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Bob Ferrando Ford - Service Center

Girard, PA

4.8
1,478 Reviews

1,479 Reviews of Bob Ferrando Ford - Service Center

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October 12, 2022

I had a warning pop up on dash and in Ford Pass. I called 1st thing in morning and they got it in after lunch. Even better they were able to correct in 30 minutes. Actually was able to get back to w More

by Jaylgalloway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2022

I was pleased to get work completed and elated that a loaner vehicle was available for my use. More

by PISP30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber
October 11, 2022

Very prompt and courteous belie the importance of my time the interaction with the service manager Arlen was very pleasant he was very polite and knowledgeable. Went above and beyond. More

by Mickelk48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob
October 11, 2022

Great customer service guys treated me with respect and the work was done in a timely manner. 👍🏾 More

by Edward71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Casane
October 08, 2022

Great timely service with very nice and helpful service managers! I can get a loaner car if needed! More

by FAIRVIEW0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2022

Great customer service communication through service process. Friendly and helpful right from the beginning. Would recommend to friends More

by Edward71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2022

Always friendly! The service shop is fantastic. The guys get you right in,then check out ladies are friendly as well. More

by ADAMSAMANDA32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
September 22, 2022

excellent service, no complaints in 9 years of service. Pleasant and polite staff, always greet you promptly. More

by JILCAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Casane
September 20, 2022

Service Dept is 1st Rate: - Been a customer for 25 plus years-Check them out More

by Grh3910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2022

Service is always excellent, and Shawn Haas helped in finding me the perfect vehicle that best suited my needs! More

by rmaher41@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dedionisio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Haas, Doug Casane
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