Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Rapid respose to ALL this customer's needs. Ron in parts dept quickly and effectively handled my conversion van parts need, while sensitive to my physical limitations. Made extraordinary effor Ron in parts dept quickly and effectively handled my conversion van parts need, while sensitive to my physical limitations. Made extraordinary effort to accommodate. Way to go Ron. We'll be back. More

awesome service department, love the remodel Nice comfortable lobby to wait in with different areas of seating and wifi, . Free bottled water and coffee machine . Service guy joseph miller is v Nice comfortable lobby to wait in with different areas of seating and wifi, . Free bottled water and coffee machine . Service guy joseph miller is very friendly and I got my Jeep back sooner then the estimated time. recall and oil change done while doing work in the waiting room while having coffee, what a perfect service visit, thank you bob Caldwell , thumbs up More

Replace headlamp I just stopped in to see if I could do anything about the moisture in the drivers side headlamp. Lenora J Funk was so very helpful. She was very cou I just stopped in to see if I could do anything about the moisture in the drivers side headlamp. Lenora J Funk was so very helpful. She was very courteous and made sure that I was comfortable while I waited. I was in and out within an hour and they completely replaced the headlamp at no charge. Wonderful experience. More

Best service center ever! Joe in service is so knowledgeable and helpful!! He really knows his stuff and helped me understand what exactly was going on with my car! I needed to Joe in service is so knowledgeable and helpful!! He really knows his stuff and helped me understand what exactly was going on with my car! I needed to go on a long road trip and helped me feel confident and secure in taking that trip with my kids! He got my vehicle worked on quickly and I wasn’t charged for unneeded items like another place wanted! More

service department is top notch This review is for the caldwell service department and joseph miller who helped me in the service shop. The whole department was very helpful and Kn This review is for the caldwell service department and joseph miller who helped me in the service shop. The whole department was very helpful and Knowledgeable about what was going on with my vehicle and kept me informed me during the recall repair !! a loaner car was offered during the visit but was not needed due to the quick and timely repair . joe is also very thorough at his job !! I am very happy with the work that was done by the technician richard weaver :)!! Thank you for your great customer service and your great Mechanic !! More

Shop with CJ I am really picky and particular when it comes to customer service esp. due to having a history of customer service experience myself. I had a great e I am really picky and particular when it comes to customer service esp. due to having a history of customer service experience myself. I had a great experience with C.J. of Bob Caldwell. I think it is so important that rather buying a car immediately or "inquiring" to find the best price and or a best fit vehicle, that professionalism, excitement, patience, knowledge and listening skills are tuned into/displayed to each customer. You never know who is coming back or who knows who. That was displayed when I inquired to get a SUV. Although, I didn't get the SUV. When I do let go of my sedan, I will definitely shop with C.J. Due to the customer service displayed to me, I have forwarded many people to him and took the time to write this post. And the others that shopped with C.J. and brought from Bob Caldwell referred by me were very satisfied More

Disappointed I purchased a new 2016 Jeep Patriot. The brakes squeaked and the idle was rough from day one. The service department and especially the service manage I purchased a new 2016 Jeep Patriot. The brakes squeaked and the idle was rough from day one. The service department and especially the service manager were less that what I would expect. It felt that it was my fault for not being satisfied with a vehicle that had obvious flaws. I would not purchase a new vehicle from this dealership and I would not purchase a Jeep again. More

Horrible service & incompetent Needed a new rear turn signal bulb and socket. Guy sold me a white bulb, should have been yellow, found that out later. I asked if they could help ins Needed a new rear turn signal bulb and socket. Guy sold me a white bulb, should have been yellow, found that out later. I asked if they could help instal it real quick and wanted to charge $116/hour for labor. Valvoline did it free of charge. Overall attitude at Parts & Service at Bob Caldwell is that they don't really care about customers and seem to not want to be there. Although I will say the ladies at the Cashier's desk were courteous and acknowledged me in a respectable fashion. Kudos to them. Unfortunately this is not my first bad experience at Bob Caldwell. I avoid them whenever possible and will never buy a vehicle there again. More

Horrible body shop I had my car at their body shop and had a horrible experience. They only fixed half of what they were supposed to because they are to incompetent to o I had my car at their body shop and had a horrible experience. They only fixed half of what they were supposed to because they are to incompetent to order all the parts. When I returned I could hear the manager and tech talked about me and laughing. They have horrible customer service and are unprofessional once they get your money. I would not recommend anyone go there ever. More

Awesome service I felt like I won the lottory today. Thanks to Dave & Shane. My check engine light came on this morning at 530 am. Scared me to death. So at 730 am I I felt like I won the lottory today. Thanks to Dave & Shane. My check engine light came on this morning at 530 am. Scared me to death. So at 730 am I called and talked to David. And he ask me a few questions. Than informed me that I just passed my warranty miles. But told me to bring my car In and he would see what he could do for me. So I did, not only did I get my car on right away, but got it fixed at no cost to me. And that's music to a single mother. Kudos to this dealership for taking care of their customers. THANK YOU GUYS...... More