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Bob Johnson Buick GMC
Rochester, NY
283 Reviews
For more than twenty years Bob Johnson Buick GMC has been serving the greater Rochester community with the kind of professional, customer-focused experience that has made us synonymous with automotive sales and service excellence
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 283 reviews
November 09, 2018
Routine Mileage inspection. Our Encore was due for its mileage update inspection. Very efficient friendly service. Good comfortable environment to sit in while the work is being Our Encore was due for its mileage update inspection. Very efficient friendly service. Good comfortable environment to sit in while the work is being done. More
by mraszeja
Verified CustomerEmployees Worked With
Matthew Gerhardt
November 09, 2018
New Vehicle Purchase Joe Rotello made the process easy without a pressured sale. He was very pleasant with an accommodating attitude. He is a great kid with a bright futur Joe Rotello made the process easy without a pressured sale. He was very pleasant with an accommodating attitude. He is a great kid with a bright future with your company. Doug Catlin was very helpful as well with the financial end. More
by cburritt1
Employees Worked With
Joseph Rotella, Doug Catlin
November 09, 2018
Great service Called for appointment and got one the very next day. Great! The service was completed in a short time and was told where to pick it up outside. Called for appointment and got one the very next day. Great! The service was completed in a short time and was told where to pick it up outside. More
by kpickett5
Employees Worked With
Bill Norris, Megan Wawrzynski
November 09, 2018
Service for oil/filter change and tire rotation. Quick courteous service. Always a pleasant experience. I can almost always get an appointment within a few days of calling. Everyone is always very ni Quick courteous service. Always a pleasant experience. I can almost always get an appointment within a few days of calling. Everyone is always very nice and accommodating. More
by whall16
Employees Worked With
Scott Uruburu
November 09, 2018
Top notch staff and service Everyone was really nice and helpful. They provide great service and I’m very happy to have them so close. I will continue coming back for service and Everyone was really nice and helpful. They provide great service and I’m very happy to have them so close. I will continue coming back for service and sales. Highly recommended! More
by MB7756
Employees Worked With
Megan Wawrzynski
November 09, 2018
Good experience. Had oil change and inspection done. Matt signed me in and Scott finish the paper work when the job was done. The job was done and I was on my way wit Had oil change and inspection done. Matt signed me in and Scott finish the paper work when the job was done. The job was done and I was on my way within an hour which made it a good experience. More
by czlnk
Employees Worked With
Matthew Gerhardt, Scott Uruburu, Megan Wawrzynski
November 09, 2018
Got an oil change and inspection took way too long I recently got a oil change and inspection and took a hour and 45 mins. Way too long. Then the next morning my air tire pressure sensor is now all mes I recently got a oil change and inspection and took a hour and 45 mins. Way too long. Then the next morning my air tire pressure sensor is now all messed up. Very unhappy with my expierence. More
by philbinchelsea
Employees Worked With
Megan Wawrzynski
November 09, 2018
service very good service prompt in and out quick clean , explained everything that was done step by step left my truck clean like they gotit ! very pleased very good service prompt in and out quick clean , explained everything that was done step by step left my truck clean like they gotit ! very pleased More
by JOE A
Employees Worked With
Matthew Gerhardt, Megan Wawrzynski
November 09, 2018
Regular inspection and oil change I always feel confident that the work to be done provides for the best long term performance for my Enclave. I feel I am in good hands with Scott Uru I always feel confident that the work to be done provides for the best long term performance for my Enclave. I feel I am in good hands with Scott Uruburu. More
by mb2lamb5
Employees Worked With
Scott Uruburu
November 08, 2018
great sales experience. Dan Lennox did a great job. Answered all our questions clearly. I am interested in another SUV for myself in the Spring, and will be back. Dan Lennox did a great job. Answered all our questions clearly. I am interested in another SUV for myself in the Spring, and will be back. More
by rickk
Employees Worked With
Dan Lennox
