Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Linda. Very happy to have Rodney as part of the team. His professionalism is not something he turns off when punching out, a genuinely nice person. Appreciate the business and the kind words Linda. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Herb. We have had a new manager here since the start of the year and very proud of the accomplishments. We are receiving double the organic 5 star reviews in service and shows not only in reviews, but manufacture surveys as well. We have always had some talented technicians and nice to know the advisors have upped their game as well. Thank you Herb for the business and taking the time to review. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, we understand the frustration and apologize that a processing charge is not appreciated. There is a common misconception that car dealers make tons of money and "rip" people off. The average Chrysler dealer this year makes less than 1% net as percentage of sales. In fact, an overwhelming amount of Chrysler dealers (approximately 30%) are not profitable this year. When you put that into perspective that technicians need years of training, several 10s of thousands in tools, 100s of thousands of dollars in equipment to fix vehicles the margins are not as great as perceived. That said, we have a choice of raising our $175 door rate (which by the way is one of the lowest in Columbus) or cut costs. Where just 5 years ago we were paying approximately $7000-$8000 in merchant fees, most recently our average monthly fees exceed $12,000 per month in credit card fees. The processing companies might be an area where the average consumer should shift their frustration. There is no surcharge on cash or debit cards. We have sent out several emails, posted the surcharge around the dealership, and it also is displayed on our website. Many folks use their credit cards to gain points, flights, cash back, etc...and they can continue to do so. For those that have limited funds available we also offer a payment plan that does not have a surcharge so there are many additional options. We did our research to ensure that a lofty percentage of retail operations have a similar surcharge (again only on credit cards). This is our way to make sure the business can still survive and we can pay our hard working employees the income that they deserve. I again apologize that you do not see it this way Sts970 but I think you will find we are not the only ones and understand why we do it. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Linda. Month after month Jonika leads the pack in perfect surveys so clearly she is doing something in service to ensure customer's are satisfied with the experience. Glad to hear she did not fall short here. Thank you Linda for choosing Bob Caldwell and we appreciate your business! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's what we like to hear. More than ever service has been plagued with terrible parts control from the factory. It is not unusual for us to see half the parts requested on backorder and that makes for a bad experience for the customer. Thrilled to hear that this was not the case for your repair and appreciate you taking the time to highlight Rodney and the shops efforts. Have a great week! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well I need to meet this Konidla because I've never heard of them. Either way, glad he/ she made a good impression. Appreciate the review and business! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the feedback Kathy and we will do our best to keep the frontline as organized as possible for any future visits you would be willing to lend us. Have a nice weekend! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Patrick, I spoke to our advisors and manager about your concern. Happy to look into it but we need to know who you are. You can reach either Bill L (Service Director) or myself so we can research a little further. My direct line is 614-880-2824 or justin@caldwellchrysler.com. Sorry for any hassle and happy to make it right if we did anything wrong. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Really appreciate the feedback Jamie. It helps inspire the folks in the drive for when they have their next customer. Whether it be positivity or negativity, it's all contagious. Also helps us with who to celebrate and who needs a little more training. Hope the week treats you well and thank you for your business! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very sorry to hear/ see this. I'm here all day to see how I can be of assistance. Direct contact 614-880-2824 or jsutin@caldwellchrysler.com -Justin Harmon (General Manager)