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Bob Ferrando Ford - Service Center

Girard, PA

4.8
1,463 Reviews

1,463 Reviews of Bob Ferrando Ford - Service Center

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August 24, 2022

The Lead Technician explained things in a way that was very easy to understand. They didn't try to upsell me on service that wasn't necessary. He even gave me some pointers on the Ford things that were fo More

by wagner0514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

wagner0514 responded

I had a very good first impression with the Service dept (Arlen, specifically). Thank you!

August 19, 2022

Work well with customers. Efficient excellent service explains problem areas timely with work offers assistance with your car needs More

by $Gator16 S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dedionisio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2022

Love BFF! Have purchased several vehicles here and would like to buy a Bronco as our next vehicle but Ford would have to come back to reality before I did. I W More

by Brian Snyder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2022

Prompt professional service at a good price. With technicians who strive to minimize downtime of my vehicle. More

by Paav8r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
August 04, 2022

Great service staff always explaining the work to be completed great place for service 5 stars More

by 2ENJOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2022

Great service took care of me promptly everybody was extremely nice from the person who ordered the tire from the person that took care of putting the tire on and the gal in the office when I paid would More

by Cindynana3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven McInchak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
July 28, 2022

Very dependable. Always friendly and I appreciate their work. Always a nice loaner car. Neat and clean waiting area. More

by joycesells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
July 22, 2022

Friends always ask why I take my car to the dealership to have it serviced there,,, I have been buying cars from Bob Ferrando since 1992 and I trust Arlen,, the rest of the staff as well as the awesome mecha More

by cgloverroberts@icloud.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
July 22, 2022

John in service is so great at his job as well as making my family feel like he values our business. He is one of the reasons we stay loyal to Ferrando Lincoln. More

by Carla.higgins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2022

Great service and very friendly staff always explaining the work being done I recommend then to others More

by 2ENJOY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Casane
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