate the business and the review check in! -Justin Harmon (General Manager)

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