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Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Columbus, OH

4.1
391 Reviews

391 Reviews of Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

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October 11, 2021

Service was acceptable and time Efficient will most likely continue doing business there Zak was helpful More

by Marcus_granderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zak
Oct 15, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks Marcus and happy to hear Zach was able to make it a great experience. Thank you for the business and review! -Justin Harmon (Dealer)

October 01, 2021

Great service, great people! Always have a good experience here. I highly recommend Bob Caldwell! More

by brittanyleichner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie, cody
Oct 08, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it, thanks Brittany! -Justin Harmon (Dealer)

September 29, 2021

Great service - Changed my spark plugs on my Lexus and it running great! Anthony was very helpful. More

by msannettelyons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony
Oct 01, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for pointing out we are versed in all makes and models. We stray away from too technical of off brands but happy to take care of anything less than highly technical and almost always less expensive than the competitor. Appreciate the review Annette! -Justin Harmon (Dealer)

September 27, 2021

Great service! Friendly & professional employees. Efficient & thorough. Truly the best! I always recommend Bob Caldwell for their service. More

by casellers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie is the Service Department
Oct 01, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Charlie does have a friendly personality and happy to hear that vantage point from your point of view. Happy to hear the experience went well, thank you for the business! -Justin Harmon (Dealer)

September 27, 2021

Great customer service. Would recommend. Long wait time between processing warranty coverage & service of my vehicle. More

by DC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
Oct 01, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the feedback DC. We have certainly felt your frustration on processing with all 3rd parties including the factory. Something we focus on daily. Thank you for your business and feedback! -Justin Harmon (Dealer)

September 23, 2021

The work was done quickly and efficiently. I thought they were very nice and communicated everything very well. More

by Denkarshner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unsure who I talked to
Sep 25, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

With parts shortages is nice to see that customers are still able to get in and out. Thanks for trusting your vehicle with our service department and happy to hear our folks were able to get you in and out. -Justin Harmon (Dealer)

September 23, 2021

I dealt with Charlie in the service department. He was very nice and helpful. He kept in great contact about everything that was happening with my vehicle. There was no pressure for any extra services. We More

by Jo
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Charlie in service
Sep 25, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well first off, very sorry to hear about your vehicle. No one likes to hear they need a transmission but that much more appreciative to your feedback and speaks volumes of Charlie and the techs efforts to efficiently diagnose and communicate. We will be here next time you need some assistance and thank you for the kind words. -Justin Harmon (Dealer)

September 17, 2021

The service writer was kind and courteous . He was informative and willing to help in any way he could . More

by Johnnyp222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Mudd/Curtis
Sep 25, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Cody has shown to be very dependable for Caldwell whether it be covering shifts, helping other writers and techs, happy to see the recognition. Appreciate you servicing your vehicle with us and taking the time to highlight the experience. -Justin Harmon (Dealer)

September 03, 2021

Always great and quick service. From check in to check out. Service advisor Cody went above and beyond. When he realized that he forgot to tell the technicians I wanted a 5 tire rotation he sent it back t More

by Dhays2211
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody
Sep 04, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks for highlighting Cody's effort and appreciate your understanding. Very happy with Cody and what he puts forth to better his and Bob Caldwell's brand. Thank you for your business and have a great weekend! -Justin Harmon (Dealer)

September 02, 2021

Had a problem with the PCM and the dealership took care of me, no problem. I’ll probably buy my next Jeep from these guys. More

by Vukman61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackson
Sep 04, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Awesome rebound review and thank you for confirming how connected sales and service departments can be. Very eye opening and shows it takes a team to make a business work. Thank you for the business and thank you for taking the time to write. Happy to assist when the time is write to car shop. -Justin Harmon (Dealer)

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