Bought my Ford at a different dealership. Went to Bob Chapman for recall service work, oil changes, and tire rotations. Asked if I could get a free car wash after service was done. Female service gal told me I could drive the car into the washer myself. Once leaving the car wash, Bob Chapman himself was standing there asking what business I had washing my car in there because I had Ricart Ford tags on. I told him I had service done. He told me the car wash was only for paying customers. I told him I was a paying customer! He asked me why I bought my car from Ricart. I told him I found the car I wanted online and bought it there. He said he could of got me any car I wanted. He also said the service dept should of been the ones washing my car, not me. I told him to take that up with his staff since I was instructed to do it myself. I said if it was such a big deal, that he could give me his plates. So the next time I went there for work, not only did they put a plate on the rear (they took off my Ricart back plate and didn't give it back) AND front, but they also stuck a Bob Chapman Ford sticker ON MY PAINT WITHOUT PERMISSION. When I called to inquire about this, Jeff, the service man was very rude and said the detailer normally does that and Jeff didn't apologize. I told him I took the plates off & picked off the sticker. Jeff then cancelled my recall part order on his own. I am now back to Ricart Ford and will NEVER go back to Bob Chapman. They are shady & rude.