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Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Columbus, OH

4.1
391 Reviews

391 Reviews of Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

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August 11, 2015

Quick and efficient service. My service tech,Denise,was as friendly and helpful as I could want.Got my service performed and was on my way with a smile. I would certainly recomme More

by Dude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise
Oct 05, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Glad to hear that. Dealerships and Express service did not go together very well a few years back so although we still have some work to do, trying our best to recognize people don't have hours to sit around waiting for their car to be serviced. Appreciate the comments. -Justin H (GM)

August 02, 2015

car repair Very friendly, knowledgeable employees. Kept me informed about the work being done to my car. Will continue to have my car serviced at Bob Caldwell. More

by vdamron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Oct 05, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the review. Standard practice in the industry is 10 & 2. That means at minimum advisors should call all customers twice a day for updates and 10 & 2 are typically the times that the least amount of customers. Justin Green does a great job in the drive, very lucky to have the talent we do currently. Thanks! -Justin H (GM)

July 23, 2015

Great service The gentlemen that helped me was very friendly, honest and made sure I received all the appropriate updates for my vehicle. He told me all the updates More

by Swag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
?
Jul 29, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you, very difficult to pinpoint how fast we can fix the primary issue, address any subsequent issues and have the vehicle back to the customer in suitable time. Thank you for recognizing the effort made by the advisor. As we say, no one enjoys or expects to have to show up at a service facility but glad to hear that customers recognize their efforts. Sincerely appreciate you taking the time to write a review. -Justin H (GM)

July 11, 2015

Time for recommended maitenance 2 recalls were performed, all recommended performance services were done at proper milage interval. Service Advisor Mark Cornell was able to factor t More

by Royalhood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Cornell
Jul 21, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you for the stellar marks and the kind words, very appreciative. Mark is a great individual to work with. His vernacular is second to none in our line of work and shows great attention to customers and thorough process with each repair. Caldwell is lucky to have Mark on board and customers like yourself willing to sacrifice your time to share the positive thoughts. Also, we will be sure to address the fingerprints left on the vehicles. Handling vehicles all day everyday requires these guys to periodically rinse with industrial soap, they gotta stay on it. Thanks again. -Justin H (GM)

July 03, 2015

Great service My service advisor Justin is always awesome! Very attentive to my needs and expectations. Very good at keeping me updated during the day while my vehi More

by Skippy McSkipperson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Green
Jul 21, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Justin is a very capable and talented, we expect a lot out of someone like Justin. Thank you for your kind review.

June 20, 2015

Mark Cornell was great to work with. Mark Cornell, the Service Advisor, assisted me through my initial call and during the service. The connection is much improved on the starter and t More

by martin1939
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Cornell
Jun 20, 2015 -

martin1939 responded

I was not able to finish writing completely what I wanted to due to word limitation. I would like to add that I have been dealing with Bob Caldwell Dodge since moving to Columbus 4 years ago and have never had a problem with their service. Their service is much superior to the Dodge dealership I dealt with in Austintown, OH, who one time cut my wife's wires that activated the handicapped lift for a scooter. Fortunately, the lift company was kind enough to repair this at no charge, but I never felt comfortable taking my car in after that and informed the dealership of this, too, and told them that if something ever happened like that again, they would have to pay.

June 19, 2015

Mark was awesome. My car broke down due to a recall issue. I figured it would be a week or so before the repair, but it only took a day. Mark killed it, let me know wha More

by travismsoccer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
Jul 21, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Travis for sharing your service experience. Recall notices have become very tricky. Not only are there tons of recalls currently (industry wide, not just Chrysler), but manufactures are having a tough time supplying the dealers with the parts and instructions necessary to complete the recall. To complicate the recall even more, typically the recall letter states to the customer the time in which it "should" take the technician to fix. In many cases this is accurate but most shops and techs still need additional time to finish prior job, rack, and inspect vehicle for general safety and maintenance. This leads to a longer than expected time for the recall to be completed. Anyway short story long, it's encouraging to hear you were happy with the turn around. Lastly, we have many new faces in service management, admin, and the drive. They have a very difficult job in this department as most customers do not "look forward" to repairing their vehicle. The current staff is doing a great job in my eyes and glad to hear in customer's eyes too. Thanks again for taking the time to provide the feedback. -Justin H (GM)

May 19, 2015

Great Service The service department staff is wonderful here. Shane Cawley helped me immensely with getting replacement keys for my car. He let me know all my optio More

by Lynds1205
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Cawley
Jun 05, 2015 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Hard to find self motivated employees that will work in a service department from 5:45 AM- 7:00 PM. Thank you for your kind words! -Justin H (GM)

April 14, 2015

service I went in for my second service. They were very friendly and offered a shuttle so I did not have to wait at the dealership. More

by tiffnicam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mark
April 13, 2015

Service area Dealer quoted a very reasonable price for parts and labor for front suspension installation. Actual labor was less than quoted resulting in a signifi More

by jkilbane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caleb Redfern
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