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Bob Ferrando Ford - Service Center

Girard, PA

4.8
1,478 Reviews

1,478 Reviews of Bob Ferrando Ford - Service Center

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December 29, 2021

I’m always pleased with the service department. Not good for new sales but have kept me going with my 2008 Lincoln MKZ that I love! Kudos to service consultants Doug Casane & Arlen Bird. Sure hope they are More

by LMIKLINSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Casane
December 29, 2021

Friendly, knowledgeable and accommodating staff. Always helpful when scheduling appointments and answering questions about vehicle service. More

by SEHERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barb in finance , Laurie Garber
December 23, 2021

Had a problem with getting my vehicle serviced properly and Bob Fernando took care of getting together with Lincoln and got the problem taken care of ‼️‼️ More

by Bhartzfeld60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2021

Special thanks to Steven McInchak who spent time and effort in resolving an issue with my tires. More

by PJHILBERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven McInchak
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2021

Awesome service Dept professional service would recommend to anyone been going there for years bought every new vehicle I owed More

by SAM66KEELER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
December 22, 2021

I have always been impressed with with the service and personal interaction with the service department. More

by C.robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Casane
December 20, 2021

All the fellas in the service dept are very friendly and go the extra effort to please the customers! I keep coming back because they are honest and trustworthy. More

by JaneF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber, Doug Casane
December 20, 2021

The guys at The Ferrando dealership were truly perfessional.I will be going back for sure! More

by Jmd3chics
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber
December 18, 2021

Everyone was courteous and pleasant. Service manager was very helpful in detailing the service work. More

by PANKYKANKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Barney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payment Department
December 18, 2021

brakes whMaking the service appointment was easy, Service was performed as scheduled. Proactively checked tire tread depth and brakes when rotating tires. More

by frank.hodas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arlen Bird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Garber
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