Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Poor customer service Went to the parts department for a clip for my 2012 Dodge Charger had the VIN number and a picture of what was needed. The service clerk looked up the Went to the parts department for a clip for my 2012 Dodge Charger had the VIN number and a picture of what was needed. The service clerk looked up the VIN number and sold me a a bolt that was the wrong part for the car. I had to go to the sales department have them take me to a car on the lot showed me the part took me back downstairs to the parts department so I could purchase a dollar clip. A total waste of my time and terrible customer service. I would not recommend this parts department. More

Happy Customer NICK DOLDER (Body Shop Manager) is God sent!! I recently was in a car accident. The other driver was at fault. I dropped my vehicle off at the deal NICK DOLDER (Body Shop Manager) is God sent!! I recently was in a car accident. The other driver was at fault. I dropped my vehicle off at the dealership, Nick ensured the rental vehicle would be at the shop to complete all the paperwork on site so I wouldn't have to make another trip. For 3 weeks, the insurance company gave us the run-around, trying to NOT approve all damages. Nick went to bat, and I did not have to get involved. He reached out to the insurance company MULTIPLE times weekly, and kept me updated on every step. I never once had to get involved because he did everything. After the THIRD WEEK, when the insurance company finally approved the claim, he contacted me and informed me when the work on my vehicle would be completed. The whole time my vehicle was being worked on, he constantly kept me updated. I can not sing Nick's praises enough. HOPEFULLY I will never have to go thru this process again, but should I have to, there's no question..............I will be going back to see Nick!! I would recommend this body shop over any other body shop in Columbus. Thanks again Nick!!! More

Never again I purchased a 2011 ford ranger from bobcaldwell 5 months ago and have had front suspension problems since I bought it. The truck has been in their ser I purchased a 2011 ford ranger from bobcaldwell 5 months ago and have had front suspension problems since I bought it. The truck has been in their service department 3 times for this, 2 of the 3 times I was told they couldn't find anything wrong. The 3rd time they said that they found that the upper passenger side ball joint was bad and they replaced it. I use to be a mechanic and in my experience if 1 ball joint is bad then the others will follow shortly. 5 months later the rest of them are shot and the truck is unsafe to drive. 600$ is the repair bill to replace the other 3 ball joints and alignment. The truck came with a 3 month 3000 mile warrenty through them, of course now it's out of warranty. I drive the truck a total of 20 miles a day and it has less then 2000 miles then it had when I bought it, unacceptable! If the ball joints are bad now, they were bad then and they didn't want to put the money into it. Their people are nice and friendly but their service sucks. I also have a 2010 jeep wrangler that I had taken to them for service for starting issues,door lock issues and tpms issues. They wanted to charge me over 400$ to replace the driver side door latch and said they couldn't find any other problems with the jeep, I declined the service. I took the jeep to another mechanic and was told that the door latch problem was a bad connection in the harness ( The mechanic unplugged the harness, cleaned the terminals and plugged it back in and it now works fine). The starting problems was caused by the gear shifter cable, it needed to be readjusted and it had a bad tpms sensor. I was charged 270$ at bob caldwell for nothing and had to pay anot her mechanic 400$ to fix everything. I'll never buy or take another vehicle to them for service! More

Service department is a scam!! Let me start by saying that when I took my car in to address a recall, Franklin, my service advisor, was very courteous and professional. I was also s Let me start by saying that when I took my car in to address a recall, Franklin, my service advisor, was very courteous and professional. I was also speaking with Shannon, a sales consultant, who was also very attentive when my family and I went in to see different vehicles. We ultimately decided to go with a Lexus RX instead of the Jeep Grand Cherokee because of the poor level of service we received from the actual technicians and the poor quality of the Dodge Chrysler brand. We also felt that the MSRP on the vehicle was too much in comparison for the product you were getting in return. $42K for a Jeep Grand Cherokee or $52, for a Lexus RX fully loaded. It was a no brainer. Now the reason for my rating... The GM Justin Hamon has been asking customers to "give them a chance" or try to resolve issues with them directly before going public with online reviews and such. I tried that and got nowhere. After taking my car to their shop for a recall, (not because anything was wrong with my vehicle), Franklin came back with some suggested additional services. I agreed and paid $400.00 for those services. As soon as I got my car back and drove off, it wasn't even a quarter mile before my car shut off on me. I immediately called the shop and they stated that that issue wasn't normal and if it continued, to take my car back. I waited two weeks and the issue continued. I then took my car back to have them address the issue and they had the audacity to charge me to correct the issue. Then they came back and said that they would give me an in store credit of the initial $400 that I paid to correct the problem that they were charging me $1,000 for. I refused and asked for a refund. They denied my initial request. I then said that I would prefer to resolve the issue there, and if not, I would go to the Better Business Bureua and express my concerns there. The service manager then said he would give me $160 credit in the form of a check, and that I would receive it in about a week with the condition that I drop the issue and not contact the BBB. Two weeks passed and I got nothing in the mail. It was not till then that I decided to complain to the BBB. Surely, when I got to the BBB website, out of 20 complaints filed against the dealer, 18 of them was for "product/service". If you go back and read the reviews, you'll find a common trend that consumers feel they are being scammed by this dealer. I would rather buy the original parts and take them to a third party mechanic to address the issue since the exaggerated amount of money you pay to the dealership won't even guarantee any service. Not to mention, the "word" of the management team is worth absolutely nothing!!! More

