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Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Columbus, OH

4.1
391 Reviews
Call Service Center (614) 888-2331

391 Reviews of Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

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July 05, 2022

Checked in within minutes of arriving; oil, lube, and filter service completed in 30 minutes. Friendly service. More

by Ourondelle87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
Report | Print
Jul 06, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thrilled to see and hear it. Last week we just conducted a repair order audit and every oil change/ tire rotation was in and out within an hour which I was very happy to see. Means a lot more to hear from customers how important the timing is to them. Thank you for sharing! -Justin Harmon (General Manager)

July 05, 2022

The people are very nice and I get fast service. And they keep my car clean More

by conniesdogs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Didn’t work with sales
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Jul 06, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Happy to hear everything went smooth Connie. Thank you for the business and your review! -Justin Harmon (Dealer)

July 04, 2022

I've bought 3 cars from this dealership, serviced/repaired all 3 cars when needed there as well. Really decent place. Crossing my fingers, but I haven't had any major issues. Service dept More

by Cc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie
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Jul 06, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Service is where most dealers loose customers. Everyone is excited to purchase a vehicle but seldom people are excited to come to service, even if it's voluntary and/ or free. That said, means a lot that you would be compelled to write about your experience and we appreciate you doing so. Thanks! -Justin Harmon (Dealer)

July 01, 2022

The service went exactly as described by the service write up ! As alwAy a good job! More

by Scgfish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
Report | Print
June 29, 2022

I left very important things in my van, very honest and nice employees. Everyday use services were done within the hour, love it! I was accommodated with many good amenities. Thanks guys (BCS) for your tho More

by maryam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Savanna , Kali Hutchinson
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Jul 01, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Mary for taking the time to leave Savannah and the company such a nice review. Happy to hear everything went smooth during your visit and we appreciate your business. -Justin Harmon (Dealer)

June 21, 2022

Joe Miller in the service department makes current customers want to buy future cars there More

by triceps1982
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kali Hutchinson
Report | Print
Jun 22, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Probably the best compliment someone in my position to hear. So important to have sales and service work together but no matter the facility or the managers there is always an invisible wall between the departments. Full circle customer service throughout all departments might not be critical today but there will be a time that it's the difference between success and failure. Appreciate your business and thank you for recognizing Joe and his efforts! -Justin Harmon (Dealer/ General Manager)

June 17, 2022

Always courteous and reliable. Attention to detail. Highly recommend. Took care of everything and more. More

by rmaxwell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Jun 22, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

There can always be more attention to detail in all areas but thrilled to hear we were able to make an impression. Thank you Mr. Maxwell for your business and review! -Justin Harmon (Dealer)

June 15, 2022

They are always very friendly and professional. They go above and beyond what you ask them to do More

by jg3735
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not do sales did service
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Jun 17, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the taking the time to compliment the young women and men in the service department. Always happy to hear the feedback. Thank you for your business and hope you have a great weekend! -Justin Harmon (General Manager)

June 09, 2022

Cody was great to work with. I was a bit nervous about the situation about he made sure that I said informed as soon as he had information. More

by David E. Grace
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Curtis
Report | Print
Jun 17, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear that Cody was able to get the job done properly and calm the nerves. Appreciate your business David and taking the time to provide feedback. -Justin Harmon (General Manager)

June 08, 2022

Great services and very friendly advisors. Timely services but price could be much better and competitive with small local shops. More

by Boo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
Report | Print
Jun 08, 2022 -

Boo responded

N/a

Jun 17, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the feedback. Depending on the service being done, there are some services that cost more at dealerships opposed to independent repair shops. We spend anywhere between 25k-50k per year in shop tools (some required from the manufacture) in order to diagnose any concern that might show up. That coupled with extensive training and manufacture parts sometimes brings the price up. That said we guarantee every repair with a 1 year service and parts warranty and hope the value exceeds the difference in price. Finally, we quarterly shop competitive, other OEM, and local repair shops on hourly rate and maintenance to ensure we are not the highest (nor lowest) in the city. Hope this response helps and happy to chat further if you would like. Thank you for the feedback. -Justin Harmon (Dealer)

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