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Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Columbus, OH

4.1
391 Reviews
Call Service Center (614) 888-2331

391 Reviews of Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

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March 10, 2021

I purchased my vehicle and just had my first oil change at Bob Caldwell Chrysler Jeep. I have had excellent service! They were quick and polite. I recommend this dealership for your Jeep needs! More

by julsireland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Guendert
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Mar 13, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Yes!! One of the most vital heartbeats of the dealership that gets thrown to the way side and botched is the "Almighty Oil Change". Despite the pricing fluctuations, it's not a profit center and hence the lack of attention the oil change receives but it's a loyalty thing. If a dealer can't perfect the oil change, (usually rotation), and a multi-point inspection in a realistic time frame, customer has no reason to comeback. Long winded response to your review but makes the review that much more important to me. Thank you for the business and review. -Justin Harmon (GM)

March 09, 2021

Wish they did not have their TV set to Fox News. That is an absolute insult to fair minded people and reflects poorly on Caldwell. More

by farmbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe in Service
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Mar 13, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ha, sorry you were offended about the station the tv is on. We leave the remote in the customer lounge so this must have been the channel the last customer left it on. If you are looking for a corporate statement from Caldwell....."we prefer no news channels" ha! Realistically we have basic cable and remote available for any customer to choose what you prefer to watch. Nonetheless apologize and hope the rest the experience went well. Thanks. -Justin Harmon (GM)

Mar 13, 2021 -

farmbo responded

Thanks for the response. When I arrived for service at 8:00 the TV was tuned to Fox News and the volume was turned up in the unoccupied waiting room.. I was unable to change channels but that could be My Bad due to the unfamiliar remote. I'm glad Caldwell is sensitive to the fact that Fox News is toxic to probably a majority of customers in Central Ohio. It's bad for business. With all the competition in the new car market, it would a deal breaker for me to support a dealership that promoted Fox news, so thanks for clarifying that it is not Caldwell policy. A "no news channel" is fine by me. Best, Tony Logan Caldwell buyer since 2005

March 02, 2021

You guys were super fast getting my car back to me!! Thank You so much! Very happy with the out come! 5 stars for you More

by kischareinier68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Miller
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Mar 02, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Always the goal and happy to hear this visit the goal was met. Thank you for the business and review! -Justin H (GM)

February 18, 2021

My engine light came on and I knew I was past due for an oil change. Due to COVID-19 we are not driving as much as usual. The battery was not being charged. Service was completed in a timely manner. More

by MikeA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brook Wilson
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Feb 19, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the constructive feedback and rating. It's wild the difference in driving habits 2019 vs 2020 and we have seen quite a few problems with vehicles sitting. Glad to hear Brooke was able to make the problem as painless as possible. Please let us know how we can be of service in the future and thank you for the business. -Justin H (GM)

February 15, 2021

Amazing service and Outstanding customer service. Informed me step by step with concerning issues. Brooke was amazing along my journey there. Ty will be back More

by Fields.bj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brooke in service dept
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Feb 19, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear it. Thrilled with Brooke and she has been a tremendous help to the dealership in multiple forms. Thank you for the business and taking the time to leave a review. -Justin H (GM)

February 09, 2021

Great service. Thanks to service advisor Joe M and Service Manager Matt. Great communication and follow up. Took the extra steps for the customer overall More

by Rawwanner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Miller and Service Mgr Matt
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Feb 12, 2021 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Strong combo and both of them are mechanically educated which makes my job a whole lot easier. Happy to hear the service was appreciated and hopefully the next visit is by your choice and not the vehicles. Have a great weekend! -Justin H (GM)

November 30, 2020

I had the most amazing experience buying my first car. I found exactly what I was looking for and then some. Jason and Xavier made the process so easy. Highly recommend! More

by Ashley B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Esposito
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Dec 05, 2020 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Both solid reps, glad to hear Jason and Xavier were able to assist. Congratulations on your first purchase and hope the vehicle continues to be a positive and memorable experience. Be safe and thanks for the kind words. -Justin H (GM)

May 02, 2020

Thanks for his patient and time. The service is good. The car is satisfied and has no problem at present.It’s a satisfied deal. More

by Zhang.10570
Recommend Dealer
Yes
Employees Worked With
drew
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Jul 23, 2020 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks for taking the time to leave a quick 5-star review about your experience at Bob Caldwell Automotive. We appreciate you choosing Bob Caldwell for your vehicle service needs and we look forward to helping you again in the future. --Meredith (CX Coordinator)

March 09, 2020

I’ve been looking to upgrade to a Jeep Cherokee from my Dodge Dart for a long time and finally made it happen thanks to Xavier at Bob Caldwell! He was able to work on the prices with me and helped figure o More

by Scottyp55
Recommend Dealer
Yes
Employees Worked With
Xavier
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Jul 23, 2020 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Congratulations on your upgrade to a Jeep Cherokee! We're happy Xavier was able to help you get into the vehicle you wanted and that fits your needs. We appreciate you taking the time to leave a 5-star review regarding your purchase experience and we look forward to helping you again in the future. --Meredith (CX Coordinator)

February 29, 2020

Quinton was amazing with my purchase. I will be going back to him in the future I will be sending all my family to him. More

by Janee3816
Recommend Dealer
Yes
Employees Worked With
Quinton
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Jul 23, 2020 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thanks for taking the time to leave a 5-star rating regarding your purchase experience with Quinton. Congratulations on the purchase of your new vehicle and welcome to the Bob Caldwell Automotive family. --Meredith (CX Coordinator)

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