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Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

Columbus, OH

4.1
391 Reviews
Call Service Center (614) 888-2331

391 Reviews of Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

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February 09, 2024

Kevin was very accommodating in getting me scheduled and provided top notch service. I didn’t have to wait very long for my oil change and he explained the one issue they found (a recall on my battery pack) More

by stephanieparker210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
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Feb 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate the commentary Stephanie! Tech and advisor deserves some credit here and something our new Service manager is focusing on- complete processes. Thank you Stephanie for your business and your review. -Justin Harmon (General Manager)

February 08, 2024

Cody always delivers. He communicated the problem clearly and kept me posted about the progress More

by greg.hargett.ohio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Mudd-Curtis
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Feb 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Greg. Commitments from our commercial accounts like yours Greg mean the world and appreciate the feedback. Have a great weekend and please let us know if anything is less than ideal. -Justin Harmon (General Manager)

February 08, 2024

Service rep was kind, knowledgeable, and quick. Job time was just about what I was expecting. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Swartz
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Feb 10, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Paul. With a new Service Director the entire department is receiving an overhaul. Thank you for the feedback so we know if what is being changed is working. We appreciate your business. -Justin Harmon (General Manager)

February 07, 2024

Keith Watson was my service advisor and did a great job communicating with me. I also want to recognize management Jack B. and Justin H, for great customer service! More

by Will B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Report | Print
Feb 07, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Well this review hit home! Appreciate everything you do for all the folks here at Caldwell Will. You have shown poise, patience, and loyalty for so many years we can't say enough. Cheers and you know we are here for ya. -Justin Harmon (General Manager)

February 04, 2024

The price of oil change is just to much. Thinking about getting ancar and selling this car More

by thomashollingsworth47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisvet Rizo
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Feb 07, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

We agree. Just so everyone knows we shop all services and oil changes especially for those that have gone from conventional oil to synthetic are recognizing almost 100% increase in price vs their last vehicle. Price of Oil and labor have both shot up and unfortunately we are just passing along the increases. I'm sorry, same thing we've been hearing for the last couple years. -Justin Harmon (General Manager)

February 03, 2024

Great service and very kind staff. Priceing was reasonable. The mechanic did a good job on my jeep. I was impressed. And I got my Jeep back in a reasonable timely manner. More

by kylee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
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Feb 07, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Thank you Kylee. The new Service Director made it a point out of the gate to slow the schedule down so those with scheduled appointments can get in and out in a manner that is reasonable. Although we do have a backlog in appointments his other priority is more technicians. Glad to hear that you were happy with Todd representing himself and the business. Thank you for choosing Bob Caldwell to work on your vehicle! -Justin Harmon (General Manager)

February 03, 2024

Service department is great. Todd was extremely helpful and thorough. He made sure all our concerns were addressed. More

by ebmasterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
Report | Print
Feb 03, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate you endorsing Todd's efforts! Taking the time to leave compliments like this means a lot to the individual and helps all of us succeed. Have a great weekend! -Justin Harmon (General Manager)

February 03, 2024

Came early before open on a Saturday and allowed me to pull in the Express Oil Change. The person signing me in took my information to get my service started. Took 35 minutes and I was out. The cashier su More

by dbrhhern83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Montgomery
Report | Print
Feb 07, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, that's a great story and appreciate you sharing. Drives me nuts when businesses wait until the very second to open doors and vice versa, shut doors the minute they close. We see this almost daily where our folks will work 30/60/ sometimes 120 minutes passed closing to piece a deal together. Thank you for acknowledging Todd's respect for your time. Have a great week! -Justin Harmon (General Manager)

February 02, 2024

Accepts appointments and were punctual. Answered questions and kept me informed during my visit. Cody was very helpful and a great service rep. More

by hbfa6
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier exhibited excellent customer service., Cody Mudd-Curtis, Steve Welch
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Feb 03, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Appreciate you highlighting the importance of constant communication. Thank you for your business and review! -Justin Harmon (General Manager)

February 01, 2024

My wife and I broke down the other day and didn't know what to do so we had our truck towed to the closest dealer where they said it would be about 2 weeks before they could get to it we were so distort a More

by karencleve2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Watson
Report | Print
Feb 03, 2024 -

Bob Caldwell Chrysler Dodge Jeep RAM responded

Ya, that's not a good scenario and glad to hear our team was able to recognize your predicament. On the other side, we have added 2 technicians in the last couple weeks and still looking for 2 more to keep ahead of the schedule. Glad to hear a bad situation turned out better than expected. Thank you for your patience Karen and hope your February is finding you well! -Justin Harmon (General Manager)

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