Bob Caldwell Chrysler Jeep Dodge Ram - Service Center

I took my truck in for an oil change and had the pleasure of working with the most friendly advisor I have ever met. Logan made us feel like family. She gave my daughter highlighters and paper to draw on. Th of working with the most friendly advisor I have ever met. Logan made us feel like family. She gave my daughter highlighters and paper to draw on. The tech even informed me that stuart little is living in my engine. We will definitely be back for service! More

This dealership resolved my issues quickly and efficiently, and helped give me all the information I needed. efficiently, and helped give me all the information I needed. More

Had my appointment set for 8am on Tuesday Jan. 9th, so I dropped it off the night before. I called a couple days later to check on my car and they hadn’t even looked at my car yet! Then came Satur 9th, so I dropped it off the night before. I called a couple days later to check on my car and they hadn’t even looked at my car yet! Then came Saturday, still hadn’t looked at my car. And finally on Monday they look at it and I finally get my car back after a week of them having it. I understand there is backups, but if they knew they were so backed up they shouldn’t have had me drop my car off when I did because I had no other means of transportation and when I asked for a rental they said no. I had to spend $100 (that I didn’t have) that week on Uber to get back and forth to work. They also told me that a re-alignment on my leased car would be $130. I told them not to go through with it because I already had to spend $100 on Uber because they had my car way longer than what they originally said. I will NEVER be coming back here. More

They are very friendly and helpful with all of my questions. They always have things done in a timely manner. questions. They always have things done in a timely manner. More

It only took two to two and a half hours to get my car serviced. I was give a detailed review of the service provided and alerted to future needs. serviced. I was give a detailed review of the service provided and alerted to future needs. More

We scheduled an appointment for Friday. Talked to a service advisor and they said it may not be until Monday that someone gets to looking at the vehicle. Called Monday evening and they said Talked to a service advisor and they said it may not be until Monday that someone gets to looking at the vehicle. Called Monday evening and they said that it might not be until late Tuesday or Wednesday before someone even looks at it. I asked if we could have a loaner and was informed that loaners are only for warranty service. At which point I just asked to have my vehicle back so I could take somewhere else. That same day I had a loaner from a different shop and they had it into their shop. I understand being short staffed, but why bother scheduling appointments nearly a week before you can even get it in? Other than the major waste of time and inconvenience, everyone was very polite and understanding… unfortunately I won’t be returning here for service. More

Kept me posted on every step of my vehicle repair when the parts were on back order to the completion of the repair the parts were on back order to the completion of the repair More

They were very professional speedy on service and would definitely go back and recommend them definitely go back and recommend them More

Todd was,and is Fantastic, I had great service. I will bring my car always to Bobb,Calwell Jeep&Chrysler. Jerome Harper Sr I will bring my car always to Bobb,Calwell Jeep&Chrysler. Jerome Harper Sr More

They did the recall as noted, mounted and balanced my tires that I brought in and an oil change.The only issue I have with the service is they recommend wiper blades, I replaced them less than 30 days ag tires that I brought in and an oil change.The only issue I have with the service is they recommend wiper blades, I replaced them less than 30 days ago. A proper inspection would have mechanical, suspension, and fluids on it. The oil change sticker wasn't on the windshield either, it's just been too cold to check even if it was done. More