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Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Columbus, OH

4.1
391 Reviews
Call Service Center (614) 888-2331

391 Reviews of Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

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June 06, 2022

You need to hire more help! something is wrong when it takes 3/4 days to get a car diagnosed. I could not use you services I only have one car. I will never again call your shop More

by Helen Bourne
Customer Service
Recommend Dealer
No
Employees Worked With
The gentleman I spoke with was not the problem!!!
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Jun 17, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Apologize for how long it took to diagnose your vehicle. Happy to look into the matter or work with you in the future if you need the assistance. My name is Justin Harmon, I am the General Manager. 614-880-2824 direct line or jharmon@caldwellautomotive.com. We have hired to 3 additional technicians this month to help with overflow. Some areas like driveability, electrical, and transmission can take a little longer but currently working to get techs trained in these areas to help customers faster. Thank you for the feedback and hope to hear from you. -Justin Harmon

June 01, 2022

Quick service for oil change. Joe, service advisor, was very personable and helpful. Timely quick lube service. More

by Stretch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
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May 20, 2022

Set up appt online keeps informed throughout and gets you in and out timely manner More

by Therock12096721
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Savannah marcum
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May 23, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear the appointment scheduler was a handy benefit to you. We are putting pressure on our vendors for some additional advancement and understand that we should be seeing some new features coming soon. Thank you for the business and hopping on Dealerrater. -Justin Harmon (Dealer)

May 20, 2022

I was treated the I hope all customers are treated so I didn’t think I was above that. More

by Bellgahanna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miller
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May 23, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you very much for the service business and taking the time to review. -Justin Harmon (General Manager)

May 18, 2022

They were friendly and polite. I would recommend my family and friends. And I will be returning at a later date. Thanks More

by Belinda Custer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Savannah Marcum
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May 17, 2022

The staff are always very pleasant and the service is excellent. We always get our oil changes at Bob Caldwell More

by mjbelkofer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Fenstemaker
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May 18, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Love to hear it and thank you for the continuous loyalty. Please make sure to take advantage of our oil change packages if you are loyal to Bob Caldwell. It will save you substantial money and keep you on the scheduled maintenance. The rumor that changing oil on the vehicle is the most importance maintenance you can do is true! Thank you for the business and review! -Justin Harmon (Dealer and General Manager)

May 16, 2022

Feel service communication was Poor and told different stories on part issues. Poor service advisor. More

by Pepper24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robbie service advisor
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May 18, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Sorry to see this and one of our primary reasons for hiring an additional service manager and dedicated express advisor in the last couple weeks. We will continue to monitor progress and promise to correct issues like this. If there is anything I can assist in the meantime I can be reached at 614-880-2824 or jharmon@caldwellautomotive.com. Thank you for the feedback and apologize for the experience. -Justin Harmon (Dealer and General Manager)

April 30, 2022

Great service. Very helpful. Kept me updated on the service of my vehicle definitely will use them again More

by dogcat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
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May 02, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the feedback. We have been putting intense focus into the customer service side of the mechanical facility with extra support individuals including a dedicated Express writer and Lane manager. This feedback helps us know the decision works well for the customers and ultimately our long term success. Appreciate the feedback. -Justin Harmon (Dealer)

April 30, 2022

I have always had a great experience when getting my vehicles serviced. Their service and sales teams are friendly and courteous. More

by Edward_a_hirsel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Savannah and Joe in the Service Dept
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May 02, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Great to hear and thank you for being a Caldwell customer and taking the time to provide feedback. Means a lot. -Justin Harmon (Dealer)

April 27, 2022

Service representative, Cody, was very professional and helpful. The services provided by dealership were correct and timely. More

by Rwade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
Report | Print
Apr 28, 2022 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it Rwade. Appreciate the business and feedback! -Justin Harmon (Dealer)

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