Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the feedback on wait time and apologize you were here longer than expected/ were told. That said, appreciate Wendy's willingness to make the best of a delayed repair. Appreciate your business and review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Very detailed and we are also happy to hear your repair was covered. After being here over 20 years, never had a customer angry about a free repair. Also, thank you for recognizing that you have a Platinum coverage. We always recommend Platinum service agreements as they mirror the factory warranty. As soon as other contracts are introduced, coverages start plummeting. Please stay away from any contract that is not sold at the dealer, the coverages are critical. Thank you again for your business and review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Steven. Josh continues to remain unassuming and very humble. Glad to see customers see what we do. Thank you for giving Josh and Bob Caldwell an opportunity to earn your business and thank you for your review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Yes, these inspections are critical and it's paramount that the technician is detailed on these. Customers like yourself constantly comment on the importance and this helps us a ton with relaying the information to the staff. Thank you for the feedback and we appreciate you as a customer. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you! Yes, that can go either way as I would not be happy to pickup a vehicle that was full of water. Happy to hear the staff was attentive and that the visit went smooth. Have a great weekend and thank you for the business and review! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's about the best summary a dealer could receive. Thank you for the opportunity to treat you right and appreciate you taking the time to highlight the experience. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the feedback Mel. Wendy has proven to be an excellent addition to the service team and could not be happier to have her be the 1st impression to a service customer driving through the lane. Appreciate the endorsement Mel and thank you for trusting Caldwell with your service needs. Have a great weekend! -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Hurts to read and happy to resolve the issue right now. I can be reached at 614-880-2824 or justin@caldwellchrysler.com. This should be an easy fix and sorry for the run around. -Justin Harmon (General Manager)

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well, truth be told, Joe just walked out and would not respond to anyone why he quit. That said, I want to make sure we get to the root of your issue and apologize that we were not as transparent with communication. Matt, the service manager is reaching out to you now to help resolve your issue and if you need additional assistance you are more than welcome to call me on my direct line 614-880-2824 or justin@caldwellchrysler.com. Again, sorry for any undo stress and we are here to make it right. Thanks. -Justin Harmon (General Manager)

lisam615.lm responded

Good morning and thank you for your transparency, Justin. I appreciate that and I'm not necessarily upset with Wendy, but I am upset with the lack of communication. My intent when I first spoke with her over a month ago, was to find out what was causing the "check engine" light to come on. It would stay and then go off. She put the code thing in and gathered that information so that when I was able to schedule the service, even if the light wasn't on, the tech would know what caused the code. Anyway, when I took the car in last week, and I asked for a detailed workup of what was needed for the code, she sent me all that was needed at the 100,000 mile mark. I get that to be protocol, again, I was needing to know specifically what needed to be done to stop the check engine light from coming on. So, longer story shorter, she called Endurance, they wouldn't cover what was wrong, I then again, just wanted what was presented to me as what I thought was the biggest thing wrong to be fixed. When I stated to have the radiator replaced, Wendy NEVER interjected that that wouldn't remove the check engine light. I WOULD NOT know that it wouldn't. Also, when I received the details of what is needed on the car, there is an ad for Sunbit financing of large costs so I went ahead and downloaded the QR code and was approved. When I went in to pick up my car, and pay with this new found source, no one in the building had done anything with this source of funding. So, they sent me home with my vehicle without paying until on Tuesday. I was so frustrated with the entire ordeal that I just payed on the spot, negating the use of the Sunbit funding because I didn't want something else to pop up. I'm just frustrated with the entire interaction. I think that while Wendy is probably a wonderful lady, she should make it a point to be more direct in what the customer needs to know regarding their vehicle. I asked for the "creaking sound" to be looked at. The tech, reports the "squeaking" sound to be from my breaks. For $150 or $175, I can tell the difference between creaking and squeaking! I paid for a person to say my breaks squeak. I know they do. I even told her, I think that my suspension needs to be checked because the car creaks when going over bumps...no suspension check was done. I can move on...I am not so sure I'll bring my car back though. This was way too much. I do sincerely appreciate your response. Lisa

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great summary Tonya and we all (including Cody) thank you for taking the time to applaud the efforts. Happy to hear the visit was painless. Have a great weekend and hope to see you back. -Justin Harmon (General Manager)