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Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Columbus, OH

4.1
391 Reviews

391 Reviews of Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

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September 26, 2023

Quoted time was off which made me late for work. Way overcharged for an air filter. 70 dollars is ridiculous. More

by toby.norman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t work with sales people. Even your survey sucks.
Sep 29, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Toby, I apologize for the lack of timeliness and not respecting your schedule. I will make sure we review with service management and make this a focus. Each quarter we price shop so next month we will make sure we are inline with flat rate and menu items. Thank you for the feedback. Appreciate your business and sorry the latest visit was not our best work. -Justin Harmon (General Manager)

September 26, 2023

Wendy was very professional and helpful. I was happy to hear that the issue was due to a recall so no out of pocket costs to me. More

by MissP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kali Hutchinson
Sep 29, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ha, yes we are happy for you too. Makes life easier for everybody when their vehicle has some type of coverage. Average service visits are now over $400 per and service agreements on new vehicles are still $2000-$2500. Only makes sense. Thank you MissP for your business and taking the time to commend Wendy's efforts! -Justin Harmon (General Manager)

September 25, 2023

I always base my experience off customer service. With that mentioned I had a great experience. Lisvet printed a coupon to assist me with lowering the cost. It would be nice to receive a free gift More

by les123dowdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisvet
Sep 29, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear the visit went well with Lisvet. Appreciate the idea of a gift to customers and something we will consider moving forward. Thank you for the business and feedback. -Justin Harmon (General Manager)

September 23, 2023

I stopped by to get an oil change & multi-point inspection on Sunday, but the Parts department was closed. However, I described my issue & the 1st gentleman I spoke was very knowledgeable in explai More

by Sylvia Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin - 5 stars
Sep 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very detailed Sylvia and appreciate the feedback. Very fortunate to have individuals here that are focused on the long game and not chasing money for only short term benefits. If there is anything else we can do, we will be here to help......except Sundays for service and parts. Thank you for the review and opportunity to earn your business! -Justin Harmon (General Manager)

September 23, 2023

This most recent service my electric running bias’s were disconnected when I picked my truck up. A tech came out and fixed them. After leaving the dealership I noticed a dent ion the passenger side of my tr More

by Prcole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin
Sep 25, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry to hear this and happy to jump in if the issue has not yet been resolved. 614-880-2824 or justin@caldwellchrysler.com. We can make this right. -Justin Harmon (General Manager)

September 22, 2023

Service was thorough and finished on time. The service advisor (Cody Curtis) was very helpful. More

by sorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Curtis
Sep 23, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to hear Sorgan. Cody has been a rock for us and proud to have him on the front line representing the dealership. Have a great weekend and thank you for your business. -Justin Harmon (General Manager)

September 22, 2023

Cody the service advisor extremely knowledgeable and help to identify issues and solve it. Always get ride after dropping vehicle for repairs More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody M
Sep 23, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate you recognizing Cody's effort Ray. Glad to hear the visit went well and thank you for taking the time to provide feedback. -Justin Harmon (General Manager)

September 21, 2023

I truly enjoyed my Recently EXPERIENCE @ Bob Caldwell-- They provided Outstanding Professional Courtesy Service -- Inwill be Back soon & Will share with others-- More

by mstdnraney68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Non Applicable
Sep 23, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Best advertising we could ask for. Thank you for the kind words and appreciate your business! -Justin Harmon (General Manager)

September 21, 2023

Let's let's tell the world how you treat your customers, you treat your customers really bad and I'm glad I gave you a bad review because you deserve one calling my phone being disrespectful and I'm reporti More

by cassandradunlap17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Sep 23, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Cassandra, not sure what we had done wrong at this time. The vehicle was diagnosed and recommendations were declined. If you need to, you are more than welcome to call me personally. 614-880-2824 or justin@caldwellchrysler.com. Happy to understand your frustration and sorry that you are not happy. -Justin Harmon (General Manager)

September 20, 2023

Bad drop car off there was a Big misunderstanding car not got fix at all More

by cassandradunlap17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Ledenko
Sep 23, 2023 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry if there was a miscommunication Cassandra. My understanding is that you are working with the service manager Matt. Hope that he is able to assist. -Justin Harmon (General Manager)

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