
Bob Johnson Buick GMC
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Well organized I took my truck back for a few minor things that needed tending to after the purchase. I found the entire facility clean and well managed. I was able I took my truck back for a few minor things that needed tending to after the purchase. I found the entire facility clean and well managed. I was able to contact the service department by text to stay up on the progress of the work. The truck was done quickly and at no charge. When we are treated well and know the upfront issues it makes working with dealerships more comfortable. Thanks Paul Taylor More
Great service We got a great deal on the vehicle. Customer service was great. They were very informative and helpful.. made sure we were happy with our purchase. We got a great deal on the vehicle. Customer service was great. They were very informative and helpful.. made sure we were happy with our purchase. More
No stress purchase Loved that we were able to look around without being hounded by salesmen. We approached a salesman when ready. Very friendly, hit it off right away, Loved that we were able to look around without being hounded by salesmen. We approached a salesman when ready. Very friendly, hit it off right away, got price but needed to look at more vehicles before deciding. Wasn’t given any hassle about looking or pressure to buy. Loved that. Came back and made a deal on a new terrain Denali. More
Thank God for CarGurus.com The salesman (marc) was from across the road. He and I didn't really click, but he was able to work with me on buying a truck. While looking at the tr The salesman (marc) was from across the road. He and I didn't really click, but he was able to work with me on buying a truck. While looking at the truck he was annoying. The building and shop look nice. I was in to have my truck checked over and two employees were yelling at each other over water first thing in the morning. Megan and the service manager are awesome to work with! The one star rating on the friendlyness was because two employees got in a verbal fight between the customer lounge and service desk. Other than that they are good to the customers More
Excellent Sales Rep! Our Sales rep, Jonathan Hillengas was fantastic! He was very accommodating and helped answer all of our questions! I would definitely recommend Bob J Our Sales rep, Jonathan Hillengas was fantastic! He was very accommodating and helped answer all of our questions! I would definitely recommend Bob Johnson and Jonathan to friends and family. More
Salesman was great service said they did things that were ne Grant our salesman was great But what was suppose to get done did not and we had to fight to hopefully get it done Vehicle is still in service a week Grant our salesman was great But what was suppose to get done did not and we had to fight to hopefully get it done Vehicle is still in service a week later More
Great service, that's what I appreciate. I recieved great service and the sales rep Andy was very patient, and he found several cars that he thought I would like that are on my price range. I recieved great service and the sales rep Andy was very patient, and he found several cars that he thought I would like that are on my price range. Great job. Andy. More
Pleasant Experience Went to "just look" and didn't even bring my car. We were greeted by Jonathon, who was both professional and friendly. He treated us with respect, Went to "just look" and didn't even bring my car. We were greeted by Jonathon, who was both professional and friendly. He treated us with respect, took a personal interest in what we were looking for, answered all questions, made suggestions, but didn't put any pressure on us. We had his undivided attention while we were there. I felt very comfortable and confident that he was looking out for my best interest. More
Fun AT the Dealership My objective that day was not to buy yet, but to show my wife the colars available. We had passed Andy several times without the usual "Salesman G My objective that day was not to buy yet, but to show my wife the colars available. We had passed Andy several times without the usual "Salesman Grap" as I call it. When we entered the show room floor he professionally welcomed us and offered his services. That's when the fun really started. It was three of us. not five or six seeing who could play Good Guy, Bad Guy". Everything was above board, by the time we left, we felt that we have known Andy for years. More
Excellent teamwork amongst the whole facility Very friendly sales team and service. Told them that I would like to drive a brand new vehicle home today and I had to leave by a specific time to go Very friendly sales team and service. Told them that I would like to drive a brand new vehicle home today and I had to leave by a specific time to go to work and they made it happen. Very satisfied with my new vehicle and the service More