Someone is not professional When you take your vehicle to the dealership you expect them to have the right mechanics and the proper equipment to be able to find the problem your When you take your vehicle to the dealership you expect them to have the right mechanics and the proper equipment to be able to find the problem your vehicle very easily especially if you already had narrowed it down for them. I went to three shops to check out pricing and how long it would take to do repairs on my jeep coolant system and all guaranteed same day repairs at a couple hundred dollars lower pricing but of course I wanted dealer parts but just wanted to see what the main differences were between the competitions. To start off I bring my jeep in at around 8 a.m. on 04/14/2016 and was told it would be around noon before they knew exactly what was wrong and the service advisor asked did I have a ride and I did say I could have someone pick me up but I couldn't get a hold of him so I sat around till noon but they never even had started on the truck and I was seeing people offered shuttle rides and rentals. So by 1 o'clock I asked another service advisor about the shuttle and they were able to get me one to go home. This is on a Friday. I get a call before they closed saying they wouldn't be able to get finished in time so it would be sometime Saturday morning before they could finish. I already by then had rented a vehicle myself around 3 p.m. Saturday they call me saying they weren't able to finish my jeep and it would be Monday morning before they could finish. Ooookay. So that's 3 days of rental fees so far. Monday 04/18/2016 comes around and they don't finish until closing time and the rental had to be back by 3 p.m. so that was an extra charge for being late. So I have someone take me to pick my jeep up and I drive it around trying to finish some errands not noticing they didn't actually fix it and my coolant reservoir level was low. I run out of town a lot so my vehicle was parked Tuesday till the 04/28/2016. So when I get back I check under the hood to pre trip my jeep like I always do every week that goes by and noticed that the coolant reservoir is bone dry. This is around 11 a.m 04/28/2016 so I take it straight up to the dealership and they run a check on it which takes all day and I still have to wait the following day to find out that the water pump is going bad so they do the repairs. Had I not pre trip my jeep I could have ran around and blew up my engine running hot. The charges were phenomenal. For a fuel cap I was charged $24 with a pressure test of $101.70 but oh wait other shops that I went to automatically perform pressure testing so why did they charge me to do a pressure test twice? Doesn't make sense. I didn't receive any discounts for the rental. They said their mechanic didn't really mess up but if you really performed a pressure test the first two times charging me twice then how come the water pump failure wasn't caught then? I was charged for a drive fan which didn't need to be replaced unless it's damaged which it wasn't but they decided to switch it out anyways. I've always said never take your vehicle to the dealership because they will double charge you and repair things not necessarily needing replaced. I will see if I can talk to a investigative reporter and attorney about the double charges and Mopar part charges I found online way cheaper. If you are a dealership why would I be able to get your part for cheaper? SMH I was also told they knocked off the second labor charge per service manager like I was getting a favor done. Oh really? Charge me twice for coolant.. Had you fixed it right the first time that would have not been necessary. Don't let me get started on the ignition switch replacement.. Looks like a rookie job. Looks unprofessional and they leave grease in your car to clean up. For the price they charge can you keep my vehicle clean? SMH Total charges for a coolant fix and other charges 1676.73 never again will I have them work on my vehicle and I suggest anyone else to steer clear. More

Appointment times mean nothing. Scheduling an appointment is no different than just showing up. Came in early for a 10am appointment and it is now 11:45am. Still have yet to touch th Scheduling an appointment is no different than just showing up. Came in early for a 10am appointment and it is now 11:45am. Still have yet to touch the vehicle for simple repairs. Oh, and this site is blocked when using their wifi. I wonder why. More

Didn't pay for my rent a car . Really !!! Just received a call from enterprise saying Bob Caldwell will not pay because they said I was in an accident . Well if I didn't need to wai Really !!! Just received a call from enterprise saying Bob Caldwell will not pay because they said I was in an accident . Well if I didn't need to wait 2 days for my transmission update or the tires they needed to order this would've never happened. I'm extremely upset ! Will never give them my business ever . No oil change , no warranty issues , nothing . They have lost my business forever . Jennifer Brewer More

I took my Jeep in for a recall for the ignition switch I made an appointment, asked for approximate time of completion and was amazed when the job job was completed on time! Everyone I dealt with was very I made an appointment, asked for approximate time of completion and was amazed when the job job was completed on time! Everyone I dealt with was very friendly and helpful. More

Repairs to my 2002 Dodge Dakota . The Service Department at Bob Caldwell does an excellent job informing me about the repairs needed to get my vehicle back on the road . The Service W The Service Department at Bob Caldwell does an excellent job informing me about the repairs needed to get my vehicle back on the road . The Service Writer was Lenora Jo and she was very professional . courtious , and kept me updated on the repair progress also went out of her way to be sure that the repairs meet my expectations . Bob Caldwell employees i have delt with are well trained , treat you with respect and become a friend you can depend on to take care of your vehicle . More

Service Visit Received excellent service with a special emphasis on our Service Advisor Mark Cornell. He went out of his way to insure an excellent experience. T Received excellent service with a special emphasis on our Service Advisor Mark Cornell. He went out of his way to insure an excellent experience. This included noting recalls which could be serviced and obtaining a courtesy car when the service exceeded my expectations. More