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Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Columbus, OH

4.1
391 Reviews

391 Reviews of Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

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August 15, 2022

The salesman was a liar and now I have a vehicle with serveral issues never will purchase here are will I refer anyone More

by Annmarbal1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hamerly
Aug 16, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ann I'm sorry you feel this way. I see you purchased this vehicle last year. I'm not sure without a service contract why you feel that the dealership would be responsible for any mechanical repairs but I'm happy to speak to you personally. Direct number 614-880-2824 or jharmon@caldwellautomotive.com. Thanks. -Justin Harmon (Bob Caldwell Automotive General Manager)

July 31, 2022

I worked with Joe at Bob Caldwell for my service needs on my Jeep Wrangler. He is SUPER professional and I really enjoyed working with him. He was very detailed and Kept me updated consistently during my wa More

by overtime200949
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Fenstemaker
Aug 01, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the feedback. I'll be the first to admit, the price for services these days are getting out of hand. We see parts price bumps regularly, training and costs for labor climb at a rate that rivals/ is higher than inflation. That said (and promise this is not a plug) service contracts help all customers lock in today's repair costs and repel the continuous cost hikes and inflation. Also helps customers budget for other expenditures. That said, we have heard this often about Joe and his ability to make any repair (covered or not) a much less painful process. Fortunate to have a representative like Joe as part of our front line working with customers at Bob Caldwell Chrysler Jeep Dodge Ram. Want to thank you "Overtime..." for your business and taking the time out of your schedule to provide constructive info. Have a great week! -Justin Harmon (General Manager)

July 28, 2022

Excellent Express service! Went in for an oil change and tire rotation, and my Jeep was ready so quickly! Service manager very helpful, great customer service all around- would More

by Ann M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Carrabine
Jul 29, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

It's nice to know that even on the more simpler services offered like an oil change that the experience still matters. Thank you Ann for highlighting your experience Zach and the crew. Glad to to hear everything went smooth. -Justin Harmon (General Manager)

July 27, 2022

Courteous and very helpful from the time I walked into the door. I’ll be bringing my car here for future service. More

by bmack224
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle
Jul 29, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear everyone was courteous. Very important trait for any customer facing business. Appreciate the feedback and business. -Justin Harmon (General Manager @ Bob Caldwell Automotive)

July 23, 2022

Very professional, cost effective, do excellent job, honest, they put their customer’s value first More

by Ahmad Oudeh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield, Tucker Detweiler, Abe Buentello
Jul 25, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Ahmed and appreciate you acknowledging the efforts from Dino, Abe, and Tucker throughout your journey. Hope the new vehicle treats you well for many years to come. Cheers! -Justin Harmon (General Manager)

July 18, 2022

My 2021 Jeep Gladiator had a recall regarding a power control module software. The dealership gave me a loaner vehicle while they took care of the recall: The recall was taken care of the same day. The s More

by dino1961
Recommend Dealer
Yes
Employees Worked With
Cody (Service Department$
Jul 20, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the feedback Dino and happy to hear all the pieces fell in place. For other potential customers, we have loaners for anyone that needs a recall completed, needs a warranty repair, or even a service contract repair done. Thank you Dino for applauding Cody's efforts and we appreciate you business. -Justin Harmon (Bob Caldwell Automotive General Manager)

July 15, 2022

I always get great service there and friendly. I would highly recommend them to family and fiends. More

by teresasmith392@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
Jul 15, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Tereasa from everyone here at Bob Caldwell. Glad to hear Cody was able to make your experience a good one and we will do our best to keep that consistent for future visits. Cheers and have a great weekend. -Justin Harmon (General Manager)

July 12, 2022

Best customer service ever. Very knowledgeable ,and a very pleasant experience. Would recommend any service More

by Alex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 15, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Alex. Joe has been a tremendous asset over the years and it's that years of experience that allows Joe to know the answer and how to approach each issue thrown his direction. Appreciate the business and review Alex. -Justin Harmon (General Manager)

July 08, 2022

It took over 2 and a 1/2 hours half hours to get the express oil change and tire rotation.. I was told there were 2 cars ahead of me when I arrived.. That time was 6:38 PM and I got the car out of the d More

by BernieGretchen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't recall the names
Jul 08, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Deeply apologetic for any mishaps we may have caused. I can not find a Bernie Gretchen nor can I locate the vehicle in question on our camera system but would be happy to investigate and reimburse you for the oil change. I can be reached at 614-880-2824 or jharmon@caldwellautomotive.com. I'm in until 6:30 tonight and 8-3 tomorrow. We do make mistakes but happy to own up to them, use them as a coaching tool, and assist the customer for their troubles. Again sorry for the issues and thank you for the feedback. -Justin Harmon (General Manager @ Bob Caldwell Automotive)

July 08, 2022

Amazing service and staff. The place was spotless, as usual. Thank you for keeping snacks around. More

by Ldrinkard7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Lawson, Jessica Gonzalez-Corona, Tucker Detweiler, Patrick Ledenko, Jay Powers, Abe Buentello, Joe Fenstemaker, Jonathan Johnson, Kali Hutchinson, Nevada Easley
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