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Bob Johnson Buick GMC

Rochester, NY

3.8
283 Reviews
For more than twenty years Bob Johnson Buick GMC has been serving the greater Rochester community with the kind of professional, customer-focused experience that has made us synonymous with automotive sales and service excellence
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4389 W Ridge Rd

Rochester, NY

14626

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Showing 283 reviews

December 14, 2018

very pleasant no pressure our salesman Tommy Kress was very helpful . we told him what we were looking for an d pointed us in the right direction. he gave us some options and l More

by dc685
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Stahl, Tommy Kress, Frank Cassara
December 14, 2018

Very Pleased! Bottom line I told them about a deal I had made at an out of town Dealership and they beat it hands down! Thank you ! More

by RJP1953
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Distefano, James Tam, Doug Catlin
December 13, 2018

First oil change service Very friendly at service desk. Very efficient, I was in and out in no time at all. To tell you the truth I was a little reluctant because I leased it More

by ZITTEL56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Megan Wawrzynski
December 13, 2018

Joe Rotella Is the man! Joe with Bob Johnson Buick GMC went above and beyond to provide exceptional customer service. I highly recommend working with him, he cut right to More

by michael@bathtubmadenew.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Held, Joseph Rotella, Frank Cassara
December 11, 2018

Effortless Jerry was fabulous in taking me to my work after I dropped my vehicle off. I enjoyed the ride and his stories made me smile. More

by sbarbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry - Shuttle Service, Matthew Gerhardt
December 11, 2018

1st oil change service I was coming up on my first service. I pulled up to the dealer to see if they had time. They took me in without a hesitation. I feel like I was ther More

by itilrun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gerhardt
December 10, 2018

Truck Purchase My sales associate offered a great experience. I did not feel pressured and I felt he was supportive throughout the purchasing process. I did feel t More

by kaperc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Held, Joseph Rotella, Frank Cassara
Dec 10, 2018 -

Bob Johnson Buick GMC responded

We're so glad that you felt that way. We try our very best to make the experience as easy and low pressure as possible. Congratulations!

December 10, 2018

Pleasant service nd prompt. I left a follow-up phone message asking a question about the service report BUT did NOT receive a call back. I had hoped the service dept would call More

by HDSCOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gerhardt
December 09, 2018

Awesome salesman Grant Jardine. He made the whole car buying experience the greatest . I will recommend everyone to go see Grant Jardine when they need or wan More

by tjardine0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Held, Grant Jardine
December 07, 2018

Service Never an issue with service for both vehicles, everything is always explained in detail very courteous staff. Always wait for maintenance at the deal More

by dilligaf514
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Gerhardt
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