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Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Columbus, OH

4.1
391 Reviews

391 Reviews of Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

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September 01, 2021

Extremely disappointed with Service department- had a scheduled appointment, dropped of vehicle at 9am and rented a car for the day. Called at 3pm and they hadn’t started work and didn’t know if they’d More

by Jkarnap12
Customer Service
Recommend Dealer
No
Employees Worked With
Anthony
Sep 04, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Hate to hear it but appreciate the constructive criticism. Fact of the matter is we are not overly busy but have been hit hard with high level of driveability work which requires certain techs to diag and correct. Normally, next day review and repair is average for industry standard and recently just hit harder than normal. Nonetheless, no excuses and we will review in the next Service meeting. Thank you for the opportunity and review. -Justin Harmon (Dealer)

August 18, 2021

My name is Annette m salad I’m very satisfied with the service department for the way they have treated me. They always have being very respectful and courteous with me. I thank Joe Miller and the persona More

by Salasannettem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miller
Aug 21, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Joe has been responsible for many happy customers and every month sets the bar for customer satisfaction. I very much appreciate your reinforcement and motivation to continue to make an effort. Thank you for your business Annette! -Justin Harmon (Dealer)

August 09, 2021

The service tech was amazing and honest. My last experience was not good. And I wasn't going to ever bring my Jeep back to Bob Caldwell. However I do believe in 2nd chances and I'm glad I did. This More

by Danad2222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None was listed
Aug 14, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for giving us another shot! We can never claim we are perfect, (and a lot of the reason I like to respond to all reviews), but thrilled to hear 2nd go around went well, appreciate the review and business! -Justin Harmon (Dealer)

July 27, 2021

Purpose of Visit: Recommended Interval Inspection and Maintenance Customer Service rec’d from Service Dept./Advisor(s) and Dealership Associates: Professional, Courteous, Knowledgeable, Informative, More

by Jeepster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall Service Advisor’s name
Jul 30, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the business and feedback. I'm very proud of the team in service and appreciate the comments from customers as yourself! -Justin Harmon (Dealer)

July 19, 2021

Great service very nice quick and clean waiting area kept updated and walked to cashier and explained all charges. Would highly recommend and will always use for all my keep needs More

by Soccermomgk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackson
Jul 22, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Kudos to the cleaning crew! We have some great personality that works full time at Bob Caldwell and certainly after the 2 years we have had tip my hat to keeping the dealership clean and sterilized. With 100 employees proud to say not a single transfer of Covid thus far. (Getting off track) thank you Soccer Mom (favorite sport) for taking the time to write and trusting Caldwell for your service needs. Glad everything met your approval! -Justin Harmon (Dealer)

June 24, 2021

Always get great service at Bob Caldwell. Joe Miller is fantastic to work with in the service department. I would not get my vehicle serviced anywhere else. More

by CMHguy78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miller
Jun 26, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

That's awesome. Very pleased with Joe's continued effort and refreshing to hear the same from customers. Joe has been recently and deservedly promoted to manager and look forward to seeing his growth of the department and those within. Thank you for your business and taking the time to write. -Justin Harmon (Dealer)

June 07, 2021

I appreciate the service every time I come. I always get treated with respect. Service department is the best. Hands down the best in Columbus. More

by cabarrus1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
June 04, 2021

I have been a customer since 1984 and have consistently been treated fairly. The sales and service departments are courteous and professional and the facility is clean. I keep coming back to Bob Caldwell b More

by Ruth H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
Jun 05, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

I can't thank you enough for being a customer for this long Ruth. Very fortunate to have the staff that continues to provide a service that you approve of. Thank you so much for your loyalty and appreciate you sharing the story. -Justin Harmon (Dealer)

March 27, 2021

Dino Westerfield was my sales person can’t say enough how well round sales person he is, not only was tainting he made sure all my needs were met. 5 Star sales man More

by Fred.walker0328
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Westerfield
Apr 01, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well thanks Mr. Walker for taking the time to highlight the experience. Dino continues to exceed expectations for everyone here but means more to hear it from customers. Thank you for the opportunity for (Dino and) us to earn your business! -Justin Harmon (GM)

March 24, 2021

I love Brooke and her great communication. She responded and called back anytime she missed my call, she called to keep me posted the whole time. More

by ebrown922
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brooke
Mar 25, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Vital necessity to be a good advisor is the cadence of communication between tech and customer. Brooke has been a very helpful employee in multiple roles and lucky to have her as part of the team. Appreciate the business and comments. -Justin Harmon (GM)

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